54 Friars Walk, Cork

CHANGING OR CANCELLING YOUR BOOKING

If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.

The cancellation policy is as under:

• Free cancellation within 72 hours after the booking is placed, unless the booking date is equal to or less than 21 days before the check-in date.
• Up to 21 days to check-in: the guest can cancel up to 21 days before check-in and get a full refund minus the booking fee.
• 21 to 8 days to check-in: bookings cancelled or altered are subject to a fee of €150.00 or 10% of the room rate for the Agent.
• 7 to 2 days to check-in: bookings cancelled or altered are subject to a fee €150.00 or 50% of the room rate for the Agent.
• 48 hours or less to check-in: bookings cancelled or altered are subject to a fee €150.00 or 100% of the room rate for the Agent.
• Change of check-in date can be accepted with a maximum of 2 days from original date. Further changes are subject to the payment of a new booking fee and deposit.
• Once you arrive at the accommodation, all clients can avail of satisfaction guarantee or full refund policy. If the room doesn't meet your expectations, you have 24 hour to inform us to request a change of room or receive 100% refund of rental charge. In this case the deposit of €150 is not refundable.