Question 1

What room types are available at iQ Stephenson House?

Accepted Answer

iQ Stephenson House offers non-en-suite rooms in shared flats and private 1-bedroom apartments. Shared flats are suitable for students who enjoy communal living, while 1-bedroom apartments offer more privacy and independence.

Question 2

Are bills included at Stephenson House Newcastle?

Accepted Answer

Yes, bills are included at Stephenson House Newcastle, covering utilities, Wi-Fi and contents insurance, so students do not need to arrange separate payments for these essentials.

Question 3

Is iQ Stephenson House furnished?

Accepted Answer

Yes, rooms at iQ Stephenson House are furnished with essentials including a comfortable bed, storage space and a study area, making the accommodation ready for student living.

Question 4

Does Stephenson House iQ student accommodation have Wi-Fi?

Accepted Answer

Yes, Stephenson House iQ student accommodation Newcastle provides free Wi-Fi as part of its all-inclusive bills, allowing students to study and stay connected conveniently

Question 5

How far is iQ Stephenson House from Northumbria University?

Accepted Answer

iQ student accommodation Newcastle at Stephenson House is approximately an 11-minute walk from Northumbria University, making it convenient for students to commute on foot.

Question 6

What amenities are available at iQ Stephenson House?

Accepted Answer

iQ Stephenson House features a communal lounge, games room and dedicated study zone, as well as laundry facilities and parking. These spaces give students places to study, relax and socialise.

Question 7

Is Stephenson House iQ student accommodation safe?

Accepted Answer

Yes, Stephenson House iQ student accommodation Newcastle provides CCTV, 24/7 security and 24/7 staff presence to create a secure living environment for students.

Question 8

Do the apartments provide bedding?

Accepted Answer

Not available, please bring your own sheets, quilts, pillows, towels, etc. when you check in, or you can choose to buy them locally when you arrive, or participate in the corresponding activities of uhomes to get them

Question 9

Does the apartment provide cleaning service?

Accepted Answer

Your own room needs to be cleaned and kept clean. The apartment is responsible for the hygiene of common areas such as social spaces, reception, laundry etc.

Question 10

Can I have pets?

Accepted Answer

Sorry, iQ apartments do not allow any pets, please do not bring them in.

Question 11

Can I smoke in the apartment room?

Accepted Answer

No, all iQ apartments are non-smoking. However, smoking is allowed in designated areas outside. Do not smoke near the windows of other rooms, as the smell of smoke may waft into other rooms.

Question 12

What if I have a maintenance problem?

Accepted Answer

Maintenance registration can be done at any time by logging into the online maintenance portal in the apartment account. Or you can go to the apartment front desk for help.

Question 13

Do you allow friends to stay in the apartment?

Accepted Answer

You can occasionally invite friends to stay, but please respect roommates and let the apartment service team know. In addition, you are also responsible for the actions of the visitors you bring into iQ Apartments.

Question 14

Does the apartment have laundry facilities?

Accepted Answer

Yes, the vast majority of our apartments have laundry rooms that are serviced and sanitized by independent supplier Circuit Laundry.

Question 15

Is there a set closing time for the apartment at night?

Accepted Answer

There is no rule, it is up to you to decide when to return to the apartment. If returning late at night, please respect other people and keep your voice to a minimum.

Question 16

Is food provided in the apartment?

Accepted Answer

Our apartments do not have restaurants or canteens, but most offer vending machines where you can buy chocolates, chips, drinks, ice cream and other snacks.

Question 17

Is there internet in the apartment?

Accepted Answer

Yes, all our apartments have WiFi installed and can be used in all rooms at no extra cost. The service is provided by our network partner ASK4. In case of any problems with internet connection, their contact details can be found in the property brochure received upon check-in

Question 18

Term of payment in installments?

Accepted Answer

Your rent is paid in four installments throughout the year so that you can more easily afford rent.

Question 19

Can group reservations be made?

Accepted Answer

Can. If you want to book with friends, you can visit our booking portal and choose the rooms you want to book in the same apartment. Alternatively, you can contact our apartment management team, they are all happy to help you.

Question 20

How do I cancel my reservation

Accepted Answer

Reservations can be canceled until July 31 of the same year the resident moves in. Booking fees are non-refundable.

Question 21

How can I meet other people living in the apartment?

Accepted Answer

The apartment is equivalent to an international community built for students. The students staying here are studying in various universities and institutions. This diversity is a very meaningful experience for studying abroad.

Question 22

How to collect mail/express?

Accepted Answer

Mail will be delivered to the mailbox in the apartment. Larger mail or mail that requires a signature will be left at the reception. If the reception receives your email, you will be notified, please go to pick it up in time.

Question 23

If living in a shared apartment, can I choose a roommate?

Accepted Answer

When choosing a room, you can check the gender of other tenants who have booked the apartment, and if you have a roommate you want to share, your exclusive consultant will help you coordinate.

