Question 1

What is the difference between booking UNINN Merlin Point through uhomes and booking through o

Accepted Answer

1. You can get considerate and professional consulting services. 2. You can book the exclusive listings of uhomes (subject to the inventory when you make a reservation). Rent reduction discount, rent deduction discount, uhomes exclusive cashback discount, uhomes exclusive assistance discount (telephone card, IELTS quality class, bedding set, rice cooker), additional service discounts, invitation and gift event discounts, combo discounts, please see details Consultant 4. We provide a lower price guarantee. If you book on other apartment platforms and find the same apartment with a lower price, you can book through our platform, and we will provide you with the same low price simultaneously (see details Lower Price Guarantee).

Question 2

Can I have guests to stay?

Accepted Answer

Due to COVID-19 we are not allowing guest at all. In normal circumstances, wewould allow guests to stay overnight for up to two consecutive nights but they will need to sign in with the management team at reception and cannot have their own key/fob. Any guests must be with you at all times and cannot be left alone in your room – this is due to only you as the resident being fully aware of our health and safety processes and policies. We will notifying our residents of any changes.

Question 3

Can I have guests stay?

Accepted Answer

Due to the pandemic, we do not allow visitors. Under normal circumstances we will allow guests to stay overnight for a maximum of two consecutive nights, but they will need to speak to the management team at reception and will not be able to pick up a key.

Question 4

What do I need to bring?

Accepted Answer

All our apartments come complete with high-quality furnishings that provide ample storage and comfort. You can contact our booking consultant for a full inventory list before you move in. You will need to bring your own beddings and kitchen utensils as these are not provided. You can also purchase the kits from our partner Unikit Out (https://www.unikitout.com/?partner=Uninn) with our exclusive discount code.

Question 5

What do I need to bring?

Accepted Answer

All of our apartments are furnished with high quality furniture, providing ample storage space and comfort. You can contact our reservations consultants for a full checklist prior to your stay. You will need to bring your own bedding and kitchen utensils as these are not provided.

Question 6

Can I store my luggage in the room during summer holiday?

Accepted Answer

If you have renewed with us for the new academic year, we can store your luggage for your free of charge during the summer holiday. Contact our booking consultant for more details.

Question 7

Can I store my luggage in the room during the summer vacation?

Accepted Answer

If you renew your subscription with us for a new academic year, we can store your luggage for free during the summer.

Question 8

Am I allowed to keep pets in my room?

Accepted Answer

Unfortunately, we are not allowed to have pets in our accommodation.

Question 9

Can I keep pets in the room?

Accepted Answer

Can&#x27;t

Question 10

Is there any social space?

Accepted Answer

Yes, UNINN student accommodation has fantastic social space for students to socialise. There are usually on-site events held for tenants to meet more people, to understand the culture from all over the world and to be connected with UNINN staff.

Unfortunately, due to the Covid-19 we have suspended hosting face-to-face social events this year. You are still welcome to use our social spaces, such as Karaoke room, cinema room, communal study area, etc., but just make sure all the government guidelines are followed.

*Note: However, whether part of or all the communal areas and facilities can remain open may depend on current governmental instructions. We will keep consistent with the government&#x27;s instructions. The final decision lies with UNINN accommodation management team.

Question 11

Is there a social space?

Accepted Answer

UNINN halls of residence have excellent social spaces for students to socialize and there are often events on site to allow tenants to meet more people. But now due to the pandemic, we have suspended in-person social events this year. You are still welcome to use our social spaces such as karaoke rooms, cinema rooms, communal study areas etc, but just make sure you follow all government guidelines.

Question 12

Does UNINN student accommodation provide cleaning service?

Accepted Answer

Regular cleaning services are provided in all communal areas including cluster kitchens. Residents are responsible for the cleaning of their own bedrooms. Please also be considerate to your flatmates and clean after yourselves in the communal kitchen if you’re staying in an ensuite bedroom.

If you would like to book in additional deep cleans in your room, please speak to a member of the management team who can discuss the options with you and book in an additional clean at a time to suit you.

Normally you will be responsible for taking your own rubbish to the bin. However if you’re in self-isolation, please report to the management team and we will arrange the rubbish collection from your door.

Question 13

Does UNINN student dormitory provide cleaning service?

Accepted Answer

Your own room needs to be cleaned and kept clean. We are responsible for the hygiene of communal areas such as social spaces, reception, laundry etc.

