Question 1

How do I get instructions on electrical appliances in my apartment?

Accepted Answer

If students need any instructions or user guides, please contact the property manager of the apartment, they will help students, or any staff on site at the apartment will help students.

Question 2

How to pay rent?

Accepted Answer

Students can pay rent through the online portal - simply log into your account on the apartment website and click on the &#x27;Pay Rent&#x27; option. If students are unable to pay through the online portal, they can pay by bank transfer or in person by phone or card.

Question 3

How about internet and wifi?

Accepted Answer

The apartments are serviced through ASK4, free high speed internet access is available in all buildings, if you wish to use other services with ASK4 you can contact them directly for any additional charges.

Question 4

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the detailed rules of the corresponding activities provided by the apartment when the students make a reservation, and then please accept the corresponding detailed rules with the apartment.

Question 5

Can my friend come and see me?

Accepted Answer

The apartment welcomes students to invite guests to stay. Please inform the apartment staff if you are staying overnight. The apartment also recommends that if a classmate invites guests, please inform them before the guest arrives to be aware of the classmate&#x27;s roommate, and to ensure that the site regulations regarding noise in the room are followed. Also, remember that as apartment tenants, students are responsible for the actions of their guests.

Question 6

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Question 7

Do I need to pay land tax?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying land tax. You must provide proof to the apartment that you are a full-time student

Question 8

When can I move out?

Accepted Answer

You can move out anytime. However, keep in mind that your contract is a fixed-term rental agreement, so even if you move out before the lease expires, you will still be required to pay the rent in full.

Question 9

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 10

What do I need to bring to check in?

Accepted Answer

Please refer to your student handbook for a full list of items we recommend you bring, like bedding, down jackets, pillows, sheets, all to bring. Don&#x27;t panic if you can&#x27;t take some items with you - there are plenty of shops nearby to find what you need.

Question 11

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 12

What should I do if I need to report for repair?

Accepted Answer

1. You can log in to maintenance issues through the online portal by logging into your account on the website and clicking Maintenance Requests. 2. You can also report urgent problems to the reception desk by going to the reception desk or by calling the telephone number on the website page. A member of the apartment&#x27;s on-site maintenance team will work to resolve your issue quickly.

Question 13

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Question 14

Do you have property insurance?

Accepted Answer

The apartment provides everyone with cover4insurance.com insurance included in your fee. Personal property up to £7,000 and computer equipment up to £2,500. You can add coverage for other items/elements or values by contacting Cover4Insurance.com.

Portland Green Student Village, Newcastle

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Basic Info

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House Rules

Portland Green Student Village FAQs

How do I get instructions on electrical appliances in my apartment?

How to pay rent?

How about internet and wifi?

How do I get instructions on electrical appliances in my apartment?

How to pay rent?

How about internet and wifi?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Can my friend come and see me?

Can I check in early?

Do I need to pay land tax?

When can I move out?

How do I collect my access card?

What do I need to bring to check in?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

Do you have property insurance?

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Portland Green Student Village, Newcastle

Special Offers View more 

Basic Info

0 reviews

House Rules

Portland Green Student Village FAQs

How do I get instructions on electrical appliances in my apartment?

How to pay rent?

How about internet and wifi?

How do I get instructions on electrical appliances in my apartment?

How to pay rent?

How about internet and wifi?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Can my friend come and see me?

Can I check in early?

Do I need to pay land tax?

When can I move out?

How do I collect my access card?

What do I need to bring to check in?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

Do you have property insurance?

Recently Viewed

Special Offers

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