Question 1

Can I move into the room early?

Accepted Answer

It depends on the availability of the room you booked at Vita Student Station Street. You can contact a rental consultant to enquire about this or contact the management team directly by sending an email in English: CustomerEngagement@vitastudent.com

Question 2

Can I drive to the apartment to move in?

Accepted Answer

Vita Student Station Street is located in the city center, very close to the university, and public transportation is also convenient. At the same time, the apartment developers took into account the impact of cars on the environment when constructing the buildings. Therefore, given the location and transportation advantages of the apartments, none of the properties have parking lots. Additionally, in some residential areas of the apartments (such as Exeter), parking is prohibited within 1.5 kilometers of the dormitory area.

Question 3

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying property tax. You must provide Vita Student Station Street with proof of your full-time student status.

Question 4

What should I do to report a repair?

Accepted Answer

1. Report repairs using the apartment app.  
2. Report repairs at the apartment front desk.

Question 5

Can I smoke inside the Vita Student Station Street room?

Accepted Answer

For safety reasons, smoking is not allowed in Vita Student Station Street, and there are smoke detectors installed. If you need to smoke, please inquire at the front desk about the designated smoking area.

Question 6

Where can I do laundry?

Accepted Answer

All dormitories have a laundry room in the apartment building, equipped with washing machines and dryers. The cost for each wash is approximately £2.70, and the cost for each dry is around £1.20. You can use the apartment&#x27;s mobile app to check if your clothes are done and see when the machines are available! The laundry room is also open 24 hours a day.

Question 7

Can someone help me pick up the access card?

Accepted Answer

No, for safety reasons, you can only collect your key card in person.

Question 8

Who should I turn to if there&#x27;s a problem with the internet?

Accepted Answer

You can both contact the Vita Student Station Street staff and fill out a repair request form, or reach out to the apartment&#x27;s internet service provider, Ask4. The technical support phone number for Ask4 is (UK) 0114 303 3232. They have specially trained staff who can quickly resolve internet issues.

Question 9

What is the Advance License Fee Payment that I paid when making the reservation?

Accepted Answer

When booking an apartment at Station Street, a deposit of 2 weeks&#x27; rent is required, which will be deducted from the total amount of the rent. Payment can be made by credit card, debit card, or bank transfer.

Question 10

Can I smoke in the Station Street room?

Accepted Answer

No. According to the rental agreement, smoking is strictly prohibited inside Vita Student Station Street. Each apartment has designated smoking areas; please smoke there.

Question 11

How to pay rent for my Station Street accommodation?

Accepted Answer

Vita Student Station Street supports account login, allowing payments through the TransferMate platform in collaboration with the apartment, or via bank wire transfer.

1. To pay using the TransferMate platform, please log into your Station Street personal account, then select &#x27;Pay Now&#x27; on the Booking page to be redirected to the TransferMate payment interface. Fill in the relevant information and complete the payment. Please note that in this payment method, you pay the TransferMate platform, and once TransferMate receives the student&#x27;s payment, they will then pay VITA STUDENT. Therefore, the expected processing time for payments is about 3-5 working days. If there are public holidays in either China or the UK, this may be extended.

2. For bank wire transfer payments, VITA currently accepts bank transfers from either China or a UK bank account. The transfer time for UK bank transfers is generally about 1 week for updates, while transfers from China typically take about 1-2 weeks. Please note that VITA does not currently have a bank account in China, only a UK company account. Please use VITA&#x27;s official account for the wire transfer and strictly follow VITA&#x27;s provided information. Do not trust any information from third parties.

Question 12

Can I keep pets inside Vita Student Station Street?

Accepted Answer

No, pets are not allowed in Vita Student Station Street.

Question 13

What should I do if something in my room is broken or malfunctioning?

Accepted Answer

You can easily report repairs using the mobile app provided by Vita Student Station Street, allowing you to comfortably stay in your room! Just fill out the repair request form and you can also attach a picture. The property manager will respond as quickly as possible. Alternatively, you can go downstairs and talk to the customer service team at the front desk about the issue, and they will be happy to help.

Question 14

How do I obtain my access card of Station Street?

Accepted Answer

After completing the check-in process at the front desk, you can collect the key card from the Station Street&#x27;s front desk.

Question 15

Do I have to pay a deposit for Vita Student Station Street room?

Accepted Answer

Vita Student Station Street does not require a security deposit; instead, a two-week rent payment is needed as a reservation fee, which will be deducted from the total rent amount.

Question 16

Can couples live in Vita Student Station Street?

Accepted Answer

Vita Student Station Street welcomes couples, but the price will vary slightly. Currently, there is an additional 20% charge for double occupancy.

Question 17

What fees do I need to pay for living in Station Street?