Question 14

What happens if there is a problem with my room?

Accepted Answer

There are several ways of reporting maintenance issues;

UNINN APP: Log a ticket, add a picture if you wish and the onsite Facilities Manager will respond as soon as possible.

Email: You can send an email to the site email address which will be on the welcome letter.

Telephone: You can call the site number which will be on your welcome letter

In person: You can go the reception or site office and talk to a member of staff.

Question 15

What if my room facilities are damaged?

Accepted Answer

There are several ways to report maintenance issues. UNINN APP: Add a picture and the apartment will reply as soon as possible. Email: You can send an email to the website&#x27;s email address, which will be in the welcome letter. Telephone: You can call the site number on the welcome letter. In person: You can go to the reception or the field office and speak to a member of staff.

Question 16

Can I smoke in the room?

Accepted Answer

No. As per your tenancy agreement and the UK legislation, it is not permitted to smoke inside

any building. There are designated smoking areas at each of the developments which you are

welcome to use.

Question 17

Can I smoke in the room?

Accepted Answer

Can&#x27;t

Question 18

Is the room furnished?

Accepted Answer

All our apartments come complete with high-quality furnishings that provide ample storage and comfort.

Question 19

Are the rooms furnished?

Accepted Answer

All of our apartments are furnished with high quality furniture, providing ample storage space and comfort.

Question 20

Can I move in early than the check-in date shown on the website?

Accepted Answer

Yes, we can be quite flexible in terms of move-in date. Some rooms might be ok for early check-in subject to availability but you need to double check with our booking consultant for confirmation. We might also be able to allocate you another room temporarily if the specific room you booked is not available for early-move in. Please note, once you&#x27;ve signed up your tenancy agreement, an administration fee could be applicable if you decide to change the check-in/check-out date.

Question 21

Can I check in earlier than the check-in date shown on the website?

Accepted Answer

Yes, we can be very flexible with regards to check-in dates. Some rooms may be available for early check-in, subject to availability, but you will need to reconfirm with our reservations consultants for confirmation. If early check-in is not possible for a particular room you reserved, we may also be able to temporarily assign you another room. Please note that once you have signed the tenancy agreement, you may be required to pay an administration fee to move in if you decide to change.

Question 22

Do you have laundry facilities?

Accepted Answer

All our residences have an on-site laundry room with washing and drying machines. It costs on an ad-hoc basis and around ?4 per wash and dry, except for 8-bed clusters in The Foundry where we provide free washing machines in the communal kitchens.

Question 23

Do you have laundry facilities?

Accepted Answer

All of our properties have laundry rooms with washing machines and dryers. Each wash and dry costs around £4.

Question 24

What are the conditions for living in UNINN student apartments?

Accepted Answer

As long as you are a student who is over 18 years old and registered in a British higher education institution, you can book and live in UNINN student apartments. When you book a room, you need to provide the relevant student ID card. For example, University Offer, CAS (Confirmation of Acceptance for Studies), student ID card, valid student visa, etc.

Question 25

Who can book a room in the UNINN student halls of residence?

Accepted Answer

Any student over the age of 18 who is studying at an educational institution can live in UNINN. When booking a room, you may be asked to provide proof of your student status (e.g. letter of acceptance from university, CAS, confirmation of enrollment, student card, valid student visa, etc.)

Question 26

What is UNINN Student Housing&#x27;s response to the coronavirus?

Accepted Answer

Placement of signage throughout the apartment to urge residents to observe social distancing Inside the apartment, all staff and residents will be required to wear face masks Changed our work patterns to minimize the possibility of virus transmission Enhanced cleaning and disinfection of all common areas All on-site working teams are trained on the new crown virus to introduce a new social model under the epidemic environment for residents, and to provide more considerate humanistic care. Provide more targeted check-in introductions to ensure that every resident has a clear understanding of the new crown virus itself and related regulations. Provide additional supports and services to residents who require mandatory entry quarantine.

Question 27

How do I pay?

Accepted Answer

You can use master or visa credit card to pay, offline bank transfer, etc.

Question 28

How can I pay?

Accepted Answer

You can use Western Union (Western Union) and Alipay (Alipay) by logging into your online account, or you can transfer money to our corporate bank account offline (the account information is in your rental contract). For details, you can also consult our customer service.

Question 29

Can I choose where I want to live?

