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Explore the best Durham student accommodation with all-inclusive bills and prime locations near your college and the city centre. Strategically situated within walking distance of the Science Site, Business School, and historic Bailey colleges, our Durham student housing offers a seamless blend of convenience and culture. From modern studios and en-suites to spacious 1-2 bedroom apartments, uhomes.com provides 100% verified listings from trusted providers like Student Castle and Student Roost. Every room is fully furnished and grants you exclusive access to premium facilities, including on-site gyms, cinema rooms, and 24/7 security. As a Trustpilot 4.9-rated platform, we simplify your search with an exclusive Price Match Guarantee, group booking discounts, and one-on-one consultancy. Use our advanced filters to secure the perfect student lets in Durham, UK, and start your new journey with total peace of mind!

1.26 mi walk from Durham University
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0.87 mi walk from Durham Sixth Form Centre
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1.15 mi walk from Durham University
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0.68 mi walk from Durham Sixth Form Centre
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Durham is a quintessential university town, with students accounting for over half of the population. Given the competitive market and limited capacity in campus halls, securing the right private student accommodation in Durham is essential to a successful academic journey. At uhomes.com, we offer a curated selection of high-quality student lets in Durham, UK, strategically located near your college and the city centre. Whether you belong to a Bailey college like Hatfield or a Hill college near the Science Site, our student homes ensure you are always within walking distance of your lectures and the city’s UNESCO World Heritage landmarks.
Our student houses in Durham are designed to provide greater independence and superior facilities than traditional university halls. From private studios and social en-suites to spacious 1/2 bedroom apartments, every room is fully furnished and ready for you to move in. To ensure a hassle-free lifestyle, we prioritise all-inclusive bills that cover water, electricity, heating, and high-speed internet. Beyond your room, you will have access to upscale communal spaces, including on-site gyms, cinema rooms, study hubs, and laundry facilities, all protected by CCTV or 24/7 security, ensuring you feel at home from day one.
We simplify your search for Durham student accommodation into three easy steps: Search, Select, and Book. Our platform features a robust filtering system, allowing you to find the perfect property based on location, budget, and specific amenities. Every listing on uhomes.com is 100% verified, featuring real photos, videos, and live streaming to ensure your decision is well-informed.
As a Trustpilot 4.9-rated platform, we go beyond booking by offering one-on-one professional consultancy, group booking discounts, and an exclusive price-match guarantee. Looking for the best value? Explore our top-rated options like Chapel Heights, Student Castle Durham, and The Village. Secure your ideal Durham student accommodation today and enjoy a seamless transition to your new life in this historic city.
Durham is a quaint city in northeast England, UK, known for its profound history, rich cultural heritage, and a world-class university. Located just south of Newcastle (just a 12-minute train) and next to Sunderland and Middlesbrough, Durham sits amidst a bunch of vibrant northern cities. It is also well-connected with a direct train line to London and Edinburgh, offering easy access to explore major UK cities.
The history of Durham dates back to 995, when Anglo-Saxon monks sought refuge from Viking raids and settled the relics of St Cuthbert. This heritage remains palpable today; the original church was later replaced by Durham Cathedral, which, together with Durham Castle, is listed as a UNESCO World Heritage Site.
Durham is also a famous university city with over half of its population being students. Durham University, ranked 94th in the latest QS World University Rankings 2026, contributes significantly to the vibrant student scene in the city. Due to the collegiate system, its 17 colleges are spread across the city, offering university facilities, communities, and events at every corner. There is also a wide range of student accommodation in Durham city, located everywhere, so students can always be close to class.
Beyond academics, Durham also stands out with a perfect blend of small city life and a modern reflection of a historic town.
At uhomes.com, we offer a curated selection of the best student accommodation in Durham, partnering with trusted providers like Student Castle, Student Roost, and Prestige Student Living. Every property is 100% verified to ensure a prime location within walking distance of the Science Site, Business School, or City Centre. Our fully furnished rooms offer more than just a place to sleep; you’ll enjoy luxury amenities including private gyms, cinema rooms, and dedicated study hubs. For your peace of mind, many student lettings feature comprehensive security such as 24/7 on-site staff, CCTV, and secure fob access. Whether you seek a social en-suite or a private studio, we provide a safe, convenient, and high-quality home tailored to your lifestyle. Here’s a list of our best student lets in Durham:
Chapel Heights is consistently a top-selling Durham off-campus housing due to its spacious studios, each uniquely equipped with a private dishwasher.
Ranked as the best-rated student housing in Durham on StudentCrowd, Duresme Court defines high-end living.
Located in the heart of the popular Viaduct area, The Village offers the perfect balance of city excitement and academic focus.
