疫情退订政策：
No Visa No Pay: if a student’s visa application is rejected or if the UK university application is rejected, the student needs to send the rejection letter to Unite, within 7 days of receiving it, and before the tenancy start date. The letter must include a date and the student’s name. On production of this the student will be released from their tenancy. The T&Cs for these policies can be found on Unite Students website.
· Visa processing delay: If a student cannot get a visa on time to come to the UK and wishes to cancel their booking with Unite, but is unable to provide a proof that the visa cannot be issued: the student must contact Unite Students, or the agency who helped process the booking. Unite Students will support the students on a case by case basis.
·University / School intake delayed: if the start date of a course has been postponed to a later date, the student can provide evidence showing the new start date, then Unite will delay the tenancy start date to suit the new start date of the course. The student will only be liable for the rent from this new start date.
·Travel Ban: if there is a travel ban either in the student’s country of origin, or in the UK, preventing students from traveling as planned: students affected by the ban can contact Unite Students or the agency who helped with the booking. Unite Students will delay the tenancy start date until the end of the travel ban. The student will only be liable for the rent from this new start date.
退订政策：
How to cancel your booking
Unless you have already collected the keys to the accommodation, you may cancel your booking by writing or sending an e-mail to us at cancellations@unitestudents.com, at any time during the 7 days after we send you an e-mail confirming your booking is complete (the “7 Day Cooling-Off Period”). If you do that, we will make no charge and will return your any deposit or any payment of advance rent to you.
Provided the 7 Day Cooling-Off-Period has expired, you will have to pay all amounts due under your Tenancy Agreement unless a replacement Tenant is found for your Room or you enter into a new Tenancy. If a replacement Tenant is found for your Room before your start date, we will release you from your Tenancy Agreement on the date seven days after the new Tenant’s Tenancy Agreement is signed. If a replacement Tenant is found for your Room after your start date, we will release you from your Tenancy Agreement from the start date of the replacement Tenant's new Tenancy Agreement. If you have occupied the Room prior to this, you will be charged £50.00 to cover our costs of preparing the Room for the replacement Tenant.
No Place No Pay – applicable to 1st year students only. If you are a prospective first year undergraduate student and your offer of a place at your preferred University/Higher Education Institution is withdrawn by the University/Higher Education Institution as a result of you not achieving their required entry grades, you may be eligible to be released from this agreement. You may also be eligible to be released from this agreement if you are a prospective first year undergraduate student and you choose to go to a different University because you have exceeded your expected grades. To apply to be released from this agreement in the circumstances referred to above, you will need to supply us with a copy of:
a written rejection letter from your chosen university/college or UCAS or a screen shot of your UCAS status which confirms that the required results were not achieved; or
a copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 7 calendar days from the date your results are published. Please email the documentation to cancellations@unitestudents.com. On receipt of the required documentation it will be verified and, provided we are satisfied, we will cancel your agreement and refund any deposit or advance rent paid in full.
Flexible check in(灵活起租日期，适用于大学延期开学)
For customers who have booked a room for the 2020/21 academic year we are offering a flexible check in date for customers whose university delays the start of their term, subject to these terms and conditions.
This offer applies to all customers who have already completed a Tenancy Agreement for a room with Unite Students or Liberty Living and all customers who complete a Tenancy Agreement with Unite Students or Liberty Living on or before 31st August 2020.
To be eligible to benefit from this promotion the original Tenancy Agreement must be for a minimum tenancy length of 34 weeks, with a tenancy check in date on or before 31st October 2020. This promotion excludes all short stays and/or semester stays.
In order to benefit from this promotion a customer’s university or higher education institute (HEI) must delay the start of the Academic Year. In the event that they do so we will be willing to defer the check in date of that Tenancy Agreement and credit the customer’s account for the unused weeks of the tenancy, up until the earlier of (1) a period of one week before the new Academic Year start date, (2) the 31st October 2020, subject always to the terms set out in this promotion.
We will continue to monitor university and HEI term start dates and may review or amend this offer accordingly.
If an HEI delays the start of the Academic Year and a customer wishes to delay their check in date under this promotion they will need to contact us by email at promotions@unitestudents.com on or before 23rd August 2020.
Having received contact from a customer we will make a web-form available for the customer to complete on or before 31st August 2020 to inform us of their request for a new check in date in line with the above. We will then cross check this information against their Tenancy Agreement and HEI Academic Year dates before applying the promotion.
Customers who book accommodation directly through a university are advised to contact their university accommodation office and will not be eligible for this promotion unless they have a completed Tenancy Agreement directly with Unite Students or Liberty Living.
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