Belong Newcastle, Newcastle

Cancellation Policy
We understand that COVID-19 has caused enormous disruption and uncertainty to your studies and plans. Apartment is here to help make this time less stressful for you.
1.CANCELLATION CONDITIONS
For new bookings from 1 January 2022, if you experience the following circumstances (“Cancellation Conditions”):
• Visa Denied
If your visa application is rejected or cancelled, or the visa centre in your country is closed or not processing visas.
• Flight Cancellation/Travel ban
If your scheduled flight is cancelled due to COVID-19 and there are no alternative flights (either directly to Australia or via a 3rd country) available for a period of 8 weeks from your scheduled flight date, or if there is a travel ban preventing you from departing your country or arriving in Australia within 8 weeks of your scheduled move-in date.
• University/Education Provider intake delay
If your university, college, or school has delayed or suspended the start date, or the university does not offer face to face learning,

you are entitled to either defer or cancel your booking as set out in sections 2 and 3 below. If your booking is with Apartment Clayton, additional conditions apply as set out in section 4.
2.DEFERRAL
If you satisfy the Cancellation Conditions, you can delay your booking until the following semester or year provided you let Apartment know at least 14 days before arrival. For semester deferrals, the same terms from your original booking will apply. For year deferrals, new terms may apply as negotiated between you and Apartment.
3.CANCELLATION
If you satisfy the Cancellation Conditions, you can cancel your booking by emailing us at least 14 days before your scheduled move-in date and providing supporting documents. If we are satisfied that one of the Cancellation Conditions listed above applies, we will provide a full refund of your deposit and any pre-paid rent, less a $500 administration fee.
4.Apartment CLAYTON
Due to the popularity of Apartment Clayton, you must let us know at least 4 weeks in advance of any of the Cancellation Conditions in Section 1 above, otherwise:
- You must sign a tenancy agreement commencing on your original move-in date and start paying rent from that date; or
- We will need to cancel your booking.

If you cancel your booking with Apartment in any other circumstance than where a Cancellation Condition applies (including for Apartment Clayton where you fail to inform us of Cancellation Conditions within 4 weeks of your move-in date), the deposit is not refundable. We will refund any pre-paid rent in full.

If you cancel your booking after signing a lease agreement, the termination process will be governed by the provisions of that lease agreement.

* This policy only applies to new bookings from 1 January 2022 for students currently located outside of Australia.