Iglu Redfern

Students currently in Australia If a student can’t travel to their Iglu location, we will defer their contract start up until 7 days after the border restriction is lifted. If a student can travel to their Iglu location, but is required to complete mandatory hotel quarantine before moving to Iglu, we will not charge them rent until they move in. Students currently overseas If a student can’t travel to Australia, we will defer their contract start date up until 4 weeks after travel restriction between their home country and Australia is lifted. If a student can travel to Australia, we will not charge them rent until they complete their mandatory hotel quarantine and move into Iglu. SPECIAL CANCELLATION TERMS AND CONDITIONS FOR STUDENTS CURRENTLY OVERSEAS* While international travel restrictions are still in place: Students may cancel their Agreement without an early cancellation fee if they notify Iglu in writing prior to their original contract start date. Where an Agreement has commenced, students may cancel their Agreement with an early cancellation fee equivalent to 1 week’s rent. Iglu will not refund any rental paid from their Agreement start date to the date the student informs Iglu of their cancellation in writing. When international travel restrictions are lifted (may differ by region): the contract start date last confirmed between Iglu and the student will apply, and the student will be bound by the terms of their residential tenancy agreement. * Iglu’s Standard Cancellation Policy will apply for students currently in Australia who wish to cancel they Agreement. Standard Iglu Cancellation Policy Residential Agreement Cancellations Once a Residential Agreement (“Agreement”) has been signed, the student must comply with the terms and conditions of that Agreement. Whilst the terms of the Agreement vary between different Australian States, the student is required to pay the rental due for the term of the Agreement. If the original student wants to cancel their agreement with Iglu and they or Iglu finds a replacement student to take over the balance of the Agreement, the original student will no longer be required to comply with the terms of the Agreement. This will typically incur a cancellation administration fee of between 1-2 week’s rent. Reservation Cancellations If you are yet to sign your Residential Agreement, please see below for our Reservation Cancellation and Refund policy in your state. Sydney (New South Wales) Iglu will reserve the room for a minimum period of 7 days (or longer if both parties agree) to allow the customer to review and sign a residential agreement and associated documentation. Upon signing the residential agreement, the deposit will go towards the rent payable under the agreement. The customer can only cancel the reservation for a full refund if a written letter of cancellation is sent by email to your Iglu property prior to your Agreement start date for the following reasons: The customer provides evidence that they have not been able secure an Australian Visa or they have been declined entry to their intended course of study in Australia. Iglu has made any false or misleading statements or failed to disclose any material facts. If the customer otherwise decides not to enter into the residential agreement the upfront deposit will not be refunded. After signing the residential agreement, please refer to Iglu’s Standard Cancellation Policy. NRAS Rooms: For special conditions relating to the refund of holding deposits for NRAS rooms at Iglu Broadway and Iglu Central Park, please review the NRAS eligibility criteria.