Q1: How do I make payments using uhomes or my online banking?

Our platform currently supports payments using Alipay and WeChat Pay. Simply choose the payment platform you would like to use when prompted. Your bank card must be set up for online payments in order to be used on uhomes. Bank policy is different all over the world, if you are unsure about whether or not you can use your card to make this kind of payment, we recommend you speak directly to your bank first. Some cards have a payment limit, uhomes recommends having money on your uhomes account to make sure you don’t miss out on the property you want.

Q2: Can I use Citcon to pay my rent or buy property?

Currently, the platform supports citcon payment through the cooperation of WeChat and Alipay. At present, the payment method only supports the rental service in the United States; the information on the part of the purchase only provides information display and does not involve payment;

Q3: How do I know if my payment was successful or not?

The system will tell you if the payment was successful or not. If it does not do so, check your Alipay or WeChat Pay to see if the amount has been deducted. If a problem with your card or loss of connection causes the transaction to fail, please go to your Personal Centre – My Bookings and try again.

Q4: After booking, how quickly should I make the payment?

Uhomes will guarantee your booking for 72 hours after booking, payment should be made within this time frame. After 72 hours you will need to rebook and pay.

Q5: Why is my booking status unchanged even after I have paid?

A successful online payment may take a few moments to reach the account. If your booking status does not update, please contact customer service to resolve the issue.