Question 1

Does the rent of 1Eleven include utility fees such as water, electricity and network?

Accepted Answer

Yes, 1Eleven offers all-inclusive rent that covers water, heating, internet, and gas.

Question 2

Is it safe to live in 1Eleven Ottawa?

Accepted Answer

Yes, 1Eleven is a safe student apartments in Ottawa very safe for students to stay in, with 24-hour access control, 24/7 emergency support, CCTV, and on-site staff.

Question 3

How far from 1Eleven to the University of Ottawa?

Accepted Answer

It just take10 minutes walk to the University of Ottawa from 1Eleven.

Question 4

Is the apartments at 1Eleven Ottawa furnished?

Accepted Answer

The apartment is furnished with a bed, table and chairs in the bedroom area. The living room area is furnished with a sofa, dining table, chairs, coffee table. Kitchen equipment includes refrigerator, microwave. Although basic furniture is available, tenants need to prepare personal items such as bedding, pots and pans, and toiletries.

Question 5

What does double house type mean?

Accepted Answer

That is, two people live in one apartment, and each person has his own bed.

Question 6

What is the reservation process?

Accepted Answer

"The reservation process is as follows (Note: All fees are paid directly to the apartment, and the contract is signed directly with the apartment) [Step 1] In the Yixiang Haoju app, find the apartment type you want to apply for, click [Apply Now] to fill in the application form, and the A consultant will contact you to book a room for you [Step2] Pay the service fee [Step3] We submit the materials to the apartment, the apartment will review the application materials, and after the approval, the contract will be sent [Step4] Sign the contract [step5] Pay the apartment housing deposit [step6] 】Purchase rental insurance before moving in and pay the first month&#x27;s rent"

Question 7

I rent a single bedroom, do I live alone?

Accepted Answer

Yes, only myself

Question 8

What are the dimensions of the bed?

Accepted Answer

The singlebed size is 90*1.9 and the double is about 1.3*1.9

Question 9

Is there a washer dryer in the room?

Accepted Answer

public laundry

Question 10

Do all bedrooms have windows? can the windows be opened

Accepted Answer

Yes, it can be opened.

Question 11

What public area facilities are there in the apartment?

Accepted Answer

Gym, study room, entertainment area

Question 12

How big is each bedroom?

Accepted Answer

single about 35 square meters, singledeluex about 40 square meters single platinum about 45 square meters double one of the rooms about 5 square meters (open type) double platinum about 8 square meters (open type) quad about 12 square meters

Question 13

Does the apartment have air conditioning?

Accepted Answer

Central air conditioning

Question 14

Does the apartment have a lift?

Accepted Answer

some

Question 15

Is the bedroom door locked?

Accepted Answer

Yes, the double room type does not have a door lock

Question 16

Does the apartment provide bedding such as quilts and pillows?

Accepted Answer

Not provided, the apartment bedroom is equipped with beds and mattresses, but does not provide personal items such as sheets and quilts, please bring your own sheets, quilts, pillows, towels, etc. when you check in, or you can choose to buy them at the local supermarket when you arrive .

Question 17

What year was the apartment built? How many layers are there? How many beds?

Accepted Answer

Newly built in 2015, about 16 floors, 375 beds and bathrooms

Question 18

Is there a supermarket near the apartment?

Accepted Answer

There is the rideau shopping center, and there are small supermarkets around. The big supermarkets need to take a car to Kowloon in DT, or Walmart in Altavista

Question 19

How is the Internet speed in the apartment? Can I install other networks myself?

Accepted Answer

The network speed is good and can be installed

Question 20

Can you take a real shot video of the room I live in?

Accepted Answer

It is generally impossible to shoot specific room videos, because there are currently residents in the rooms, but the apartment will provide a video of the model room as a reference. The overall decoration style is the same as the model room, and the actual room has no soft furnishings and interiors. If the students are in the local area, the apartment will also show the students to visit the model room

Question 21

How about soundproofing the apartment?

Accepted Answer

"The sound insulation of housing in Canada is worse than that in China, but generally speaking, off-campus apartments are generally better than on-campus dormitories. Compared with lower floors, the units located on high floors will be quieter. For example, your neighbors or Roommates make loud noises that disturb your rest, you can report to the front desk of the apartment and ask them to assist in communication."

Question 22

Are pets allowed in the apartment? How to charge?

Accepted Answer

Student apartments do not allow pets

Question 23

Is there any charge for booking this apartment through Yixiang Haoju platform?