Managed by the renowned Student Castle, this student letting is iconic for its breathtaking design and massive social spaces.
If you want to be where the action is, Dun Holm House is your best bet. It combines historic surroundings with ultra-modern interiors.
Elvet Studios is the go-to for students who spend time at the Bill Bryson Library, which is only a 15-minute walk away.
Finding cheap student accommodation in Durham, UK, doesn’t mean compromising on quality. At uhomes.com, we offer a wide selection of affordable student flats in Durham, starting at £130 per week. By choosing our managed PBSAs, you avoid the hidden costs often found with private landlords. Our "Cheap" options are defined by transparency and total value, ensuring your living is comfortable, safe, and financially predictable.
The best areas for Durham student accommodation include The Viaduct, Claypath, Gilesgate, Nevilles Cross, and the city centre. These neighbourhoods are strategically categorised into two main hubs: The Bailey, located in the heart of the city near historic colleges, and The Hill, situated south of the river closer to the Bill Bryson Library and the main Science Site. While The Viaduct is famous for large shared houses near the train station, Gilesgate and Claypath offer modern purpose-built apartments with excellent university links. Here is a more detailed breakdown of where students live in Durham:
The Viaduct is a vibrant and historic student hub located west of the city centre. Known for its iconic Victorian railway arches, this area is the heart of Durham's student social life and house-sharing culture. Tesco Express is located on North Road with just a few minutes’ walk, popular bars like Klute and Fabio’s are also within walking distance.
Claypath is a centrally located street offering a mix of historic charm and modern student living. Positioned just east of the Market Square, it provides immediate access to the city’s nightlife (bars such as The Angel Inn and The Shakespeare Tavern) and academic departments.
Gilesgate is a popular residential area known for offering the best value student apartments in Durham. Located northeast of the city centre, it has become the go-to destination for modern, amenity-rich student complexes.
Neville's Cross is a peaceful, leafy neighbourhood situated southwest of the city centre. It offers a quieter study environment and is highly popular with senior students and postgraduates.
Durham City Centre is the historic and commercial heart of the city, surrounding the peninsula. Living here puts you at the centre of Durham's world-heritage atmosphere with shops and cafes at your doorstep.
Private student accommodation in Durham offers more independence and flexibility than university-managed student halls. From modern Purpose-Built Student Accommodation (PBSA) to traditional Private House-shares (HMOs), hotels, and B&Bs in Durham city, students can choose a living environment that best suits their lifestyle. Unlike university colleges, private options often provide all-inclusive bills and 24/7 onsite management, ensuring a stress-free experience. Here is a more detailed breakdown of the type, value, and factors to consider about private Durham student accommodation:
In Durham, while the weekly rent for university halls or private HMOs might appear lower at first glance, Purpose-Built Student Accommodation (PBSA) often provides the best overall value when considering hidden costs or fees and lifestyle quality.
Student accommodation in Durham offers a wide range of room types, including studios, en-suites, and shared flats. On-campus student halls in Durham usually provide only en-suite (private bathroom) and standard (shared bathroom) rooms; a few colleges offer shared rooms with two single beds and studio apartments for private living. Some colleges also offer catered accommodation with meals provided, and most private accommodation offers self-catered options (B&B in Durham city is also available). uhomes.com offers a variety of room types for diverse lifestyles in popular areas like The Viaduct and Gilesgate, and includes all-inclusive bills and amenities such as gyms, social areas, and study rooms. Here are the most popular room types of student lets in Durham, UK:
En-suite rooms offer a perfect blend of social community and personal privacy. You will have a private bathroom attached to your bedroom while sharing a kitchen and living area with flatmates.
Student studio flats in Durham are self-contained units with a private bedroom, bathroom, and kitchenette.
Non-en-suite rooms are the most affordable options, where you have a private bedroom but share the bathroom and kitchen facilities with others.
These are premium apartments with separate living rooms and bedrooms, offering a true "home away from home" experience.
The lease term for Durham student housing is typically fixed at 44 or 51 weeks to align with the academic year. However, the unique collegiate system and diverse student needs in Durham mean lease lengths can vary significantly. Here is a breakdown of standard options and who they are best for:
Expert Booking Tip: Durham is a high-demand market, so the best-value student rooms are secured early. Whether you need a short stay or a full year, booking through uhomes.com ensures you get the Price Match Guarantee and access to exclusive group booking discounts.
Durham is home to world-class education, centred around the prestigious Durham University and the highly-regarded New College Durham. Choosing the right accommodation depends heavily on which institution and, more importantly, which specific campus or college you belong to.
As the third-oldest university in England and a member of the Russell Group, Durham University is consistently ranked among the QS Top 100 globally. It operates on a unique collegiate system, where every student belongs to one of 17 colleges.
New College Durham is a leading further education provider, ranked among the top 5 GFE colleges nationally. Unlike the main university, its primary campus is located at Framwellgate Moor, slightly north of the city centre.
