Redfern Student Accommodation

We understand some students may not be able to apply for a visa/university offer due to the high volume of students trying to return to Australia. Bookings, in this case, will be able to defer their booking or cancel for a refund under Iglu’s No Visa, No Offer, No Pay offer. Students will need to provide Iglu with a letter from the immigration office as proof to confirm that the visa was declined or a letter from the university to confirm that the offer has been declined/postponed to semester 2, 2022. Iglu’s standard cancellation policy will apply to students that change their minds and do not want to travel to Australia after the borders are opened. Standard Iglu Cancellation Policy Residential Agreement Cancellations Once a Residential Agreement (“Agreement”) has been signed, the student must comply with the terms and conditions of that Agreement. Whilst the terms of the Agreement vary between different Australian States, the student is required to pay the rental due for the term of the Agreement. If the original student wants to cancel their agreement with Iglu and they or Iglu finds a replacement student to take over the balance of the Agreement, the original student will no longer be required to comply with the terms of the Agreement. This will typically incur a cancellation administration fee of between 1-2 week’s rent. Students may also cancel an Agreement as part of Iglu’s “No Visa, No Offer, No Pay” option. If students are unable to secure an Australian Visa or have been declined entry to their intended course of study in Australia, they can cancel their booking without charge if they provide us with supporting document prior to their lease commencement date. Reservation Cancellations If you are yet to sign your Residential Agreement, please see below for our Reservation Cancellation and Refund policy in your state. Melbourne (Victoria) Iglu will reserve the room for a minimum period of 14 days (or longer if both parties agree) after receipt of a holding deposit, to allow the customer to review and sign a residential agreement and associated documentation. If the customer does not enter into the residential agreement within 14 days, the holding deposit will not be refunded. After paying the holding deposit to secure the reservation, but before signing a residential agreement, the customer can only cancel the reservation for a full refund if a written letter of cancellation is sent by email to your Iglu property prior to your Agreement start date for the following reasons: The customer provides evidence that they have not been able secure an Australian Visa or they have been declined entry to their intended course of study in Australia. Iglu has made any false or misleading statements or failed to disclose any material facts. Upon signing the residential agreement, the deposit will go towards the rent payable under the agreement. After signing the residential agreement, please refer to Iglu’s Standard Cancellation Policy.