Accepted Answer

There will be a certain service fee, which will be used to meet the needs of our apartments and the entire service process of the application process.

Question 24

How often is the rent paid?

Accepted Answer

The rent of the apartment is paid on a monthly basis, and the rent needs to be paid before the 1st of each month;

Question 25

What is renters insurance premium? Why should I buy renters insurance?

Accepted Answer

Most condominiums require tenants to purchase renters insurance. The reason is that if the tenant accidentally causes damage to the house during the living process, such as: water leakage damages the floor or carpet, moving or collision causes damage to the wall, etc., the renter’s insurance will pay for you to the apartment or The management company pays compensation. The specific requirements of the apartment shall prevail. Most of the insurance can be paid monthly or annually. The cost of rental insurance is quite cheap, with an average of about 10-20 Canadian dollars per month, and the amount of insurance will vary according to your insurance amount, area and selected items.

Question 26

Does the apartment have parking? Indoor or outdoor? How to charge?

Accepted Answer

"Yes, Indoor: 150 Outdoor: 125"

Question 27

What fees do I need to pay to apply for an apartment?

Accepted Answer

Hello, for the fee details, please refer to the fee details section of the apartment details page

Question 28

Can the deposit be used against rent?

Accepted Answer

There is no guarantor for the last four months&#x27; rent, which can be deducted from the last four months&#x27; rent

Question 29

Does the rent start from the day I move in?

Accepted Answer

Yes according to your contract start date

Question 30

What is the convenience fee displayed when paying rent with a credit card?

Accepted Answer

"The convenience fee is the handling fee for credit card payment. International card organizations such as Visa or MasterCard charge the issuing bank an international transaction fee of 1% to 1.5% of each transaction. Although it is charged to the bank, this fee is actually paid by the card. In addition, each bank charges a handling fee or exchange fee, which is between 1% and 2%. Different banks will be different."

Question 31

What should I do if the rent payment shows that the payment has failed?

Accepted Answer

If the online rent payment fails, it is usually because the bank has a limited payment limit. It is recommended to make multiple payments, or use another bank card for payment, or contact the bank to ask the reason

Question 32

Can the parking fee be paid later?

Accepted Answer

If you need a parking space, you can go to the front desk of the apartment to handle it after check-in, and pay the parking fee to the apartment after you go through the procedures. If you don’t need a parking space, you don’t need to pay the parking fee

Question 33

Can I be assigned with a designated roommate?

Accepted Answer

In the case of sufficient housing resources, the apartment can be arranged in advance, but if the availability of the apartment is not good, it cannot be guaranteed

Question 34

Can I choose a room? When can I know the room number?

Accepted Answer

No, the room needs to be randomly assigned by the apartment, and the room number will be assigned by the apartment later

Question 35

Can I choose a specific floor and orientation?

Accepted Answer

No, the room needs to be randomly assigned by the apartment.

Question 36

Are boys and girls mixed?

Accepted Answer

Generally, they are of the same gender. In special cases, there are cases where men and women live together.

Question 37

Is the rent when I submit the application the final rent?

Accepted Answer

Hello, the reservation is based on the rent when the contract is signed. After submitting the application form, the apartment will review the background information of the tenant and sign the contract. The rent is based on the rent on the contract when the contract is signed. Sign as soon as possible after release to avoid losses caused by apartment price increases

Question 38

What is the difference between booking through your platform and booking by myself?

Accepted Answer

"Help the students to deal with the reservation procedures throughout the whole process, avoid and solve possible errors or unsmoothness in some processes, avoid risks and save your time, and provide necessary reminders for students before moving in; your rent, deposit and other expenses are all Pay directly to the apartment, and sign a rental contract directly with the apartment."

Question 39

Is there a fixed start date and lease term for the apartment?

Accepted Answer

Yes, this apartment is a student apartment with a fixed starting time and lease period

Question 40

What does an individual lease mean?

Accepted Answer

Student apartments can be rented out by bed or a separate room, that is, each resident signs an individual lease, which means that each person is only responsible for part of their unit lease or bed.

Question 41

What are the required application materials?

Accepted Answer

Step1: In the house type you want to apply for, click [Apply Now] Step2: Upload your passport and required materials

Question 42

Can I book an apartment under the age of 18?

Accepted Answer

Can

Question 43

Can I check in early?

Accepted Answer

Generally, it is not possible to move in early, because the previous tenant has not moved out or the apartment needs to be cleaned up after the previous tenant has moved out~

Question 44

What should I bring to my new apartment?

