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Student Accommodation

Properties: Student Accommodation

Target user: Students only

Operator: Student Accommodation Provider/Property Management Company

Amenity: Fully Features

Security: CCTV, Security Team and Access Control Card

iQ Marsden House Leeds

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Exterior

Exterior

Facilities

Facilities

Facilities

Facilities

Facilities

Facilities

Facilities

Facilities

Facilities

En-suite - Bronze En Suite Plus

En-suite - Bronze En Suite Plus

En-suite - Bronze En Suite Plus

En-suite - Bronze En Suite Plus

En-suite - Bronze En Suite Plus

En-suite - Bronze En Suite Plus

En-suite - Silver En Suite Plus

En-suite - Silver En Suite Plus

En-suite - Silver En Suite Plus

En-suite - Silver En Suite Plus

En-suite - Silver En Suite Plus

En-suite - Silver En Suite Plus

En-suite - Bronze En Suite

En-suite - Bronze En Suite

En-suite - Bronze En Suite

En-suite - Bronze En Suite

En-suite - Bronze En Suite

En-suite - Bronze En Suite

En-suite - Silver En Suite

En-suite - Silver En Suite

En-suite - Silver En Suite

En-suite - Silver En Suite

En-suite - Silver En Suite

En-suite - Silver En Suite

Studio - Silver Studio

Studio - Silver Studio

Studio - Silver Studio

Studio - Silver Studio

Studio - Silver Studio

Studio - Silver Studio

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Virtual Tour

VR

Virtual Tour

VR

Virtual Tour

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En-suite - Bronze En Suite Plus

VR

En-suite - Silver En Suite Plus

VR

En-suite - Bronze En Suite

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En-suite - Silver En Suite

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Studio - Silver Studio

VR

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Video(4) Live Broadcast(8) Image(60) VR(8)
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Pictures are illustrative only, room types and furnishings may vary

Property ID: S00353301
Can I cancel my booking?

To cancel within 7 days of payment of your Booking Fee, your Booking Fee will be returned to you. Notify us of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys. No further evidence is required beyond notifying us, and your Booking Fee will be returned to you. Notify us of your intention to cancel prior to 1 August or 28 days before your Tenancy Start Date if your Tenancy Start Date is in any month other than September but more than 7 days after the payment of your Booking Fee (if you have paid a Booking Fee). No further evidence is required beyond notifying us. Your Booking Fee (if you have paid a Booking Fee) will be retained as a cancellation fee.

Where No Visa No Pay or No Place No Pay, students are entitled to a free cancellation and a full refund

View details

From £177/week

Instant Book

Book without waiting for the consultant to respond. But the room still can be cancelled if you don't pay the deposit in time.

Room details

View the specific room details of the apartment type, this may support you in making a choice.

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Advance rent £150

4.3 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

(6 reviews)

No Service Fee Near bus station Parcels collect Gym Bills included 24 hours security

120 schools nearby

Change School

To University of Leeds 0.87 km

17 min 8 min 17 min 7 min

House information

Utilities Included

Heating

Water

Electricity

View details

Payment Of Rent

Visa/Master

View details

Other Fees

Advance rent: £150

View details

Address

1-3 Burley Road, Leeds, England LS3 1JZ View on Map

Apartment Info

Total 368 beds· Built in 2007· 12 Floors

Property Details

[Apartment Overview]
Marsden House offers modern student accommodation with good social facilities in Leeds city centre, close to the city's universities.

There are plenty of options for your student accommodation at Marsden House, located to the west of Leeds city centre. The property has a range of en suite rooms and studios to choose from, as well as social and study areas including a gym, cinema, courtyard and a large lounge.

Marsden House is well located for the University of Leeds, Leeds Beckett University and Leeds Arts University, all of which are within a 20-minute walk. Many of the city's bars, restaurants and live entertainment venues are also a short walk away. Regular social events are held at the property too, so you can easily get to know your fellow residents.

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Price Trend

Data source: uhomes historical data (For reference)

iQ Marsden House All room typesHouse detail

Rates and room status are updated at any time, subject to the final confirmation of the apartment.

Price Change Tips

Due to the large application number, the room price may change in time. The room price will be adjusted at any time based on the number of remaining rooms. If the number of rooms is limited, the room price may increase at any time. Details are subject to the contract.

Click to filter by Room Type

All (5)

En-suite (4)

Studio (1)

Filter bathroom and kitchen types

Private kitchen (1)

Shared kitchen (4)

Private bathroom (5)

iQ Marsden House En-suite

En-suite

"En suite" room type generally refers to a room with independent bathroom. Kitchen and living room facilities need to be shared with roommates. One person lives in one bed.

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Bronze En Suite

7

Bronze En Suite

Instant Book

Book without waiting for the consultant to respond. But the room still can be cancelled if you don't pay the deposit in time.

