Scape South Bank

CANCELLATION & REFUNDS POLICY
AUSTRALIA
Cancellation prior to lease start date
Scape Abercrombie
To reserve a room at Scape Abercrombie, customers must pay a non-refundable, holding deposit equivalent to one week’s rent when booking a room online through the Scape website, in person at a Scape residence or making a booking over the phone or via email.
Customers will be required to sign a residential agreement prior to arrival and at this point, the
holding deposit will go towards the first payment of rent.
If a customer requests to cancel or does not sign the residential agreement within the required timeframe specified by Scape, the booking may be cancelled and all fees paid will be refunded to the customer less the 1 week holding deposit except in cases that fall under ‘Unforeseen
Circumstances’.
Scape South Bank and Scape Toowong
To reserve a room at Scape South Bank and Scape Toowong, customers must pay a holding deposit equivalent to one week’s rent when booking a room online through the Scape website, in person at a Scape residence or making a booking over the phone or via email.
Customers will be required to sign a residential agreement within 14 days of paying the holding
deposit prior to arrival, at which point the holding deposit will form part of the rental bond. If a
customer requests to cancel during the 14 day period, then the holding deposit will be refunded in full. If a customer does not request to cancel or does not sign the residential agreement within the 14 day period, the booking may be cancelled and all fees paid will be refunded to the customer less the 1 week holding deposit except in cases that fall under ‘Unforeseen Circumstances'.
Scape Swanston
To reserve a room at Scape Swanston, customers must pay a holding deposit equivalent to one
week’s rent when booking a room online through the Scape website, in person at a Scape residence or making a booking over the phone or via email.
Customers will be required to sign a residential agreement within 14 days of paying the holding
deposit prior to arrival or they will have the option of the holding deposit to be refunded in full.
Upon signing the residential agreement, the holding deposit will go towards the first payment of
rent.
If a customer requests to cancel and the residential agreement has not been signed, the booking
may be cancelled and all fees paid will be refunded to the customer.
If a customer does not sign the residential agreement within the required timeframe specified by
Scape, the booking may be cancelled and all fees paid will be refunded to the customer.
Unforeseen Circumstances
Scape understands that many students apply for accommodation whilst waiting for confirmation of the acceptance to University and subsequent course offer, or issue of a student Visa by DIBP.
If a potential resident has paid a holding deposit for accommodation, the holding deposit and all fees paid will be refunded in full if:
• They do not have their Australian student visa granted:
• Or are not accepted into the university or educational institution they applied for.
Students must provide proof of one of the above scenarios with a minimum of 2 weeks’ notice in writing prior to the tenancy start date in order for an exception to be made and the holding deposit to be refunded in full.
All cancellation requests must be in writing and sent via email to bookings.au@scape.com
We may at our option cancel your booking via email and bring these Booking Terms & Conditions to an end if any of the following occurs:
• the information you provide as part of the booking process turns out to be false; or
• you fail to comply with your obligations in the Booking Terms & Conditions including: meeting student status requirements; signing the Residential Tenancy Agreement when required; not paying Bond and initial rent payment by the specified due dates.
All refunds will be made via bank transfer. To arrange a refund, the customer is required to complete a refund form.
Once the residential agreement is signed, the terms and conditions of the residential agreement will then apply and supersede these Booking Terms & Conditions.