Accepted Answer

"Although there are basic furniture and home appliances in the apartment, the following are not included in the apartment. Tenants can refer to the following items to prepare the public area: electronic products and corresponding wires/chargers, trash cans, garbage bags, pots and pans Pots, plates, cups, cutlery, coffee pot. Cleaning/disinfecting supplies, dish detergent, laundry detergent, etc. Bedroom: Sheets, quilts, pillows, towels, toiletries, shower hooks and curtains, trash cans, and anything you have Something that feels like home."

Question 45

When can I check in when I arrive? How to do it?

Accepted Answer

Under normal circumstances, check-in is only possible during the working hours of the apartment. You need to contact the apartment in advance for early or late check-in, subject to the requirements of the apartment. Usually, the apartment cannot be checked in earlier than the rental start date. Documents required for check in: passport, electronic version of rental contract, electronic version of rental insurance

Question 46

When can I check in?

Accepted Answer

" You can check in on the day when the contract lease period starts. If you arrive at the apartment during non-working hours, it is best to inform the apartment by email in advance so that the apartment can arrange check-in. The management office of the apartment will have specified office hours, (the office of the apartment The time is: RESIDENT SERVICE HOURS MF: 9AM-6PM) Therefore, if the day exceeds the office hours, you have to wait until the next day. Some apartments do not work on weekends, so students should arrange air tickets and itineraries according to the office hours of the apartment. After all, the apartment Not a hotel, please contact temporary accommodation in advance if you arrive after office hours for the day."

Question 47

I can&#x27;t arrive at the apartment according to the rental start time in the contract, can I check in t

Accepted Answer

You can check in a few days later, but it is recommended to explain to the apartment in advance the reason why you cannot check in as scheduled and the expected time of check in, but the rent needs to be paid to the apartment normally according to the time stipulated in the contract

Question 48

Is there an open fire for cooking in the apartment?

Accepted Answer

Basically there is no open fire, but it can be cooked normally

Question 49

Do I need to clean the room by myself after check-in?

Accepted Answer

Simple cleaning is enough, most apartments will be cleaned in advance

Question 50

Can I change rooms after check-in?

Accepted Answer

If you have verified with the apartment that there are vacancies, you can negotiate to change the room under normal circumstances. The apartment will charge a certain fee for the room change. Whether you can change the room needs to be negotiated with the apartment at that time

Question 51

What happens if I move out on my own before the tenancy ends?

Accepted Answer

You can move out before the lease expires, but you still need to pay the rent for the remaining months in the lease, or sublease the room and let others continue to pay the rent, otherwise it will be a breach of contract. Students, please pay attention: breaking the contract does not only mean the loss of the deposit, the apartment has the right to recover all your remaining rent. At the same time, it will have a serious impact on your personal credit record, and some apartments will even reflect it to the immigration bureau. Refusal to pay rent, the apartment may also resort to law.

Question 52

I have already applied for and signed the lease, but I want to go back, what should I do?

Accepted Answer

Canada is very particular about the content of the contract and its signature. Once the lease is signed, all the content of the contract must be fulfilled. If you cannot move in, it is recommended that you sublease the room and let others continue to pay the rent, otherwise it will be a breach of contract. Students, please pay attention: breaking the contract does not only mean the loss of the deposit, the apartment has the right to recover all your remaining rent. At the same time, it will have a serious impact on your personal credit record, and some apartments will even reflect it to the immigration bureau. Refusal to pay rent, the apartment may also resort to law.

Question 53

Do you allow friends to stay in the apartment?

Accepted Answer

few days are allowed

Question 54

How do I move in and want to terminate the contract early?

Accepted Answer

If you have already moved in and want to return home early, you need to sublet the contract on your side. You can post the sublet information on the uhomes app to find the lessee. Before finding the lessee, the contract is still in your own name, and you still need to pay the rent normally. After you find the lessee and complete the subletting procedures, you will no longer have any financial responsibility for the house, and the subsequent rent will be Paid to the apartment by the lessee.

Question 55

If the lease is about to expire, what do I need to do to cancel the lease?

Accepted Answer

After the lease expires, if you don’t renew the lease and want to move out, you generally need to inform the apartment 60-90 days in advance. If you don’t notify, the apartment may automatically renew the contract. This is generally stipulated in the contract, which is interpreted by the contract and the apartment. allow.

Question 56

I signed a 12-month lease contract, can I sublease it halfway?

