S-East Central House, London

Cancellation policy
For bookings made after 31st July, to secure your Room you must do the following within the Decision-Making Period:
1. Pay your deposit and your first instalment of Rent.
2. Both the Tenant and the Guarantor must sign the Tenancy Agreement
Further details on this can be found in the Booking Terms and Conditions on our website
Failure to secure your Room within the required timescales may result in the cancellation of your booking by us.

Cancelling on or after 1st August after receiving tenancy agreement
To request to cancel your booking outside of the Decision-Making Period on or after 31st July but prior to the Tenancy Start Date as set out in the Tenancy Agreement, you must meet any of the following criteria:
1. Your application for a visa has been declined. Please note that this does not include situations where your visa has been granted and subsequently withdrawn.
2. You have failed to obtain your grades to study at university and as such do not have student status.
If you meet any of the above cancellation criteria and can provide us with evidence demonstrating that you meet the above criteria, your request for cancellation will be granted. If you have already accepted your Tenancy Agreement and paid your first instalment of rent at the date your cancellation request is granted, we will refund you the first instalment of Rent less the deposit fee.
If you need to cancel your booking outside of the Decision-Making Period on or after 31st July but prior to the Tenancy Start Date as set out in the Tenancy Agreement after accepting your Tenancy Agreement and having paid your first instalment of Rent but cannot meet the above Cancellation Criteria you will remain liable in full for the Rent for the full term of the Tenancy Agreement. This is unless a suitable replacement tenant can be found by you, acceptance of which will be at our sole discretion. Please note that we will not agree to a replacement tenant unless all outstanding accounts with us are settled. There is a charge of £250 plus vat for a replacement student.
Any decision made to release you from your Tenancy Agreement for any reason that does not fall within the Cancellation Criteria is made by us, at our sole discretion on a case by case basis.



Tenancy Agreement
You will receive a copy of your Tenancy Agreement, including confirmation letter and terms of conditions for review and acceptance via the student portal.
A tenancy agreements will only come into effect and the Tenants right to occupy the room will only start once;
(a)The first instalment of rent has been received by us in cleared funds; and

(b)The Tenancy Agreement has been signed by you and (unless waived by the Landlord) the Guarantor