Choosing uhomes.com means more than just finding a room; it’s about joining a trusted global community and securing a stress-free living experience in Durham’s high-pressure rental market.
We are a Trustpilot-rated "Excellent" platform (4.9/5), reflecting the satisfaction of over 2 million students. Our credibility is further solidified by official partnerships with leading institutions such as the University of Birmingham (UoB), bringing university-level professional standards to the Durham rental market.
Durham is filled with historic but often outdated houses. We prioritise 100% verified properties and professional PBSA providers. Every listing is screened to ensure it meets our rigorous standards for safety and comfort, sparing you from the maintenance issues common with independent private landlords.
We provide a seamless transition to the UK. Beyond booking, we offer a comprehensive service suite, including Airport Pickups, to help you navigate Durham’s hills upon arrival. Unique to our platform, we also offer Re-letting Support, if your plans change, our massive traffic and dedicated consultants will help you find a replacement tenant quickly.
Durham students love living in groups, but managing multiple contracts is hard. We specialise in coordinated Group Bookings, ensuring you and your friends stay together with high cashback offers. Plus, our various discounts, early-bird rewards, and referral bonuses mean you save hundreds of pounds that you won't get by booking directly.
Our local consultants understand the "Bailey vs. Hill" college divide. We help you find rooms that minimise your uphill commute to the Science Site or keep you steps away from the Business School, tailoring your home to your academic college.
We guarantee the most competitive rates in Durham. With our Price Match Guarantee, you can book with confidence, knowing you are getting the absolute best price available, backed by all-inclusive billing to protect you from rising energy costs.
The cost of living in Durham is around £1,200 to 1,700 per month. While Durham is significantly more affordable than southern cities like London or Bristol, strategic budgeting is key. At uhomes.com, we help you minimise these expenses through all-inclusive bills, exclusive cashback, and Price Match Guarantee, ensuring your biggest expense, Durham accommodation costs, remain predictable and value-driven.
Money-Saving Tip: Always look for the "Exclusive Offer" tag on uhomes.com to get the best-value luxury student accommodation in Durham . Booking early not only secures our Price Match Guarantee but also unlocks early-bird cashback and group booking discounts, making your Durham experience even more affordable.
| Expense Category | PBSA (via uhomes.com) vs Private HMO | The uhomes.com Advantage |
|---|---|---|
| Rent (Monthly) | £800 - £1,100 | Premium facilities & high-end safety. |
| Utility Bills (Energy/Water) | £0 (Included) £100 - £150 | No risk of winter energy price hikes. |
| High-Speed Wi-Fi | £0 (Included) £30 - £50 | Pre-installed, unlimited, and fast. |
| Gym & Leisure | £0 (Included) £25 - £45 | On-site gym access included. |
| Transport | £0 - £50 £50 - £100 | Prime locations near Science Site. |
| Estimated Total | £1,200 - £1,500 £1,200 - £1,700 | Higher quality for a similar total cost. |
Durham is easy to get around with transportation options from buses, trains, and taxis to cycle and walk. With comprehensive bus routes and the East Coast Main Line, navigating Durham city or exploring other major UK cities is made convenient. Many of our student properties in Durham are conveniently located close to bus stops and railway stations, designed to offer students a convenient commuting experience. Whether you are getting to school, exploring this historic city, or travelling to nearby areas, you will find it is easy and hassle-free.
Durham is well-served by Arriva North East and Go North East.
Durham Railway Station is a key stop on the East Coast Main Line, making it one of the best-connected small cities in the UK.
Most of our student homes in Durham are strategically located within walking distance of the main colleges and the Science Site.
For late-night returns or heavy shopping trips, local taxi firms and Uber operate throughout the city. Most student areas like The Viaduct and Gilesgate are within a 5-10 minute drive of the city centre.
Student life in Durham is sure to be vibrant, with a profound history, beautiful scenery, and modern amenities that the city has to offer. There are plenty of places to visit and things to do in Durham, offering you multiple choices to spend time after class.
Durham is a historic and beautiful city with many ancient architectural sites and stunning natural views. The famous Durham Cathedral, together with the Cathedral, which is also designated a UNESCO World Heritage Site, has witnessed the fluctuations of this city for thousands of years. They are also the most popular attractions and should be on your list of best things to do in Durham. For natural beauty, stroll along the River Wear or head to the University’s botanical gardens. Additional options, such as Crook Hall Gardens, Ushaw Historic House, Chapels & Gardens, Seaham Beach, and Wharton Park, will offer you different and wonderful experiences.
As for food, Durham is an inclusive city with some of the best cuisines from all over the world. The Rabbit Hole is suitable for Cantonese fusion, Zen for Thai food, Rio Brazilian Steakhouse for authentic Brazilian churrasco, and Riverview Kitchen for a lovely cup of coffee right on the River Wear. If you want a taste of the urban, Durham is only ten minutes away from Newcastle by train, with a regular rail service linking the cities. Of course, Durham is also famous for its buzzing nightlife, with popular bars and pubs found next to your Durham student accommodation. Klute is a top choice for students, offering affordable drinks and a lively party atmosphere. To enjoy music, head to Loft to explore its music-led events venue and student nights. If you're looking for a local taste, Alley Twenty Six and Caonniption Bar & Lounge are renowned for their cocktails and refined atmosphere.
