Full Cancellation Policy
疫情退订政策：针对于2021年及2022年3月之前的新预订（澳大利亚境外新生）
延期
如已经预订,并因COVID-19 (新冠肺炎)而无法如期抵达澳大利亚 , 则可将合同推迟到下一个学期。合同内的所有条款将会保留,并延续到新学期,包括预订的房间类型和每周的租金,均与预订合同一致。
取消
如基于以下详述的原因之一而需要取消, 必须在合同开始日期的14天前以电子邮件方式通知公寓,公寓将取消学生的预订并全额退款。
如受到以下任何原因影响, 公寓将提供灵活的政策为学生推迟或取消预订,学生只需提供相关文件支持：
• 签证被拒
学生签证申请被拒绝或学生所在国家/地区的签证中心关闭。
• 航班取消/旅行禁令
如学生预订的航班被取消并且没有任何替代航班,或者学生的原籍国或澳大利亚有旅行禁令,导致学生无法抵澳。
• 大学/院校延迟开学日期
如学生就读课程的开始日期推迟到以后的日期或学期,或者大学不提供面对面的教学。
公寓退订政策原文：
PEACE OF MIND
We understand that students have lots of important things to focus on, so especially during
these uncertain times, Urbanest are here to help make life less stressful. We have put together a deferral and cancellation policy for new bookings commencing in 2021 or semester 1, 2022
that provides flexibility if you are currently outside of Australia and impacted by COVID-19.
This means you can secure your new home now, with peace of mind that you can change or
cancel your new booking without any financial impact*.
▶DEFERRAL
If you have a booking and are not able to arrive in Australia because of COVID-19, you can
defer your contract to the following semester. The same terms of the original booking will carry forward to the new semester booking, including the type of room you booked and even the same weekly rent.
▶CANCELLATION
If you need to cancel your booking with us for one of the reasons detailed below, all you need
to do is email us no less than 14 days before your contract start date and we will cancel your
booking and provide a full refund of any fees paid. We will provide flexibility to defer or cancel if you are impacted by any of the below reasons, all you need to do is provide supporting documentation:
• Visa Denied
If your visa application is rejected or the visa centre remains closed in your respective country.
• Flight Cancellation/Travel Ban
If your scheduled flight is cancelled and an alternate flight is not available, or if there is a
travel ban preventing travel from your country of origin or in Australia preventing you from
arrival.
• Intake Delay of University/Education provider
If the start date of your course has been postponed to a later date or semester, or the
university does not offer face-to-face learning.
Let us help you plan your bright future with us at Urbanest
*Our above Deferral and Cancellation Policy is only available to new students with a booking commencing in 2021 or up to March 2022 who have not previously stayed with us at one of our Scape Group properties and are currently located outside of Australia. Please note that once your contract commences, this policy no longer applies. This policy relates to individual
bookings only; group bookings are not subject to the same terms and conditions. For students currently in Australia, please refer to Urbanest's Standard Cancellation Policy. Should you need to delay your arrival by more than 14 days we may need to relocate your booking to an alternate property within The Scape Group portfolio in close proximity to your current building. Don’t worry, we will certainly be in touch to advise you of any changes and will honour the same room type and weekly rental rate.
For any additional cancellation reasons not covered in the above clauses, please contact us at enquiries@urbanest.com.au to discuss further.
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