Kelvin Grove Student Accommodation

Cancellation Policy Residential Agreement Cancellations Once a Residential Agreement (“Agreement”) has been signed, the student must comply with the terms and conditions of that Agreement. Whilst the terms of the Agreement vary between different Australian States, the student is required to pay the rental due for the term of the Agreement. If the original student wants to cancel their agreement with apartment and they or apartment finds a replacement student to take over the balance of the Agreement, the original student will no longer be required to comply with the terms of the Agreement. This will typically incur a cancellation administration fee of between 1-2 week’s rent. Students may also cancel an Agreement without charge as part of apartment’s “No Visa, No Entry, No Offer, No Pay” option if they are: unable to secure an Australian Visa restricted from entering Australia due to border closures or vaccination status recognition declined entry to their intended course of study in Australia. The cancellation request must include supporting documents and be received prior to their lease commencement date. Reservation Cancellations If you are yet to sign your Residential Agreement, please see below for our Reservation Cancellation and Refund policy in your state. Brisbane (Queensland) After paying one weeks’ refundable rent to secure the reservation, but before signing a residential agreement: The customer can cancel the reservation for a full refund if a written letter of cancellation is sent to your apartment property email: brisbanecity@iglu.com.au kelvingrove@iglu.com.au The email should detail the booking reference, customer name and reason for cancelling. If a rental agreement is not signed within 14 days of the customer making the reservation and paying one weeks’ refundable rent, apartment can cancel the reservation for a full refund of the one weeks’ rent. After signing the residential agreement, please refer to Iglu’s ’s Standard Cancellation Policy.