Durham is also a haven for shopping enthusiasts, hosting a variety of high street favourites and independent retailers. Dalton Park Outlet is the biggest outlet shopping centre in the North East with over 65 stores, 10 cafes and restaurants and a 7-screen cinema. At the same time, Prince Bishops Place is the number one retail destination in Durham City, featuring an eclectic mix of popular high street stores, independent shops, and eateries. Looking for a place you can shop while enjoying spectacular heritage sites, the new Riverwalk complex on the banks of the River Wear will be your destination. There are also many outdoor markets where you can experience the most of local life. Another remarkable cultural scene in Durham is its diverse array of festivals throughout the year, including key events such as the Durham Miners' Gala, the Durham Brass Festival, and the Bishop Auckland Food Festival.
With over half of the population being students, Durham is truly a university city that is inclusive and welcoming. Due to Durham University's collegiate system, students are spread throughout the city, as well as in a variety of student homes in Durham. It is always easy to live with your pals or make new friends, whether you choose to live on campus or opt for off-campus private student accommodation in Durham. The cost of living in Durham will also be slightly lower than the UK national average level, offering both affordability and a city life experience. Living in Durham as a student will bring you the most unforgettable memories of your life.
In Durham, many tourist attractions showcase the city's rich history and vibrant culture. Here are some must-visit places near your student housing in Durham:
Durham student accommodation typically ranges from £150 to £300 per week, with uhomes.com providing the most cost-effective options, including all-inclusive bills. University-managed halls vary from £183 to £274 per week, while private student flats in Durham usually cost:
The best time to look for Durham student accommodation is between October and November, as the market in Durham moves significantly faster than in other UK cities. During this period, major providers on uhomes.com release their "Early Bird" rates, offering the widest selection of room types before peak demand hits in January. Securing your student flats in Durham early not only ensures a lower price but also guarantees a spot in the most sought-after locations near the Science Site and City Centre.
The best areas for student lets in Durham UK are The Viaduct, Claypath, and the City Centre, all of which are featured heavily in uhomes.com’s verified listings. The Viaduct is perfect for train commuters; Claypath offers the best access to both the City Centre and university hubs; while Gilesgate provides more affordable private housing options.
No, you do not have to stay in university-managed student halls in Durham, as many students prefer the independence of private housing found on uhomes.com. While many first-year undergraduates start in college dorms, a significant number of students move to private student housing in Durham for better amenities, 51-week leases, and more modern living spaces.
A tenancy agreement for student accommodation in Durham typically lasts for 44 or 51 weeks, and uhomes.com offers flexible options to match your academic calendar. Unlike university-managed colleges (which may have shorter 29-35 week leases requiring you to move out during vacations), our private Durham student properties allow you to stay throughout Christmas and Easter without hassle.
Yes, it is possible to find short-term student accommodation in Durham through uhomes.com, which is ideal for pre-sessional English students, summer interns, or visiting researchers. While most student housing in Durham requires a long-term lease, we offer rare flexible stays ranging from 2 to 20 weeks at premier locations such as Elvet Studios (20 weeks) and Durham Riverside Apartments (from 2 weeks). Simply use the 'Duration' filter on our platform to discover these exclusive short-stay options.
The best way to search for Durham student accommodation 2026/27 is to use the professional filter and consultancy services at uhomes.com. We offer the widest range of verified studios, en-suites, and shared apartments. Our expert team provides free, one-on-one assistance to help you navigate the 2026/27 market and find a home that fits your lifestyle.
To book Durham student housing, the easiest method is to select your verified room on uhomes.com and follow our three-step process: search, select, and book. Once you've chosen your preferred private student accommodation in Durham, our consultants will guide you through the application, contract signing, and payment to ensure a seamless experience.
When booking student housing in Durham, you should prioritise location (Bailey vs. Hill), all-inclusive budgets, and security, all of which are clearly labelled on uhomes.com. Key factors include:
Yes, various discounts for private student accommodation in Durham are available, and uhomes.com aggregates these into one easy-to-view platform. To help students manage their budgets, we provide access to early bird rates, cashback for group booking, re-booking, referring friends, and seasonal incentives from leading providers like Student Castle and Student Roost. Our Price Match Guarantee further ensures that you are securing the most competitive rate available in the Durham market.
Student properties in Durham include halls of residence, house shares, private accommodations, flats and apartments. Room types students can find include studios, en-suites, non en-suites, and 1B to 5B apartments. uhomes.com boasts most of these properties and room types for students to choose from based on personal preferences and budgets.