Accepted Answer

" Yes, apartments generally have formal subletting clauses. After the formal subletting procedures are completed, you will not have any financial responsibility for the house. Subletting, the apartment will charge a subletting fee (see fee details) Canada The apartment subletting process is as follows: Step1: Post the subletting on the Yixiang APP. Find the lessee Step2: Inform the Yixiang Haoju consultant who you want to sublet to, and the consultant will help with the subletting procedures. Step3: The apartment will charge a subletting fee. Step4: The lessee goes through the formalities of renting the house normally, and after signing the contract, the house subletting is successful."

Question 57

What should I do if I want to renew the lease after the lease term expires?

Accepted Answer

The apartment can be notified 60 days before the end of the lease period and a new contract can be signed

Question 58

After the end of the lease term, what issues should be paid attention to when going through the leas

Accepted Answer

When you quit the lease, you need to basically restore the apartment to the way you checked in, that is, clean the apartment, leave no personal items or garbage, and keep all the facilities in the apartment intact. You need to fill out the Move-out checklist, and check with the apartment staff one by one whether the required cleaning is up to standard to ensure that the deposit can be fully refunded. Don&#x27;t forget to leave the correct check payable and mailing address to the apartment.

Question 59

Will the apartment collect my packages before I move in?

Accepted Answer

No, the apartment requires you to check in yourself before you can collect the package

Question 60

The facilities in the room are broken, who can I ask for repairs?

Accepted Answer

You can send an email to the apartment, or contact the front desk of the apartment, make an appointment to leave a message, and ask the maintenance personnel to come and check

1 Eleven, Ottawa

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1 Eleven FAQs

Does the rent of 1Eleven include utility fees such as water, electricity and network?

Is it safe to live in 1Eleven Ottawa?

How far from 1Eleven to the University of Ottawa?

Does the rent of 1Eleven include utility fees such as water, electricity and network?

Is it safe to live in 1Eleven Ottawa?

How far from 1Eleven to the University of Ottawa?

Is the apartments at 1Eleven Ottawa furnished?

What does double house type mean?

What is the reservation process?

I rent a single bedroom, do I live alone?

What are the dimensions of the bed?

Is there a washer dryer in the room?

Do all bedrooms have windows? can the windows be opened

What public area facilities are there in the apartment?

How big is each bedroom?

Does the apartment have air conditioning?

Does the apartment have a lift?

Is the bedroom door locked?

Does the apartment provide bedding such as quilts and pillows?

What year was the apartment built? How many layers are there? How many beds?

Is there a supermarket near the apartment?

How is the Internet speed in the apartment? Can I install other networks myself?

Can you take a real shot video of the room I live in?

How about soundproofing the apartment?

Are pets allowed in the apartment? How to charge?

Is there any charge for booking this apartment through Yixiang Haoju platform?

How often is the rent paid?

What is renters insurance premium? Why should I buy renters insurance?

Does the apartment have parking? Indoor or outdoor? How to charge?

What fees do I need to pay to apply for an apartment?

Can the deposit be used against rent?

Does the rent start from the day I move in?

What is the convenience fee displayed when paying rent with a credit card?

What should I do if the rent payment shows that the payment has failed?

Can the parking fee be paid later?

Can I be assigned with a designated roommate?

Can I choose a room? When can I know the room number?

Can I choose a specific floor and orientation?

Are boys and girls mixed?

Is the rent when I submit the application the final rent?

What is the difference between booking through your platform and booking by myself?

Is there a fixed start date and lease term for the apartment?

What does an individual lease mean?

What are the required application materials?

Can I book an apartment under the age of 18?

Can I check in early?

What should I bring to my new apartment?

When can I check in when I arrive? How to do it?

When can I check in?

I can't arrive at the apartment according to the rental start time in the contract, can I check in t

Is there an open fire for cooking in the apartment?

Do I need to clean the room by myself after check-in?

Can I change rooms after check-in?

What happens if I move out on my own before the tenancy ends?

I have already applied for and signed the lease, but I want to go back, what should I do?

Do you allow friends to stay in the apartment?

How do I move in and want to terminate the contract early?

If the lease is about to expire, what do I need to do to cancel the lease?

I signed a 12-month lease contract, can I sublease it halfway?

What should I do if I want to renew the lease after the lease term expires?

After the end of the lease term, what issues should be paid attention to when going through the leas

Will the apartment collect my packages before I move in?

The facilities in the room are broken, who can I ask for repairs?

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