Question 1

When is the due date for rent payment?

Accepted Answer

Regardless of whether it is an installment payment or a one-time payment, the deadline for the first payment for the room in 2024 is approximately August 2024. Please refer to the contract for the specific time and the supplier’s explanation shall prevail.

Question 2

How to pay rent?

Accepted Answer

To pay the rent, you need to log in to the apartment account for payment, and you can pay by swiping your card (supporting credit card or debit card)

Question 3

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Accepted Answer

Booking Fee is prepaid rent, used as a deposit. After you check in successfully, the Booking Fee will be deducted from your rent and will not be refunded.

Question 4

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Accepted Answer

Booking Fee is prepaid rent, used as a deposit. After you successfully check in, the Booking Fee will be deducted from your rent and will not be refunded.

Question 5

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 6

Should I pay as much as the apartment needs to pay?

Accepted Answer

Please decide how much to pay based on your payment method, but please make sure that the amount of your rent is consistent with the amount required by the apartment. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 7

Do I pay as much as the contract calls for?

Accepted Answer

It is important to make sure that your rent matches the amount the apartment requires. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 8

Is the apartment safe?

Accepted Answer

All iQ apartments are equipped with closed-circuit television monitoring systems and on-site security personnel are on call 24 hours a day. And each apartment building is equipped with smart access control. Tenants are not allowed to open the door for non-tenants of the apartment.

Question 9

Do the apartments provide bedding?

Accepted Answer

Not available, please bring your own sheets, quilts, pillows, towels, etc. when you check in, or you can choose to buy them locally when you arrive, or participate in the corresponding activities of uhomes to get them

Question 10

Does the apartment provide cleaning service?

Accepted Answer

Your own room needs to be cleaned and kept clean. The apartment is responsible for the hygiene of common areas such as social spaces, reception, laundry etc.

Question 11

Can I have pets?

Accepted Answer

Sorry, iQ apartments do not allow any pets, please do not bring them in.

Question 12

Can I smoke in the apartment room?

Accepted Answer

No, all iQ apartments are non-smoking. However, smoking is allowed in designated areas outside. Do not smoke near the windows of other rooms, as the smell of smoke may waft into other rooms.

Question 13

Can I book an apartment under the age of 18?

Accepted Answer

All students staying in student accommodation in England and Wales are also able to book if they are 18 years of age or over at the time of move-in. Consult your dedicated consultant for details.

Question 14

What if I have a maintenance problem?

Accepted Answer

Maintenance registration can be done at any time by logging into the online maintenance portal in the apartment account. Or you can go to the apartment front desk for help.

Question 15

What items are prohibited?

Accepted Answer

There is a list of prohibited items in your accommodation booklet. For fire safety reasons, prohibited items include candles, oil burners, gas appliances and heaters. Please refer to the full list attached below. If you have questions about whether other items can be brought in, please consult the apartment management team before moving in.

Question 16

Do you allow friends to stay in the apartment?

Accepted Answer

You can occasionally invite friends to stay, but please respect roommates and let the apartment service team know. In addition, you are also responsible for the actions of the visitors you bring into iQ Apartments.

Question 17

Does the apartment have laundry facilities?

Accepted Answer

Yes, the vast majority of our apartments have laundry rooms that are serviced and sanitized by independent supplier Circuit Laundry.

Question 18

Is there a set closing time for the apartment at night?

Accepted Answer

There is no rule, it is up to you to decide when to return to the apartment. If returning late at night, please respect other people and keep your voice to a minimum.

Question 19

Is food provided in the apartment?

Accepted Answer

Our apartments do not have restaurants or canteens, but most offer vending machines where you can buy chocolates, chips, drinks, ice cream and other snacks.

Question 20

Is there internet in the apartment?

Accepted Answer

Yes, all our apartments have WiFi installed and can be used in all rooms at no extra cost. The service is provided by our network partner ASK4. In case of any problems with internet connection, their contact details can be found in the property brochure received upon check-in

Question 21

Term of payment in installments?

Accepted Answer

Your rent is paid in four installments throughout the year so that you can more easily afford rent.

Question 22

Can group reservations be made?

Accepted Answer

Can. If you want to book with friends, you can visit our booking portal and choose the rooms you want to book in the same apartment. Alternatively, you can contact our apartment management team, they are all happy to help you.

Question 23

How do I cancel my reservation

Accepted Answer

Reservations can be canceled until July 31 of the same year the resident moves in. Booking fees are non-refundable.

Question 24

How can I meet other people living in the apartment?