Our student accommodation in Durham city includes all the bills, including Internet, water, electricity, and Internet. So you’ll only have to pay the rent and there will be no more hidden costs. Feel free to enjoy your university life with a peace of mind with us!
Our Durham student lettings are fully furnished, usually with a cosy bed, study desk and chair, ample storage, and more. Kitchens are often equipped with a microwave, oven, hob, fridge/freezer, etc. Students can move in directly without purchasing many essentials and save a significant amount of money at the same time.
Student flats in Durham at uhomes.com come with study rooms, social areas, game rooms, cinema rooms, social spaces, and an onsite gym for students to relax and have fun. Also, services like bike storage and onsite maintenance, as well as security measures like CCTV, 24-hour security, and secured entry, are in place. Some also provide courtyards, top roofs, gardens, and more.
Our private student accommodation in Durham is designed with safety in mind, featuring CCTV, 24-hour security, and secure door entry to ensure a safe living environment for students. You can check the security measures your chosen property has taken on its property page or consult our experts directly.
Of course. uhomes.com provides two ways for you to view student houses in Durham before booking. First, we have real videos, VR, and live-streaming replays for a virtual tour if you are not in the UK. We can also arrange an on-the-ground tour if you prefer to see your Durham student accommodation in person. We will try our best to ensure you are well-informed about every detail of your home away from home.
Second and third-year students in Durham typically move to private accommodation in areas like The Viaduct, Claypath, and Gilesgate. While many choose traditional house-shares (HMOs) to live with friends, an increasing number of students through uhomes.com prefer Purpose-Built Student Accommodation (PBSA). These modern apartments offer a "stress-free" upgrade from college dorms, providing private en-suites, onsite gyms, and all-inclusive bills, which avoid the common disputes over utility payments in shared houses.
Sure, Durham student housing always allow students to have guests for a night or a couple of days, and you can consult your property in advance. If you want to live with your friend for long term, you can rent a 2B or a Durham student accom that allows double occupancy.
Dual occupancy Durham student accommodation allows you to live with your partner or friend and share a bed. This is always affordable and only available on certain room types. Dun Holm House is a good choice for its platinum studio river view room, which offers free double occupancy, making it perfect for couples or friends to live together.
Yes, you can find one-bedroom flats to rent in Durham by selecting '1B' at 'Room Type' on uhomes.com, and you will find some of the best one-bedroom flats to rent in Durham. 1B room includes a separate bedroom, a living area, a kitchen, and a bathroom, perfect for students looking for a chance to live alone.
Yes. We have a lot of quality Durham student accommodation studios, including:
To make sure you can get the deposit back for your student houses in Durham at the end your your tenancy, you should communicate clearly with the landlord before booking, write everything into the contract, and address any potential cases properly. On the other hand, all landlords and property managers in Durham are legally required to protect your deposit in the tenancy deposit scheme, and you will get your money back if you take care of your Durham student letting.
Durham is well-known for its competitive housing market, and there has been a historical shortage of student homes. For the 2026/27 academic year, while new developments have increased supply, the most popular rooms near the City Centre and Science Site still sell out extremely fast, often by January. At uhomes.com, we recommend starting your search in October or November to secure the best deals and ensure you don't miss out on your preferred location.
Yes, many Durham off-campus housing listed on uhomes.com offer specialized facilities for disabled tenants. We provide a range of accessible room types, including those equipped for wheelchair access, visual or hearing impairments, and mobility issues. We highly recommend contacting our one-on-one consultant team directly so we can verify the specific floor plans and emergency pull-cord systems of our partner properties (like Unite Students or Student Roost) to find the perfect fit for your needs.
Durham is generally a good place to live for students, offering a relatively affordable cost of living compared to other UK cities. The city provides various accommodation options, with on-campus and private housing available. The transportation system is convenient, and grocery shopping is accessible with affordable supermarket choices. However, some students face financial strain, particularly with rent costs, and housing quality issues like dampness have been reported. Careful budgeting and utilising university resources can help manage expenses.
Durham is generally more affordable than London or Bristol, with a cost of living slightly lower than the UK national average. However, rent prices in Durham can vary significantly based on proximity to the historic Bailey. To manage costs effectively, students using uhomes.com benefit from all-inclusive bills (protecting them from energy price spikes) and our Price Match Guarantee, ensuring they get the highest quality accommodation at the most competitive market rate.
The apartment facilities are excellent, a great study abroad experience.
Very good, the room is large, the security is good, the surrounding environment is nice, and it's convenient to go to school.

