Scape South Bank

Scape针对所有起租于2020年的新的租赁合同，已全面制定最新延期及退租政策，以确保向所有受疫情影响的学生提供完全灵活性。这意味着学生可以放心地开始预定房间，如因疫情影响而申请延期或退租的话，Scape将全力配合调整合同，退租情况也会退还全部费用*。

申请延期
对于已经签订合同，而受疫情影响，2020年无法抵达澳大利亚的同学，可以申请将合同推迟至2021年第一学期。合同条款将与之前签订合同条款一致，包括房间类型及租金。

取消预定
如果学生由于以下原因申请取消预定，学生仅需要在租赁合同生效日期前14天，以电子邮件形式通知我们。Scape会全力协助帮忙取消预定，并退还所有费用。

如果学生受到以下任何情况影响，Scape将提供完全无忧延期及退订政策，仅需要学生提供相关支持文件即可：
• 签证被拒 - 如果您的签证申请被拒绝，或您所在地区签证中心因疫情原因仍暂停运营
• 航班取消 - 如果您预定的航班被取消且无其他可代替航班
• 大学或其他教育机构延迟入学时间 - 如果您的课程起始时间被延后或延迟至下个学期，或大学仅提供在线授课
• 旅行禁令 - 如果您所在国家及地区，或澳大利亚仍执行旅行禁令
• 医疗情况 - 如果您或您的家人不幸生病

Book With Comfort At Scape
We know that students have lots of important things to focus on, so especially during this uncertain time, Scape are here to help make life less stressful.
We have put together a deferral and cancellation policy for new bookings commencing in 2020 that provides flexibility if you are impacted by COVID-19. This means you can secure your new home now, but with peace of mind that you can change or cancel your new booking without any financial impact*.

Deferral
If you have a booking and are not able to arrive to Australia in 2020 because of COVID-19, you can defer your contract to 2021. The same terms of the original booking will carry forward to the Semester 1, 2021 booking, including the type of room you booked and even the same weekly rent.

Cancellation
If you need to cancel your booking with us for one of the reasons detailed below, all you need to do is email us 14 days before your contract start date and we will cancel your booking and provide a full refund of any fees paid.
We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation:
Visa Denied - If your visa application is rejected or the visa centre remains closed in your respective country
Flight Cancellation - If your scheduled flight is cancelled and an alternate flight is not available
Intake Delay of University/Education Provider - If the start date of your course has been postponed to a later date or semester, or the university does not offer face-to-face learning
Travel Ban - If there is a travel ban either in your country of origin or in Australia preventing you from travelling
Medical Condition - In the unfortunate event that you or a close family member falls ill
Let us help you plan your bright future with us at Scape.

*Flexibility and cancellation policy only applicable for new students booking in 2020.