St James Student Accommodation

退订政策：
cancellation policy is that a student can cancel within 7 days of completing their booking and they will receive their deposit back and the room will be cancelled. 
If the student cancels after the 7 day window then they will lose their deposit and be liable for finding a replacement tenant.
Any cancellations should be emailed to the front of house team to be processed.

疫情退订政策：
1.Nido have a policy of ‘late arrival’ with no rental charge arising from requests that are a direct result of COVID-19 impacts. The policy can apply on our Cambridge- Castle Hill, Liverpool-Haigh Court & Heritage Court, Edinburgh-Haymarket, Glasgow- St. James, Newcastle-Stepney Yard, The Bridge & Union Square and Southampton- The Walls .The ‘late arrival’ period will commence on the contractual start date and continue up to the date the lockdown sanction has been lifted in the UK, or (if later) the customers home country and shall be subject to a maximum period of 60 days.
2.Following the maximum period of 60 days from the contractual start date, the ‘as is’ cancellation policy will be applicable, whereby Nido will review each request on a ‘case by case’ basis and process accordingly

【疫情补充政策】
Flexible start dates. Arrive late, up until 90 days
1. Reserve your room care-free. We’ve got you covered.
If you are unable to start your Nido stay due to Covid-19 travel restrictions in the UK or your home country, you will not be charged for your unused room.
The ‘free late arrival’ period (max. 90 days) will begin on your contract start date and will continue up until the date the relevant lockdown restrictions has been lifted or your University opens the course on campus.
Students affected by Covid-19 restrictions will be able to take advantage of this policy, if you are either:
1. not allowed to leave your home country due to your home country government travel restrictions;
2. unable to enter the UK due to UK travel restrictions;
3. have a postponed Semester 1 course start date;
4. or your University switched to 100% e-learning for Semester 1.
Arriving after 90 days? We’re here for you.
1. If you are unable to start your Nido stay any later than 90 days following your contract start date, you will not be charged for the first 90 days of your licence agreement. However, the original terms of your licence agreement will resume on the 91st day which means you will need to pay for your stay from that day onwards.
2. We understand this crisis has impacted many of you financially and we remain committed to supporting our students as much as we can during this time. Therefore, if you are affected by the 90+ days policy, you do have the option to find a replacement to take over your licence agreement. For any students facing financial hardship, we are here to listen and we will do everything we can to try and help. Please contact your Nido team, they will carefully review each situation on a case by case basis.
No place or visa? Don’t Pay!
• Has your course changed to online learning for semester 1, 2, 3 or maybe even all 3?
• Has your course been cancelled?
• Have you not been able to get a visa?
• Or perhaps didn’t get into Uni?

Not to worry, you will not be liable for any charges against your licence fees.
To be eligible for this policy you need to inform us in writing by the 17th August 2020 latest.
We match your new course date to your contract start date
If your course is postponed from its official 20/21 start date, we will happily align the start date of your licence agreement with the new start date of your Uni course. All we need is written confirmation from yourself and an official notice from the University. Please note that this date is non-negotiable.