Accepted Answer

All utilities, 250 Mbps broadband and wireless internet, and personal property insurance are included in the rent, along with breakfast from Monday to Friday as part of the weekly rent.

Question 18

What is a guarantor?

Accepted Answer

A guarantor refers to a person who is over 18 years old and can share the financial responsibility of renting an apartment with you. This person should be able to pay the rent if, for any reason, you are unable to do so. If you choose to pay the rent in two or four installments during the booking process, a guarantor is required. They must agree to be your guarantor and sign the rental documents. The apartment has the right to collect any unpaid rent from this guarantor, so it is essential to ensure that your guarantor understands their obligations.

Question 19

When is the deadline for paying rent?

Accepted Answer

Log in to the student portal of Vita Student Station Street and check your payment schedule on the booking page. Additionally, Station Street will provide a contract with annotations, and after the booking is successful, the apartment will send a copy of the contract to your email. Be sure to save it!

Question 20

When can I check in?

Accepted Answer

You can check in as soon as the contract starts. If you arrive at Station Street during non-working hours, it&#x27;s best to inform Station Street staff in advance so they can arrange your check-in.

Question 21

Will the staff who clean the free rooms at Vita enter without consent?

Accepted Answer

Before the cleaning, you will receive a notification email from Station Street apartment. If you&#x27;re particularly concerned about this, you can choose to cancel the cleaning service, but once you cancel, you won&#x27;t be able to restore it later.

Question 22

What should I do if I lose something during my stay?

Accepted Answer

Station Street front desk is open 24 hours and there are security personnel on duty. The common areas have surveillance cameras. If a student experiences any loss during their stay, they can contact the front desk for assistance in checking the footage. If necessary, the police can be called to resolve the issue.

Question 23

Is there a designated smoking area in Station Street building?

Accepted Answer

Each apartment of Station Street has a designated smoking area; please smoke there.

Question 24

Is Vita Station Street near the train station safe given the high foot traffic?

Accepted Answer

Station Street provides 24-hour access control and security to ensure the safety of the residents.

Question 25

Can I move into my room early since I have a language class?

Accepted Answer

Generally, Vita Student Station Street will prioritize students who have booked long-term rentals for short-term language class rentals. You can first book a long-term rental and then have your advisor help you check the specific availability for language class rentals.

Vita Student Station Street, Nottingham

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Basic Info

77 reviews

House Rules

Vita Student Station Street FAQs

Can I move into the room early?

Can I drive to the apartment to move in?

Do I need to pay property tax?

Can I move into the room early?

Can I drive to the apartment to move in?

Do I need to pay property tax?

What should I do to report a repair?

Can I smoke inside the Vita Student Station Street room?

Where can I do laundry?

Can someone help me pick up the access card?

Who should I turn to if there's a problem with the internet?

What is the Advance License Fee Payment that I paid when making the reservation?

Can I smoke in the Station Street room?

How to pay rent for my Station Street accommodation?

Can I keep pets inside Vita Student Station Street?

What should I do if something in my room is broken or malfunctioning?

How do I obtain my access card of Station Street?

Do I have to pay a deposit for Vita Student Station Street room?

Can couples live in Vita Student Station Street?

What fees do I need to pay for living in Station Street?

What is a guarantor?

When is the deadline for paying rent?

When can I check in?

Will the staff who clean the free rooms at Vita enter without consent?

What should I do if I lose something during my stay?

Is there a designated smoking area in Station Street building?

Is Vita Station Street near the train station safe given the high foot traffic?

Can I move into my room early since I have a language class?

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Vita Student Station Street, Nottingham

Special Offers View more 

Basic Info

77 reviews

House Rules

Vita Student Station Street FAQs

Can I move into the room early?

Can I drive to the apartment to move in?

Do I need to pay property tax?

Can I move into the room early?

Can I drive to the apartment to move in?

Do I need to pay property tax?

What should I do to report a repair?

Can I smoke inside the Vita Student Station Street room?

Where can I do laundry?

Can someone help me pick up the access card?

Who should I turn to if there's a problem with the internet?

What is the Advance License Fee Payment that I paid when making the reservation?

Can I smoke in the Station Street room?

How to pay rent for my Station Street accommodation?

Can I keep pets inside Vita Student Station Street?

What should I do if something in my room is broken or malfunctioning?

How do I obtain my access card of Station Street?

Do I have to pay a deposit for Vita Student Station Street room?

Can couples live in Vita Student Station Street?

What fees do I need to pay for living in Station Street?

What is a guarantor?

When is the deadline for paying rent?

When can I check in?

Will the staff who clean the free rooms at Vita enter without consent?

What should I do if I lose something during my stay?

Is there a designated smoking area in Station Street building?

Is Vita Station Street near the train station safe given the high foot traffic?

Can I move into my room early since I have a language class?

Recently Viewed

Special Offers

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