Question 1

Can I Move In Prior To My Move In Day?

Accepted Answer

No, we cannot release keys prior to the move-in date stated in your lease.

Question 2

What Is A Guarantor? What Does The Guarantor Agree To?

Accepted Answer

A guarantor is a person who will co-sign an apartment lease with the tenant that will be occupying the apartment. A Guarantor guarantees to pay the rent if the tenant fails to do so. The guarantor is usually a parent, family member, or close friend who is willing to be legally responsible for the rental apartment.

Your guarantor is only financially responsible for the rent if there is a default in payment.

Question 3

If My Guarantors Want To Pay My Rent Automatically? How Can We Set That Up?

Accepted Answer

They sure can! They can log into the resident portal on the website or download the resident app via the app store (available on iOS and Apple) and set up their payment information. There is an option to set up recurring payments every month.

Question 4

How Does Off-Campus Housing Work?

Accepted Answer

Consider it a blend of dorm life and renting an apartment. 27 North is a private student housing provider that serves the SJSU / San Jose student population. We offer Private and Shared accommodation where you will pay monthly rent and have a lease agreement.

Question 5

What Is Off-Campus Student Housing?

Accepted Answer

Off-Campus Housing is an alternative to dorm living. Off-campus student apartments are typically located off-campus grounds within very close walking distance from the university.

Question 6

What Safety Precautions Do You Provide?

Accepted Answer

27 North makes every effort to provide a comfortable and safe community for all our residents. We are a gated community and have a controlled access facility that offers after-hours courtesy officers that patrol the complex.

Question 7

How Close To Campus Are You?

Accepted Answer

We are just 2 blocks from campus.

Question 8

How Do I Get Matched With A Roommate?

Accepted Answer

27 North Off Campus Student Housing offers roommate matching as a convenience to residents. All residents fill out a standard roommate matching form. You will also be invited to access Room Sync which is an app you can use to meet and match with other individuals who will live in the building.

Unfortunately, roommate compatibility cannot be guaranteed.

Question 9

Does The Property Provide Insurance?

Accepted Answer

Yes, we do! We offer ePremium PROTECT contact the leasing office for additional information or to set this up for you.

Question 10

What Is The Difference Between A Shared / Private Bedspace?

Accepted Answer

Shared space is very similar to a living dorm room living – You and a roommate share a room in an apartment. The kitchen and bathroom are also shared with your roommate and other roommates in the same apartment.

A Private bedspace is a private bedroom that you have all to yourself in an apartment where you share the Kitchen, Living Room with. This configuration offers both Private bathrooms and possibly sharing a bathroom with another individual.

Question 11

Are The Apartments Fully Furnished And What Is Provided?

Accepted Answer

Your apartment is partially furnished.

27 North Student Housing Apartments come fully furnished with beds, drawers, a desk, and a desk chair. The living room also comes with furniture such as a sofa, an oversized chair, a coffee table, an entertainment center, and a kitchen table with chairs. The kitchen is fully equipped with stainless steel appliances, a built-in microwave oven, a multi-cycle dishwasher, a double stainless-steel sink with a disposal, spacious pantries, and a full-size washer and dryer.

Question 12

Can I Stay Longer Than The Assigned Move Out Date By The Community?

Accepted Answer

No. You can move out before the lease end date but not after.

Question 13

Is There Anything Else I Need To Do Before Moving Out?

Accepted Answer

Please make sure to remove any utilities from your name as of the LAST day of your Lease Agreement.

Question 14

I&#x27;m Moving Out For The Summer But Moving Back In The Fall, Do You Offer Storage?

Accepted Answer

We do not provide storage for tenant belongings. We suggest getting a temporary storage unit.

Question 15

Can I Leave Furniture In My Unit For The Incoming Tenants?

Accepted Answer

No. Due to liability reasons, we no longer allow tenants to leave any furniture or personal belongings in the unit past their lease end date. No exceptions. If you wish to give the new tenants your furniture, it must be moved out and then moved back in once they pick up their keys.

Question 16

What If I Receive Mail After I Turn In My Keys?

Accepted Answer

Once you return your mailbox keys, we are unable to re-issue them to you as they now belong to the new tenants. We suggest that you put in a change of address with The United States Postal service HERE. Any packages received will be returned to the sender and will not be held in our office.

Question 17

I Would Like To Request A Pre-Move Out Inspection, How And When Do I Do This?

Accepted Answer

Prior to moving out, you can request a pre-inspection by emailing your Community Manager to set up an appointment. You do not need to be home during the pre-inspection and any findings will be emailed to you.

Question 18

What Charges Should I Expect To Be Deducted From My Security Deposit?

