Question 1

What is the exact address of Merlin Heights Leicester?

Accepted Answer

The property is located at Bath Lane, Leicester, LE3 5AU. This prime riverside location puts you right next to the Highcross Shopping Centre and within walking distance of Leicester Railway Station, offering the perfect balance of city living and academic focus.

Question 2

What room types and floor plans are available at Merlin Heights Leicester?

Accepted Answer

Merlin Heights Leicester offers a wide range of floor plans to suit different budgets and privacy needs, ranging from En-suite rooms (where you share a kitchen and living area) to private Studio apartments. As mentioned in student reviews, the Gold En-suites and Gold Studios are particularly popular choices for their balance of space and comfort.

Question 3

How close is Merlin Heights to De Montfort University (DMU)?

Accepted Answer

Merlin Heights Leicester is just a 5-minute walk from the De Montfort University campus. For students attending the University of Leicester, it is approximately a 20-minute walk or a short bus ride away.

Question 4

How do I pay my rent, and are bills included in Merlin Heights Leicester?

Accepted Answer

Yes. At Merlin Heights accommodation, all utility bills (water, electricity, heating, and Wi-Fi) are included in the rent. For payment, There are two flexible options: you can Pay in Full upfront for peace of mind, or choose Student Finance Instalments to align with your loan schedule. To secure your room, a £100 reservation fee is required at the time of booking.

Question 5

What do students say about living at Merlin Heights?

Accepted Answer

Students rate Merlin Heights highly for its service and convenience. Recent reviews from residents like Wang and Xiong highlight the "excellent front desk service" and smooth check-in experience. They also said the location, noting it is "very close to the city center and supermarkets", making daily life incredibly convenient.

Question 6

Do I need a UK guarantor to book a room at Merlin Heights?

Accepted Answer

If you choose the instalment payment plan, a UK-based guarantor is required. If you do not have a UK guarantor, Merlin Heights partners with Your Guarantor, a professional service that can act on your behalf to help you access our flexible payment plans.

Question 7

When is the due date for rent payment?

Accepted Answer

Please enter the Student Portal interface of your apartment, click the panyment to view the interface, you can check the rent payment deadline, please pay the rent before the due date.

Question 8

How to pay rent?

Accepted Answer

Please enter the Student Portal interface of your apartment, click panyment to view the interface, you can check the rent payment deadline and pay the rent online with Visa/Master card, please pay the rent before the due date. Please note that the type of payment card must be one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron, please ensure that there is sufficient credit, fill in the account information accurately, and the bank opens and supports this payment behavior. Payment cards do not need to be present in person. 2. Bank remittance: Please contact the apartment to obtain the receiving account information under the guidance of the consultant, and then complete the corresponding payment in the bank. Please note your name and ID to facilitate the identification of the apartment, and the wire transfer will take several working days to arrive, so you need to arrange payment in advance. 3. Payment by phone: call the apartment and provide account information to complete the payment. 4. On-site payment: Students who have arrived at the local area before the rent payment deadline can choose to pay on the spot at the front desk of the apartment.

Question 9

How to pay the deposit? Will there be a refund?

Accepted Answer

The deposit will be open for payment 10 days before the start of the contract. Since the standards of each apartment building are different, the amount of the deposit and whether it needs to be paid will vary. Please log in to your payment interface to check whether you need to pay the deposit and the corresponding amount. When moving out of the apartment later, the apartment will determine the refund amount of the deposit based on the property status of the room.

Question 10

Is an installment purchase possible?

Accepted Answer

Apartments under Frseh are paid rent in four installments by default

Question 11

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided by the apartment case by case, there is no strict uniform standard. Please confirm your revised payment amount and payment deadline with the apartment separately after you successfully apply for the Flexible Booking Policy.

Question 12

When I make a reservation, is the deposit I paid a deposit? How to refund?

Accepted Answer

The deposit is a deposit and is not deductible from the rent. After the booking is completed, your deposit will be handed over to a third-party agency in the UK to keep the deposit. It will be refunded according to the degree of damage to the room facilities (severe damage) until the end of the lease period when you check-out Some or all of the deposit may be deducted, so you must report for repairs in time if any facilities in the room are damaged)

Question 13

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 14

Can I move in before paying the rent?

Accepted Answer

All rent due must be paid upon check-in.

Question 15

When can I move into the apartment?

Accepted Answer

A few weeks before you arrive at the dormitory, the management team of the dormitory will invite you to register for check-in time, and the apartment will send you an optional check-in timetable as soon as possible. You can also log in to the student portal of the apartment to complete the registration in the system.

Question 16

Can I check in early?

Accepted Answer

Students who need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the contract and paying extra rent

Question 17

Can I have pets?

Accepted Answer

No, pets of any size are not allowed.

Question 18

Do I need to pay property taxes?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying housing tax. Proof of housing tax exemption must be provided by the university, if you do not have this on check-in because you have not registered for a course, please ensure you have the university name and student ID number with you.

Question 19

How do I report for repairs?

Accepted Answer

Log in to your Student Portal, and then register for repairs, and the follow-up apartment team will respond as soon as possible. For details, please refer to the detailed information about maintenance in the Student Handbook provided by the apartment.

Question 20

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 21

Can I smoke indoors?

Accepted Answer

No, all apartments are non-smoking. If you need to smoke, please go to the smoking area set up in the apartment.

Question 22

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 23

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 24

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 25

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 26

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Merlin Heights, Leicester

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Merlin Heights FAQs

What is the exact address of Merlin Heights Leicester?

What room types and floor plans are available at Merlin Heights Leicester?

How close is Merlin Heights to De Montfort University (DMU)?

What is the exact address of Merlin Heights Leicester?

What room types and floor plans are available at Merlin Heights Leicester?

How close is Merlin Heights to De Montfort University (DMU)?

How do I pay my rent, and are bills included in Merlin Heights Leicester?

What do students say about living at Merlin Heights?

Do I need a UK guarantor to book a room at Merlin Heights?

When is the due date for rent payment?

How to pay rent?

How to pay the deposit? Will there be a refund?

Is an installment purchase possible?

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

When I make a reservation, is the deposit I paid a deposit? How to refund?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Can I move in before paying the rent?

When can I move into the apartment?

Can I check in early?

Can I have pets?

Do I need to pay property taxes?

How do I report for repairs?

When can I check in?

Can I smoke indoors?

How do I collect my access card?

Can someone else get the key card for me?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

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