Question 24

What if I can&#x27;t pay my rent?

Accepted Answer

If you experience financial difficulties, please contact the apartment responsible for your stay as soon as possible.

Question 25

I only have a con offer, can I book an iQ apartment?

Accepted Answer

Yes, if you do not meet the grade requirements of the universities you have applied to, then your booking fee will be fully refunded. When applying for a refund, you need to provide a confirmation letter from the university to withdraw the offer - please provide it within 72 hours after receiving the official confirmation letter. Please note that this is the only case where the booking fee, or deposit (in Scotland only) is refundable.

Question 26

Can I store items during the holidays?

Accepted Answer

If you continue to live in the next year, you can discuss storage with the apartment.

Question 27

Can I choose a specific room in the apartment?

Accepted Answer

Of course, you can communicate with the consultant when booking and choose a room you like best.

Question 28

Can I bring a TV?

Accepted Answer

If you want to bring a TV, please check if there is a TV connection in your room, but do not bring a TV larger than 21 inches. It is not allowed to hang the TV on the wall, so please make sure your TV can be installed independently.

Question 29

Can I bring my bicycle?

Accepted Answer

Yes, most iQ apartments have secure bicycle storage which is free to use. But you need to register your bike with the management team of the apartment when you check in.

Question 30

Can I come with my own car?

Accepted Answer

Some of our apartments offer a limited number of parking spaces, some of which are disabled parking spaces. However, the apartment is very close to the school and various facilities, so there is no special need to drive. If you do need to arrange a parking space, please contact the management team of your apartment as soon as possible so that it can be reserved for you (as parking spaces are in high demand).

Question 31

Can I move out of the apartment early?

Accepted Answer

You can move out at any time, but the tenancy agreement with iQ is for a fixed term and you will still be required to pay the full rent until the contract expires. In special cases, the operation manager has the right to allow the guest to terminate the contract in advance.

Question 32

Can I check in earlier?

Accepted Answer

Yes, we can try our best to arrange early check-in for you in most cases. Please contact the iQ Apartments management team directly and they will be in charge of making arrangements for you.

Question 33

Can I change rooms?

Accepted Answer

After check-in, the room can be changed if the situation permits. However, switching rooms will incur additional costs. Make sure the room you want is available, and then apply to the manager of your apartment.

Question 34

Do I need to clean my room when I move out of the apartment?

Accepted Answer

Yes, please make sure the room is clean when you move out, otherwise there will be a cleaning fee.

Question 35

What are the fire safety measures at iQ Stephenson House?

Accepted Answer

The safety of students is always our top priority. iQ Student Accommodation takes a highly proactive approach to fire security, including:

Smoke or heat detectors are installed in every bedroom and kitchen.
Sprinklers, wet risers, and automatic smoke ventilation are equipped in some properties, depending on the building design.
Fire detection systems are installed throughout all buildings.
Fire alarms are connected to a central monitoring service, via Red Care, in the vast majority of buildings.
On-site staff underwent specialised training in fire safety, including responding to fire alarms and conducting regular building inspections.

The fire security systems at iQ Stephenson House are confirmed by independent fire engineers, regularly maintained and serviced in line with relevant British Standards, and inspected by both external qualified fire risk assessors and internal Health & Safety officers. All properties are verified to be safe and suitable for living.

iQ Stephenson House, Newcastle

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House Rules

iQ Stephenson House FAQs

What room types are available at iQ Stephenson House?

Are bills included at Stephenson House Newcastle?

Is iQ Stephenson House furnished?

What room types are available at iQ Stephenson House?

Are bills included at Stephenson House Newcastle?

Is iQ Stephenson House furnished?

Does Stephenson House iQ student accommodation have Wi-Fi?

How far is iQ Stephenson House from Northumbria University?

What amenities are available at iQ Stephenson House?

Is Stephenson House iQ student accommodation safe?

Do the apartments provide bedding?

Does the apartment provide cleaning service?

Can I have pets?

Can I smoke in the apartment room?

What if I have a maintenance problem?

Do you allow friends to stay in the apartment?

Does the apartment have laundry facilities?

Is there a set closing time for the apartment at night?

Is food provided in the apartment?

Is there internet in the apartment?

Term of payment in installments?

Can group reservations be made?

How do I cancel my reservation

How can I meet other people living in the apartment?

How to collect mail/express?

If living in a shared apartment, can I choose a roommate?

What if I can't pay my rent?

I only have a con offer, can I book an iQ apartment?

Can I store items during the holidays?

Can I choose a specific room in the apartment?

Can I bring a TV?

Can I bring my bicycle?

Can I come with my own car?

Can I move out of the apartment early?

Can I check in earlier?

Can I change rooms?

Do I need to clean my room when I move out of the apartment?

What are the fire safety measures at iQ Stephenson House?

iQ Stephenson House Reviews

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