Accepted Answer

All tenants moving out have been sent an email with detailed move-out instructions that include estimates for the most common charges including painting and cleaning. In addition to damages, any outstanding accounting balances will also be deducted from the Security Deposit.

Question 19

Is There Anything I Need To Fill Out Before Moving Out?

Accepted Answer

Yes, before or on the day that you return your keys, you will be required to fill out a Move-Out and Security Deposit Agreement form providing us with your new mailing addresses and deposit return instructions if there are multiple tenants on a lease agreement. If we do not receive a Move-Out and Security Deposit Agreement form, your deposit will be mailed to the address on your Lease Agreement and made out in all tenants’ names.

Question 20

I Need To Turn My Keys In Before My Lease End Date, Is This Ok?

Accepted Answer

Absolutely. Please coordinate key drop-off with the onsite team. Note that you will still be responsible for rent through the end of your lease.

Question 21

Where And When Do I Return My Keys?

Accepted Answer

Your keys are due by 12:00 noon on the last day of your lease agreement. Keys received after this will be considered late and incur holdover charges per the terms of your lease. Keys must be returned in person to our Management Office.

Question 22

Can I Use My Security Deposit To Pay My Last Rent Installment?

Accepted Answer

No. Your Security Deposit cannot be used to pay your last rent installment.

Question 23

What Is The Difference Between A Co-Signer And A Guarantor? What Does The Guarantor Agree To? Does I

Accepted Answer

We only accept guarantors. Your guarantor is only financially responsible for the rent if there is default in payment.

Question 24

If My Parents Want To Pay My Rent Automatically? How Can We Set That Up?

Accepted Answer

Your parents can log into their resident portal and set up their payment information. There is an option to set up recurring payments every month.

Question 25

How Do I Pay My Rent?

Accepted Answer

You may pay your rent through the resident portal on the website or download the resident app via the app store (available on IOS and Apple, Resident App, or via a personal check /Cashiers Check directly to the management office.

Question 26

What Happens If I Don&#x27;t End Up Going To School And I Need To Break My Lease?

Accepted Answer

Our lease agreement does not provide an option for termination and Subletting is prohibited. However, Lease takeover or Reletting is available. Please contact the management office for additional information.

Question 27

Can I Move In The Spring? What Is A Wrap Around Lease?

Accepted Answer

Yes, you can! We offer Wrap Around leases which means you sign a lease in the Spring /January and live in the community through July of the following year.

Question 28

How Do I Renew?

Accepted Answer

You should be receiving an email with your renewal offer. That will have all the details on how to renew. You can also contact us at the leasing office if you haven’t got one or have any questions.

Question 29

Are Pets Allowed?

Accepted Answer

Yes, pets are permitted. The monthly pet rent is $50 per month. Pet restrictions and weight limits apply. A pet application must be completed.

Question 30

How Can I Print?

Accepted Answer

You can connect to these printers via Wi-Fi access in these study rooms. Paper is provided for your convenience.

Question 31

Are There Printers In The Building?

Accepted Answer

Printers are located on the 5th and 7th floor study rooms.

Question 32

How Do They Enter?

Accepted Answer

They can enter by having the current guest come down to the front entrance and let them in.

Question 33

What’s 27 North’s Guest Policy?

Accepted Answer

We have a 3-day guest policy where the same guest can stay for 3 consecutive days and no more than 6 days in a month.

Question 34

What Happens When One Of My Roommates Moves Out?

Accepted Answer

Nothing will happen to your contract if one of your roommates moves out.

Question 35

Do I Get Assigned A Roommate Or Can I Pick Someone?

Accepted Answer

When you are applying for a bedspace, you will have the opportunity to note any roommates that you wish to room with. On your application, we will also ask qualifying questions which we will use to match you with your ideal roommate.  We cannot guarantee you will be assigned a space with your roommate however we do try our best to assign you with your roommate requested.

Question 36

How Big Are The Elevators?

Accepted Answer

Approximately 6′ x 4′

Question 37

How Many Elevators Are There?

Accepted Answer

27 North has 3 elevators.

Question 38

What Happens If I Accidentally Damaged Something In My Room?

Accepted Answer

During your residency, please report any damage to our management office. Our maintenance team will assist with repairs. If the damage is found to be from negligence the cost of repair will be billed to your account. At the move out a pre–move out inspection will be completed within 30 days of your scheduled move-out date and our maintenance and management team will go over any repairs needed and repair costs with you.

Question 39

I Put In A Deposit. How Do I Get It Back?

Accepted Answer

The Deposit accounting is processed within 21 days of your move-out date and mailed to the forwarding address you provide on your notice to vacate form.

Question 40

How Do I Make A Deposit?

