Scape Queensberry, Melbourne

CANCELLATION & REFUNDS POLICY
1.IMPORTANT NOTICE
The information provided in Part 2 of these Booking Terms and Conditions relates to cancellations made prior to the execution and/or commencement of your relevant residential tenancy agreement. Separate terms will apply to cancellations made after the execution and/or commencement of your relevant residential tenancy agreement.

2.REFUND PROCESS
(a)Despite any other provision in these Booking Terms and Conditions, in order to arrange a refund of any amounts paid by you (including a holding deposit), you must first complete and provide to us a refund form (Refund Form). A copy of the Refund Form is available at Part 3 of these Booking Terms and Conditions (as may be updated from time to time).
(b)All refunds will be made via bank transfer (or otherwise via a method of our choosing) within the timeframe required by the law of the Relevant State or, if no such timeframe is stipulated by the law of the Relevant State, within a reasonable period of time after the applicable Refund Form has been duly completed and provided to us.

7.UNFORESEEN CIRCUMSTANCES
(a)We understand that some individuals apply for accommodation while waiting for confirmation of acceptance to and/or enrolment in an education facility and subsequent course offer, or issue of an Australian student visa by the Australian Government.
(b)Notwithstanding any other clause in these Booking Terms and Conditions, if you have paid a holding deposit for a Property and:
(i)your application for an Australian student visa is denied or not provided by the Australia Government; and/or
(ii)you are not accepted into any education facility you applied for,
you may request in writing for your booking to be cancelled in which case:
(iii)your booking will be cancelled; and
(iv)the holding deposit and all fees paid by you will be refunded in full, (Full Refund).
(c)In order to qualify for a Full Refund, you must provide us with:
(i)written proof of the relevant circumstance set out in clause 7(b) (Part 2);
(ii)a minimum of 2 weeks’ written notice prior to the commencement date of your residential tenancy agreement; and
(iii)a duly completed Refund Form.
(d)If you do not comply with the requirements set out in clause 7(c) (Part 2), you will not qualify for the Full Refund and this clause 7 (Part 2) will not apply.


8.CANCELLATIONS BY US
At any time prior to the execution and/or commencement of your residential tenancy agreement, we may (at our complete discretion, but otherwise to the extent permitted by the law of the Relevant State) cancel your booking if any of the following occurs:
(a)the information you provide as part of the booking process is false or misleading; or
(b)you fail to comply with your obligations in these Booking Terms and Conditions.
In this case, to the extent permitted by the law of the Relevant State, we may retain any holding deposit and/or any other amounts you have paid to us.