Question 1

When is the due date for rent payment?

Accepted Answer

Please log in to the Account of Unite Students, enter the Booking page, and click on the Tenancy agreement file. In the YOUR PAYMENT SCHEDULE BREAKDOWN part of the document, you can find the deadline for paying rent and the corresponding rent amount. [DATE] is the rent payment deadline (the format is day/month/year) [AMOUNT] is the amount of rent that needs to be paid

Question 2

What is Internal “Health checks” for hot cities’ bookings？

Accepted Answer

Students will be asked to provide their university offer or a screenshot of the university portal showing their name and enough information to confirm the student has completed the application process.↵↵For a small sample of students, Supplier might check with their university partners if they can confirm the offers and information are genuine.↵↵If the student doesn’t reply to any of the 3 attempts, Supplier will have a red flat to this booking.↵↵If Supplier still cannot get any contact from the student, Supplier will cancel the booking.

Question 3

How to pay rent?

Accepted Answer

There are two ways to pay the apartment rent, online payment or bank wire transfer 1. For online payment, please log in to the Account of Unite Students, click the Payments page, enter the rent amount to be paid in the dialog box, click the Pay button, and enter the payment card information. If it is a British savings card, select the Debit card type (the corresponding Billing address needs to be changed to a British address), if it is a Chinese credit card, select the Credit card type (the billing address remains the domestic address) 2. For bank wire transfer, please log in to the Account of Unite Students and click Booking page, download the Bank Transfer Info file, communicate with the bank in advance, and bring the corresponding materials to the bank counter or self-service money transfer machine for remittance. In the remittance postscript, please fill in the personal reservation information (refer to the content required in the bank_tranfer_info file). The wire transfer does not arrive in real time , please be sure to wire transfer 1-2 weeks before the deadline to ensure that the funds arrive on time. Since the bank will charge a cross-border payment service fee, please pay the required rent + service fee when paying the fee to ensure that the full amount arrives.

Question 4

My check-in time is inconsistent with my appointment time (check in slot), and is it possible to che

Accepted Answer

If you arrive on the same day but are only tens of minutes to a few hours late, you can wait at the front desk, and the staff will serve you after processing the students who have made an appointment. If you arrive on a different day, please click "Edit" in the check in summary of the Unite APP, and then choose a new check-in time that suits you. The apartment will also provide emergency contact information, which can be dialed at the entrance of the apartment or in a prominent place at the front desk. Alternatively, you can call the apartment&#x27;s Emergency Control Center (UK) on 03003031611, and they will coordinate staff to help you.

Question 5

When I make a reservation, is the advance rent paid a deposit? How to refund?

Accepted Answer

Advance Rent is prepaid rent, used as a deposit. After you successfully check in, Advance rent will be deducted from your rent and will not be refunded.

Question 6

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 7

Should I pay as much as the apartment needs to pay?

Accepted Answer

Please decide how much to pay based on your payment method, but please make sure that the amount of your rent is consistent with the amount required by the apartment. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 8

When can I check in?

Accepted Answer

You can check in on the day when the contract period starts. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 9

Can I choose a roommate?

Accepted Answer

If you have other small partners who book together, you can contact our consultant teacher of uhomes, and we will try our best to help you arrange

Question 10

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 11

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Question 12

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 13

Do I need to pay land tax?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying land tax. You must provide proof to the apartment that you are a full-time student

Question 14

What if there is no one at the front desk when I arrive?

Accepted Answer

The apartment will provide emergency contact information, which can be dialed at the entrance of the apartment or in a prominent place at the front desk. Alternatively, you can call the apartment&#x27;s Emergency Control Center (UK) on 03003031611, and they will coordinate staff to help you.

Question 15

What if I might be late and the check in slot time is not the same as my reserved time?

Accepted Answer

If you arrive on the same day but are only tens of minutes to a few hours late, you can wait at the front desk, and the staff will serve you after processing the students who have made an appointment. If you arrive on a different day, please click "Edit" in the check in summary of the apartment APP, and then choose a new check-in time that suits you.

Question 16

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 17

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 18

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Elvet Studios, Durham

Special Offers

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Basic Info

17 reviews

House Rules

Elvet Studios FAQs

When is the due date for rent payment?

What is Internal “Health checks” for hot cities’ bookings？

How to pay rent?

When is the due date for rent payment?

What is Internal “Health checks” for hot cities’ bookings？

How to pay rent?

My check-in time is inconsistent with my appointment time (check in slot), and is it possible to che

When I make a reservation, is the advance rent paid a deposit? How to refund?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Should I pay as much as the apartment needs to pay?

When can I check in?

Can I choose a roommate?

How do I collect my access card?

Can I check in early?

Can someone else get the key card for me?

Do I need to pay land tax?

What if there is no one at the front desk when I arrive?

What if I might be late and the check in slot time is not the same as my reserved time?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

Recently Viewed

Elvet Studios, Durham

Special Offers View more 

Basic Info

17 reviews

House Rules

Elvet Studios FAQs

When is the due date for rent payment?

What is Internal “Health checks” for hot cities’ bookings？

How to pay rent?

When is the due date for rent payment?

What is Internal “Health checks” for hot cities’ bookings？

How to pay rent?

My check-in time is inconsistent with my appointment time (check in slot), and is it possible to che

When I make a reservation, is the advance rent paid a deposit? How to refund?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Should I pay as much as the apartment needs to pay?

When can I check in?

Can I choose a roommate?

How do I collect my access card?

Can I check in early?

Can someone else get the key card for me?

Do I need to pay land tax?

What if there is no one at the front desk when I arrive?

What if I might be late and the check in slot time is not the same as my reserved time?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

Recently Viewed

Special Offers

View more 