Accepted Answer

Rental deposits are due on or before the day of move-in. One of the requirements to bring on the day of move-in is a copy of your insurance policy and a cashier Check or Money Order with the total amount of your deposit and first month’s rent. No personal checks can be accepted on the day of move-in.

Question 41

Why Do I Need Renters’ Insurance?

Accepted Answer

Renters insurance will help you cover any liabilities from damage to the building.

Question 42

Is There Someone To Assist Me During Move-In?

Accepted Answer

Absolutely, Our 27 North leasing and management team will be available to assist you with any questions or concerns that you have.

Question 43

Is The Move Out Date Flexible?

Accepted Answer

Unfortunately, it is not.

Question 44

什么是续订等级？

Accepted Answer

Tier 1: Renew between October 2022 à November 30th, 2022:

1. $350 OR $500 Visa Gift card (amount to be approved).
2. 10 Raffle tickets.
3. Same Room + Same Rate – Enjoy the convenience of not having to move out. Plus keep the current rate!
4. *Must renew by November 30th to avail of this special.
Tier 2: Renew between December 1 – January 31st, 2023:

1.  $250 Visa Gift card (amount to be approved).
2. 10 Raffle tickets.
3. Same Room + Same Rate – Enjoy the convenience of not having to move out. Plus keep the current rate!
4. *Must renew by January 31st to avail of this special.
Tier 3: Renew between February 1 – March 31, 2023:

1. 10 Raffle tickets
2. Same Room + Same Rate – Enjoy the convenience of not having to move out. Plus keep the current rate!
*Must renew by March 31st to avail of this special
All renewals after March 31st will have to move out and get no raffle tickets for the next year (no exceptions). – NB

Question 45

Can I Renew My Lease Early If I Am Planning On Going Back Home In The Summer But Want To Keep The Sa

Accepted Answer

Yes, you will be given the option to renew as early as October 1, 2022. The deadline for renewals will be January 31, 2023. If you have not signed your renewal by the deadline date and decide you want to continue your residency at 27 North you will be required to go through the application process and income verifications again. Also, your current space and rental rate will not be guaranteed.

Question 46

Why Do I Have To Move Out When I Plan On Moving Back In In The Fall?

Accepted Answer

Move outs are necessary to ensure proper and efficient unit / building maintenance and cleaning

Question 47

I Just Moved In Not Too Long Ago, Why Am I Being Asked To Renew So Soon?

Accepted Answer

Due to the high demand for housing year-round, renewing early secures your bedspace/room for the next year. Also, the earlier you renew the more perks you get! Watch out for our renewal specials!

Question 48

When Can I Renew My Lease?

Accepted Answer

You can renew your lease as early as October 1, 2022. The deadline for lease renewals is January 31, 2023.

Question 49

Do I Need To Sign A 12-Month Lease?

Accepted Answer

Your lease terms are generally 10-month leases spanning from August to May. Some may decide to stay during the summer and can sign a 12 month lease allowing them to keep their same room. – NB

Question 50

How Do I Apply?

Accepted Answer

You are automatically enrolled when you renew your lease for another year.

Question 51

What Benefits Do I Get?

Accepted Answer

The Loyalty Program members get exclusive access to special events, gifts, and yummy food!

Question 52

What Is The Loyalty Program?

Accepted Answer

The Loyalty Program is designed for our long-term residents and those who sign a renewal for the next fall semester.

Question 53

What Happens If I Win?

Accepted Answer

Our management team will contact the raffle winners immediately after the raffle drawings. Congrats!

Question 54

How Many Raffle Tickets Do I Get?

Accepted Answer

You will receive 10 raffle tickets at your initial move-in and again when you renew your lease.  We also offer specials where you can get more raffle tickets so be on the lookout for those specials!

Question 55

How Do I Get Raffle Tickets?

Accepted Answer

Receive raffle tickets when you rent, renew or refer a friend that moves into our community.

Question 56

I Keep Seeing Flyer About A Raffle, What Is This About?

Accepted Answer

As a resident at 27 North, you have the opportunity to participate in our monthly raffles for fun events (music festivals, concerts), free groceries, and much more.

Question 57

What Do I Do If Someone Is Parked On My Spot?

Accepted Answer

Parking is by permit only in our garage. If you find someone parked in your spot, please contact the leasing office. We will tag and tow the car if necessary. After hours, you can contact security.

Question 58

Where Should Guests Park?

Accepted Answer

We have street meter parking in front of our building for guests.

Question 59

What Is The Cost Of Parking?

Accepted Answer

$150 for standard, $175 for premium parking.

Question 60

Do I Have My Own Reserved Parking Spot?

Accepted Answer

Residents that have opted for on-site parking will be issued an assigned space.