Accepted Answer

Can. As long as there are vacancies, your request will be satisfied to the greatest extent. Please contact our reservations consultants before making a reservation.

Question 30

Can I choose which room type I live in and which area or floor it is located in?

Accepted Answer

OK. As long as there are rooms available, we will do our best to accommodate your request. Please contact our customer service before booking.

Question 31

Can I choose who to live with?

Accepted Answer

If you would like to stay with a friend, please let our reservations consultant know before booking.

Question 32

Can I choose the roommate I live with?

Accepted Answer

OK. We will do our best to accommodate your similar needs as long as there are rooms available. If you want to live with your friends, please contact our customer service before booking.

Question 33

What else do I need to pay besides rent?

Accepted Answer

The reservation fee is 100 pounds, which is deducted from the rent. There is also a deposit of £350 which will be paid together with the rent, there is TDS. The apartment includes bills (water, electricity, etc.), but the washing machine needs to be paid separately.

Question 34

Are there any other payments I need to make besides the rent?

Accepted Answer

The £100 reservation fee you pay when you book will be transferred as part of your future rent. In addition, you need to pay a deposit of 350 pounds together with the rent, which will be registered by us in the corresponding account of TDS (Tenancy Deposit Scheme), a deposit protection scheme agency designated by the British government (generally Tenancy Agreement only) This is to protect your room from damage during the tenancy. When your contract ends, the deposit will be fully refunded as long as there is no serious stain or damage to the room caused by you, and there is no outstanding rent arrears. Your rent includes: all property bills (gas, water, electricity), fast Wi-Fi, and your personal belongings insurance. Cleaning of common areas is also included in your rent. When using the laundry facilities in the apartment, you need to pay extra (except The Foundry 8-person Classic ensuite and Premium Ensuite room types with their own washing machines)

Question 35

When do I need to pay the reservation fee, security deposit and rent?

Accepted Answer

Reservation fee: The reservation fee is paid directly at the time of application. Rent: Normally for September intakes, the total rent or first installment is due on August 15th. Note: Installment payments are only allowed for students who can provide guarantor information.

Question 36

When do reservation fee, deposit and rent need to be paid?

Accepted Answer

Reservation fee: If you book online through the official website, your reservation fee will also be required to pay when you submit the application; if you choose to apply offline by submitting the application form, you need to make the reservation within 48 hours Pay, otherwise we reserve the right to cancel your reserved room. Rent: Generally speaking, for contracts starting in September, the latest payment date for full rent or down payment in installments is August 15th of the contract year. If this deadline has passed when you book, then payment needs to be done as soon as possible. The payment dates for all amounts will be shown in your rental agreement. *Please note: installment payments are only accepted if the applicant can provide a qualified guarantor. The sponsor must be resident in the UK, or be from a qualified UK sponsorship service. You can choose to pay in two or three installments depending on your needs. When applying for installment payment, you need to provide the following documents for our review: signed guarantor information form, guarantor identification information (ID), proof of residential address and proof of income. Please consult our customer service for details.

Question 37

Can two people stay in the same room?

Accepted Answer

Most of our accommodation can accommodate two people at a time, as long as both residents are 18+ university students, but rooms are limited and usually on a first-come, first-served basis for specific room types. Double occupancy normally costs an additional GBP 15 per week.

Question 38

Can couples (double occupancy) book the same room?

Accepted Answer

Most of our apartments support double occupancy, as long as both tenants are 18 years of age or over, registered students of UK higher education institutions. However, the room type of this type of room is relatively specific, and the total number of rooms is usually limited, usually on a first-come-first-served basis. Generally speaking, if you choose double occupancy, the weekly rent will be increased by £15 on the original basis.

Question 39

How long is the lease?

Accepted Answer

Lease agreements are 43/44, 47 and 51 weeks, with certain accommodation and room types available for short term rentals longer than six weeks.

Question 40

How long can I choose the lease term?

Accepted Answer

UNINN standard rental periods are 43/44, 47 and 51 weeks. Some student apartments support flexible lease terms, check-in time and provide short-term rental services (6 weeks or more are required). For the specific rental period, check-in time and price, you can consult customer service to obtain specific information through live chat, email or telephone.

Question 41

What if I can&#x27;t pay on time?

Accepted Answer

Given the signed rental agreement, if you fail to pay on time without notifying us, we reserve the right to cancel the booking or resort to a third party debt collection agency. Rent arrears may also incur interest charges.