Accepted Answer

The apartment is equivalent to an international community built for students. The students staying here are studying in various universities and institutions. This diversity is a very meaningful experience for studying abroad.

Question 25

How to collect mail/express?

Accepted Answer

Mail will be delivered to the mailbox in the apartment. Larger mail or mail that requires a signature will be left at the reception. If the reception receives your email, you will be notified, please go to pick it up in time.

Question 26

If living in a shared apartment, can I choose a roommate?

Accepted Answer

When choosing a room, you can check the gender of other tenants who have booked the apartment, and if you have a roommate you want to share, your exclusive consultant will help you coordinate.

Question 27

What if I can&#x27;t pay my rent?

Accepted Answer

If you experience financial difficulties, please contact the apartment responsible for your stay as soon as possible.

Question 28

I only have a con offer, can I book an iQ apartment?

Accepted Answer

Yes, if you do not meet the grade requirements of the universities you have applied to, then your booking fee will be fully refunded. When applying for a refund, you need to provide a confirmation letter from the university to withdraw the offer - please provide it within 72 hours after receiving the official confirmation letter. Please note that this is the only case where the booking fee, or deposit (in Scotland only) is refundable.

Question 29

Can I store items during the holidays?

Accepted Answer

If you continue to live in the next year, you can discuss storage with the apartment.

Question 30

Can I choose a specific room in the apartment?

Accepted Answer

Of course, you can communicate with the consultant when booking and choose a room you like best.

Question 31

Can I bring a TV?

Accepted Answer

If you want to bring a TV, please check if there is a TV connection in your room, but do not bring a TV larger than 21 inches. It is not allowed to hang the TV on the wall, so please make sure your TV can be installed independently.

Question 32

Can I bring my bicycle?

Accepted Answer

Yes, most iQ apartments have secure bicycle storage which is free to use. But you need to register your bike with the management team of the apartment when you check in.

Question 33

Can I come with my own car?

Accepted Answer

Some of our apartments offer a limited number of parking spaces, some of which are disabled parking spaces. However, the apartment is very close to the school and various facilities, so there is no special need to drive. If you do need to arrange a parking space, please contact the management team of your apartment as soon as possible so that it can be reserved for you (as parking spaces are in high demand).

Question 34

Can I move out of the apartment early?

Accepted Answer

You can move out at any time, but the tenancy agreement with iQ is for a fixed term and you will still be required to pay the full rent until the contract expires. In special cases, the operation manager has the right to allow the guest to terminate the contract in advance.

Question 35

Can I check in earlier?

Accepted Answer

Yes, we can try our best to arrange early check-in for you in most cases. Please contact the iQ Apartments management team directly and they will be in charge of making arrangements for you.

Question 36

Can I change rooms?

Accepted Answer

After check-in, the room can be changed if the situation permits. However, switching rooms will incur additional costs. Make sure the room you want is available, and then apply to the manager of your apartment.

Question 37

Do I need to clean my room when I move out of the apartment?

Accepted Answer

Yes, please make sure the room is clean when you move out, otherwise there will be a cleaning fee.

iQ Stephenson House, Newcastle

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Basic Info

Why Choose iQ Stephenson House?

What Does Setphenson House Offer?

What's Nearby Stephenson House Newcastle?

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How to Commute from Stephenson House Student Accommodation?

House Rules

iQ Stephenson House FAQs

When is the due date for rent payment?

How to pay rent?

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

When is the due date for rent payment?

How to pay rent?

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Should I pay as much as the apartment needs to pay?

Do I pay as much as the contract calls for?

Is the apartment safe?

Do the apartments provide bedding?

Does the apartment provide cleaning service?

Can I have pets?

Can I smoke in the apartment room?

Can I book an apartment under the age of 18?

What if I have a maintenance problem?

What items are prohibited?

Do you allow friends to stay in the apartment?

Does the apartment have laundry facilities?

Is there a set closing time for the apartment at night?

Is food provided in the apartment?

Is there internet in the apartment?

Term of payment in installments?

Can group reservations be made?

How do I cancel my reservation

How can I meet other people living in the apartment?

How to collect mail/express?

If living in a shared apartment, can I choose a roommate?

What if I can't pay my rent?

I only have a con offer, can I book an iQ apartment?

Can I store items during the holidays?

Can I choose a specific room in the apartment?

Can I bring a TV?

Can I bring my bicycle?

Can I come with my own car?

Can I move out of the apartment early?

Can I check in earlier?

Can I change rooms?

Do I need to clean my room when I move out of the apartment?

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