sc is the best house in Durham. Everyone should try to live in sc's Hardy, which is spacious and comfortable!
The location is great, the facilities are complete, there is someone at the front desk 24 hours a day, and there is a Tesco right next to it.
Amazing apartment, the environment is great and the person in charge is very nice. Left with wonderful memories.

The best student apartment in Durham.

The location is great, next to Tesco, one hundred meters from the city center. The best apartment in Durham with excellent facilities and quick maintenance. The only downside is that the rooms are small, so I recommend booking a larger one.

Very good, very good, just downstairs is Sainsbury. It's also just a 12-minute walk to the big Tesco, Aldi, Iceland, Tkmaxx and other supermarkets. It takes about 15 minutes to walk to the city center (depending on your walking speed). There is a bus line 64 downstairs, which goes directly to the city center and M&S. The price is very reasonable, but there is no gym and it's a very quiet apartment. Highly recommended.

The check-in experience was especially good! Highly recommended!

The staff is very enthusiastic, with a very good and patient attitude.

The reception is very welcoming, and the environment and facilities of the apartment are great.
Very good location, center, convenient for shopping, close to the train station.
Thank you very much for the help in a foreign land, which allowed me to find a suitable accommodation in Durham.

Very clean and the environment is also very good. The staff at the front desk are very enthusiastic and have met many partners in the apartment.

The location is great, with nearby supermarkets and restaurants.

The night is quite clean, and everyone is a student, very polite!! There is a parking lot! The kitchen is big, and there is a microwave. The room facilities are sufficient! It is quite close to the city center and the bus station!
The room has fresh air with no unpleasant smell.
The security is very good.
The front desk is especially nice, very friendly and satisfying.

Amazing area, great reception service.

The house is very nice~ very tidy, and the yard is beautiful! The reception is also good!

The environment is clean, the facilities are complete, and the front desk staff are very friendly.
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