Question 61

Is There On-Site Parking?

Accepted Answer

Yes, on-site parking is available for rent, but it is limited and is not guaranteed if requested.

Question 62

Where Can I Locate Common Area Wi-Fi Information?

Accepted Answer

The common area Wi-Fi information is posted in each common area for your convenience.

Question 63

How Do I Make Sure I Have Internet Set Up Before Or During Move-In?

Accepted Answer

On move-in day you are provided with contact information and instructions to activate the Internet modem. There is a one-time fee of $99 at move-in for the internet.

Question 64

Are Utilities Included? If Not, What Do I Need To Do To Get Things Set Up?

Accepted Answer

Yes, utilities are billed monthly with your rent: Trash is billed at $8 per month.  A one-time internet/cable setup fee of $99 is billed at move-in and $59 on renewal. Electricity is billed based on usage and will be included in your monthly rent.  Renter’s insurance is billed at $15 per month, or you can provide us with your own policy from an insurance agent of your choice.

27 North, San Jose

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27 North FAQs

Can I Move In Prior To My Move In Day?

What Is A Guarantor? What Does The Guarantor Agree To?

If My Guarantors Want To Pay My Rent Automatically? How Can We Set That Up?

Can I Move In Prior To My Move In Day?

What Is A Guarantor? What Does The Guarantor Agree To?

If My Guarantors Want To Pay My Rent Automatically? How Can We Set That Up?

How Does Off-Campus Housing Work?

What Is Off-Campus Student Housing?

What Safety Precautions Do You Provide?

How Close To Campus Are You?

How Do I Get Matched With A Roommate?

Does The Property Provide Insurance?

What Is The Difference Between A Shared / Private Bedspace?

Are The Apartments Fully Furnished And What Is Provided?

Can I Stay Longer Than The Assigned Move Out Date By The Community?

Is There Anything Else I Need To Do Before Moving Out?

I'm Moving Out For The Summer But Moving Back In The Fall, Do You Offer Storage?

Can I Leave Furniture In My Unit For The Incoming Tenants?

What If I Receive Mail After I Turn In My Keys?

I Would Like To Request A Pre-Move Out Inspection, How And When Do I Do This?

What Charges Should I Expect To Be Deducted From My Security Deposit?

Is There Anything I Need To Fill Out Before Moving Out?

I Need To Turn My Keys In Before My Lease End Date, Is This Ok?

Where And When Do I Return My Keys?

Can I Use My Security Deposit To Pay My Last Rent Installment?

What Is The Difference Between A Co-Signer And A Guarantor? What Does The Guarantor Agree To? Does I

If My Parents Want To Pay My Rent Automatically? How Can We Set That Up?

How Do I Pay My Rent?

What Happens If I Don't End Up Going To School And I Need To Break My Lease?

Can I Move In The Spring? What Is A Wrap Around Lease?

How Do I Renew?

Are Pets Allowed?

How Can I Print?

Are There Printers In The Building?

How Do They Enter?

What’s 27 North’s Guest Policy?

What Happens When One Of My Roommates Moves Out?

Do I Get Assigned A Roommate Or Can I Pick Someone?

How Big Are The Elevators?

How Many Elevators Are There?

What Happens If I Accidentally Damaged Something In My Room?

I Put In A Deposit. How Do I Get It Back?

How Do I Make A Deposit?

Why Do I Need Renters’ Insurance?

Is There Someone To Assist Me During Move-In?

Is The Move Out Date Flexible?

什么是续订等级？

Can I Renew My Lease Early If I Am Planning On Going Back Home In The Summer But Want To Keep The Sa

Why Do I Have To Move Out When I Plan On Moving Back In In The Fall?

I Just Moved In Not Too Long Ago, Why Am I Being Asked To Renew So Soon?

When Can I Renew My Lease?

Do I Need To Sign A 12-Month Lease?

How Do I Apply?

What Benefits Do I Get?

What Is The Loyalty Program?

What Happens If I Win?

How Many Raffle Tickets Do I Get?

How Do I Get Raffle Tickets?

I Keep Seeing Flyer About A Raffle, What Is This About?

What Do I Do If Someone Is Parked On My Spot?

Where Should Guests Park?

What Is The Cost Of Parking?

Do I Have My Own Reserved Parking Spot?

Is There On-Site Parking?

Where Can I Locate Common Area Wi-Fi Information?

How Do I Make Sure I Have Internet Set Up Before Or During Move-In?

Are Utilities Included? If Not, What Do I Need To Do To Get Things Set Up?

How Do I Put In A Maintenance Work Order?

How Do I Dispose Of My Trash?

What Are Lockout Procedures?

Who Do I Contact In An Afterhours Emergency?

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