Urbanest Glebe

针对禁令的退改政策：

[Peace of mind for students, book now...arrive later]

We understand, the importance of flexible and stress-free bookings during the COVID-19 pandemic for students wanting to live at Urbanest in Semester 2, 2020.

That is why we are providing more flexibility to give you so much more peace of mind, when you reserve rooms at Urbanest for your students.

Now with the uStress Less framework^, students will have even more flexibility.
It is simple…if current Australian Government travel restrictions are extended beyond the commencement date of your contract, the commencement date will be adjusted to be in line with the Government travel restrictions being lifted. As a bonus, if you have a confirmed booking for Semester 2, 2020 and you are unable to arrive before 1 November 2020, Urbanest will defer your booking to Semester 1, 2021 at your Semester 2, 2020 rates**.

· All commencement dates will be adjusted to 14 days after the travel restrictions are lifted in Australia.
· Students that have a confirmed booking have an option to cancel their booking at any stage before the travel restrictions being lifted in Australia without incurring a penalty.
· Upon the travel restrictions being lifted in Australia affected students will have a further 5 days to cancel their booking without incurring a penalty.
· Students must inform Urbanest if the travel restrictions are not lifted in their country at the time when they have been lifted in Australia.

[Terms & Conditions apply]
uStress Less framework Terms & Conditions:

· uStress Less framework is valid through 31 October 2020.
· If travel restrictions are still in place on 31 October 2020,all confirmed booking will be cancelled, and 2021 contract dates offered.
· Given the uncertain nature of when and how the travel ban is lifted,Urbanest reserves the right to cancel any booking that has not commenced with 48 hours'notice,in consultation at any stage prior to the Australian entry restrictions being lifted by the Australian Government.
· In the event that the Australian entry restrictions are lifted to certain regions,but a student's Country of Origin is still subject to entry restrictions into Australia,Urbanest reserves the right to cancel or defer the booking with 48 hours'notice in consultation.
· In the event a student's Country of Origin has travel restrictions in place beyond the Australian entry restrictions being lifted that restrict the student from entering Australia,Urbanest reserves the right to cancel the booking with 48 hours' notice.

**Only for students that have a confirmed 52 booking that can prove they are unable to arrive before 1 November 2020.

**This price guarantee does not apply to the Urbanest Darlington property.
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普通条件下的退改政策：

[URBANEST UGUARANTEE POLICY]

The urbanest uGuarantee provides peace of mind and no financial hardship to students via the refund of any upfront deposit paid to urbanest if a student fails to secure a visa or a university admissions placement for study within Australia.

[CANCELLATION OF A BOOKING DUE TO NO VISA ]
*Prior to lease commencing
A customer can cancel an agreement without penalty if they do not receive a visa to study in Australia prior to their lease commencing.

*After the commencement date of a lease
A customer can cancel an agreement without penalty if they do not receive their visa to study in Australia up to and including the first 14 days of their lease agreement. After this time, urbanest reserves the right to recover reasonable costs for agreement cancellation and early termination from advanced rent or bond payments (including but not limited to cleaning, advertising, administration costs and loss of rent) until the room is re-let.

*How to cancel if you do not receive a visa
To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from the Department of Immigration and Border Protection (DIBP) that you have been refused a visa. A copy of the refusal notice issued by the DIBP should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy.
Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund is not determined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.

*Deferment of a booking due to late receipt of a visa after commencement date of a lease
A customer can defer their lease with urbanest due to late receipt of their visa which results in them needing to postpone the commencement date of their university course. urbanest will transfer the students lease commencement date and all booking conditions and costs will remain as per the original agreement.

[CANCELLATION OF A BOOKING DUE TO NO UNIVERSITY PLACEMENT ]
*Prior to lease commencing
A customer can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia prior to their lease commencing.

*After commencement date of a lease
If applicable, a customer can cancel an agreement without penalty if they do not receive a placement to study at a university in Australia for the semester corresponding to the dates of their urbanest leasing agreement after the date of the lease commencing.

*How to cancel if you do not receive a university place
To request a cancellation under the uGuarantee Policy a written letter must be submitted to the urbanest property at which your booking is held within 72 hours of you receiving notification from your relevant institution that you have not been accepted into that university.
Supporting documentation from the education institution should accompany your request for cancellation. The manager of the property will consider your request for cancellation and advise you whether your request has been accepted under the terms of the uGuarantee Policy. Their decision is final. Due to all bonds being lodged with the relevant state authority the time it takes for you to receive your bond refund is not determined by urbanest. Any advance rent paid to urbanest as part of your deposit will be refunded within 14 days.