Question 42

What happens if I pay late?

Accepted Answer

We are willing to communicate and cooperate with you to find the most suitable payment mode for you. Appropriate adjustments to the payment plan are acceptable based on your reasonable requirements. If necessary, please contact booking@uninn.com for further support and assistance. When you have signed the rental contract but fail to pay the fee on time, and do not inform us before the deadline for rent payment, we will reserve the right to cancel your reservation or resort to a third-party debt collection company to recover the arrears. In addition, you may need to pay additional interest on arrears due to rent arrears.

Question 43

Is my booking fee fully refundable? / Will I be charged if I cancel before the agreement starts?

Accepted Answer

Once the reservation fee has been paid, it is non-refundable unless a qualified replacement tenant is found. If you have already signed a tenancy agreement, you will still pay the full rent unless a qualified replacement tenant is found. There is also an administration fee of GBP 50.

Question 44

How to book a room in UNINN student apartment?

Accepted Answer

Book your exclusive room in just a few easy steps! The whole process can be completed in less than 10 minutes, and there are four steps as follows. In short, after opening the official website interface, you need to first select the area (city) where the apartment you are going to live in is located, and then select the corresponding apartment and the room type you want to choose. The specific steps are as follows: Find the room type you want to book in the room type list of the corresponding apartment, fill out the online application form in detail, read it carefully and agree to the relevant terms and conditions, pay the reservation fee, and immediately lock in your exclusive room!

Question 45

Can I move out during the agreement?

Accepted Answer

Can. However, you are still responsible for paying the rent until another student is found as a replacement tenant. You and your replacement tenant must notify the apartment, and management will be completed accordingly, for a management fee.

Question 46

How much do I need to pay as a booking fee?

Accepted Answer

For just £100 we can take your desired room off the market and temporarily lock it up for you. A non-refundable booking fee of £100 once paid will automatically become part of your future rentals. Priority deduction from your full or installment down payment. This will also appear in the "Payment Plan" section of your rental agreement.

Question 47

Can I sublet my room?

Accepted Answer

No, it is against your tenancy agreement to sublet your room without our written permission. If you have found a suitable replacement tenant, please contact your Captive Adviser to ensure all contract work is in place, a £50 management fee may apply.

Question 48

Is the booking fee refundable? / Will I be charged for canceling a booking before the rental period

Accepted Answer

Once the booking fee is paid, it is non-refundable unless the resident finds a qualified replacement tenant to take over the original contract. Once the contract is signed, you will have to pay the rent in full, unless you find a qualified replacement tenant to take over the original contract. In this case, you will be charged £50 as a subletting fee. If you are unable to study at a university in the city where your apartment is located due to a university refusal letter or a failed visa application, you may be allowed to no longer fulfill your rental agreement. However, the booking fee remains non-refundable. Relevant official supporting documents must be provided to us within 7 days of your becoming aware of the above: A written refusal letter from the university or college you are going to study or a screenshot of your UCAS interface, which must clearly demonstrate that you have failed to meet the entry requirements for your course . Or a CAS document/UCAS change interface from another university in another city, the document must clearly demonstrate that you have been accepted by another university in another city.

Question 49

UNINN Booking Cancellation Policy

Accepted Answer

Usually: No room assigned yet (first year students only) If a student is unable to attend school in the intended city due to visa or university admission denials prior to the start of the tenancy, we would be happy to discuss other possible options with you, This includes temporarily relocating to another of our apartments or rescheduling your stay. He/she can also be released from the agreement. In this case, the student gets back the rent already paid, but the booking fee is non-refundable. Students must provide the following documentation within 7 days of the date of results release: • A written refusal letter from the Home Office • A written refusal letter from the chosen University/College or UCAS, or a screenshot of the UCAS identity confirming the result that did not meet the requirements. New coronavirus cancellation policy: 1) Delay due to the closure of the visa center: If the student cannot obtain a visa and arrive in the UK on time due to the closure of the visa center, the student must contact UNINN within 7 days of knowing that such a situation may cause an extension of the entry date, and we will Other suitable options may also be discussed. 2) University Delayed Enrollment/Course Start: In case of the above situation, students need to submit proof of the new start date of your course to us within 7 days of learning of the course extension, and we will consider appropriately extending the start date of the lease to match the new start date of your course The start date matches. We can also discuss other suitable options. 3) Travel ban: If the country of the student&#x27;s nationality or the United Kingdom has issued a travel ban, which prevents the student from traveling as planned: Students affected by the ban need to contact UNINN 7 days before the start date of the lease. We can also discuss other suitable options. 4) Early move out: If a student wants to move out before the end of the tenancy period, he/she will still be responsible for the full rent unless a suitable replacement tenant is found. We will do our best to help, but it remains the student&#x27;s responsibility to find a replacement tenant. Students also need to pay an administration fee of £50.

Question 50

Can I move out of the room during the contract period?

Accepted Answer

This is possible. However, please note that you are still obliged to pay the rent until you find a qualified tenant to pay the rent for you. You and your lessee must inform us in advance and assist us to complete the corresponding documents and administrative work. Similarly, we will also charge a handling fee.

Question 51

Can I sublet my room myself?

Accepted Answer

Can&#x27;t. Subletting a room without our written consent is a breach of your rental agreement. If you no longer intend to continue to perform the contract and you have found a lessee who meets the requirements, please be sure to contact our staff. We need to ensure the legality of the lease, so relevant documents must be prepared in advance. Any room subletting, as the subletter, you need to bear the subletting fee of £50.

Question 52

How to pay the deposit? Will there be a refund?

Accepted Answer

The deposit is paid to the apartment when you book the room. When you check out later, the apartment will determine the amount of the deposit refund based on your property status.

Question 53

When can I move in?

Accepted Answer

You can move in on or after the start date of the contract. The apartment will inform you about the check-in information and the corresponding time when the check-in time is approaching.

Question 54

Check out?

Accepted Answer

You need to move out of the room by 16:00 on the Tenancy End Date of the contract at the latest. Any items left in the room will be considered abandoned by the apartment and a cleaning fee will be charged.

Question 55

Can I park my car at the apartment?

Accepted Answer

Yes, the apartment comes with a parking lot.

Question 56

Can I keep pets in the room?

Accepted Answer

No, no pets of any kind are allowed in the apartment.

Merlin Point, Coventry

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Basic Info

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House Rules

Merlin Point FAQs

What is the difference between booking UNINN Merlin Point through uhomes and booking through o

Can I have guests to stay?

Can I have guests stay?

What is the difference between booking UNINN Merlin Point through uhomes and booking through o

Can I have guests to stay?

Can I have guests stay?

What do I need to bring?

What do I need to bring?

Can I store my luggage in the room during summer holiday?

Can I store my luggage in the room during the summer vacation?

Am I allowed to keep pets in my room?

Can I keep pets in the room?

Is there any social space?

Is there a social space?

Does UNINN student accommodation provide cleaning service?

Does UNINN student dormitory provide cleaning service?

What happens if there is a problem with my room?

What if my room facilities are damaged?

Can I smoke in the room?

Can I smoke in the room?

Is the room furnished?

Are the rooms furnished?

Can I move in early than the check-in date shown on the website?

Can I check in earlier than the check-in date shown on the website?

Do you have laundry facilities?

Do you have laundry facilities?

What are the conditions for living in UNINN student apartments?

Who can book a room in the UNINN student halls of residence?

What is UNINN Student Housing's response to the coronavirus?

How do I pay?

How can I pay?

Can I choose where I want to live?

Can I choose which room type I live in and which area or floor it is located in?

Can I choose who to live with?

Can I choose the roommate I live with?

What else do I need to pay besides rent?

Are there any other payments I need to make besides the rent?

When do I need to pay the reservation fee, security deposit and rent?

When do reservation fee, deposit and rent need to be paid?

Can two people stay in the same room?

Can couples (double occupancy) book the same room?

How long is the lease?

How long can I choose the lease term?

What if I can't pay on time?

What happens if I pay late?

Is my booking fee fully refundable? / Will I be charged if I cancel before the agreement starts?

How to book a room in UNINN student apartment?

Can I move out during the agreement?

How much do I need to pay as a booking fee?

Can I sublet my room?

Is the booking fee refundable? / Will I be charged for canceling a booking before the rental period

UNINN Booking Cancellation Policy

Can I move out of the room during the contract period?

Can I sublet my room myself?

How to pay the deposit? Will there be a refund?

When can I move in?

Check out?

Can I park my car at the apartment?

Can I keep pets in the room?

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