VR Viewing

1 Bedroom

1 Bathroom

Overall 13㎡

4-6 person(s)

Optional lease term: 51week(s), 44week(s)

Private bathroom

Shared kitchen

Small Double 48"x75"

Fixed Lease 51week(s)

Price Trend

Move in: 2023-09-09

Move out: 2024-08-31

From £177/week

Fixed Lease 44week(s)

Price Trend

Move in: 2023-09-09

Move out: 2024-07-13

From £191/week

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Bronze En Suite Plus

7

Bronze En Suite Plus

Instant Book

Book without waiting for the consultant to respond. But the room still can be cancelled if you don't pay the deposit in time.

VR Viewing

1 Bedroom

1 Bathroom

Overall 13㎡

4-6 person(s)

Optional lease term: 51week(s)

Private bathroom

Shared kitchen

Small Double 48"x75"

Fixed Lease 51week(s)

Price Trend

Move in: 2023-09-09

Move out: 2024-08-31

From £184/week

View fully booked lease terms

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Silver En Suite

7

Silver En Suite
VR Viewing

1 Bedroom

1 Bathroom

Overall 16㎡

4-5 person(s)

Private bathroom

Shared kitchen

Fixed Lease 51week(s)

Move in: 2023-09-09

Move out: 2024-08-31

From £196/week

Fixed Lease 44week(s)

Move in: 2023-09-09

Move out: 2024-07-13

From £211/week

Add to Compare

Silver En Suite Plus

7

Silver En Suite Plus
VR Viewing

1 Bedroom

1 Bathroom

Overall 16㎡

4-6 person(s)

Private bathroom

Shared kitchen

Fixed Lease 51week(s)

Move in: 2023-09-09

Move out: 2024-08-31

From £203/week

iQ Marsden House Studio

Studio

"Studio" refers to the suite, usually independent bathroom + independent kitchen, which is similar to the domestic Bay. There is no separate door between the bedroom and the kitchen.

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Silver Studio

7

Silver Studio
VR Viewing

Package rental

Free dual occupancy

Private bathroom

Private kitchen

double 54"x75"

Fixed Lease 51week(s)

Price Trend

Move in: 2023-09-09

Move out: 2024-08-31

From £242/week

Community Amenities

Property Services (4)

CCTV ()

Wifi ()

24 hours security (24h)

Reception ()

Fitness&Recreation (3)

Cinema room ()

Swimming pool ()

Gym ()

Shared Community (2)

Laundry Room ()

Study Room ()

Outdoor Features (1)

Courtyard ()

Map

1-3 Burley Road, Leeds, England LS3 1JZ

+

-

School

Bus

Restaurants

Supermarkets

Times are calculated as the crow flies, actual times may take longer

iQ Marsden House Reviews

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

6 reviews

Amazing facilities Amazing area Great customer service Super-fast internet

4.3 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent
The following reviews are translated into English by GoogleTranslate

Best

Newest

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

Biwen

2023-05-23 22:06

5 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent
Move in 2019-09 Bronze En Suite

Amazing area

Great customer service

好几年前留学的时候就用这个平台租的公寓公寓挺不错的

Helpful

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uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

Yuqing

2023-05-09 23:12

5 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent
Move in 2021-09 Bronze En Suite

Amazing facilities

Super-fast internet

Amazing area

Great customer service

公寓整体环境比较好,周围交通便利,步行2分钟到超市

Helpful

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iQ Marsden House reply2023-05-16 21:52

你好。感谢您给予我们如此高的评价,我们很高兴听到您对与我们一起生活的这种感觉

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uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

Yingdi

2022-08-18 17:21

5 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent
Move in 2021-09 Bronze En Suite

Amazing facilities

Amazing area

Great customer service

房子套内面积蛮大的!

Helpful

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iQ Marsden House reply2022-08-25 17:43

你好。感谢您抽出宝贵的时间留下这篇精彩的评论,我们很感激,也很高兴听到您喜欢和我们一起住在 iQ Marsden House。

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uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

Chunyu

2021-10-05 09:42

5 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent
Move in 2021-09 Bronze En Suite

Amazing facilities

特别特别特别特别特别好

Helpful

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iQ Marsden House reply2021-10-15 18:41

你好。感谢您留下如此可爱的评论,这些评论很高兴听到。我们很高兴您喜欢和我们一起生活

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uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

Shuye

2022-06-29 14:01

4 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent
Move in 2021-09 Bronze En Suite

Good facilities

还可以 夏天经常跳闸 离市区有点远

Helpful

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iQ Marsden House reply2022-07-15 17:46

你好。感谢您留下如此高的评价。我们很感激。

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uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent

Zirui

2022-08-29 15:34

2 points

uhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rentuhomes.com | Student Accommodation,Flats,Houses,Apartments for Rent
Move in 2021-09 Bronze En Suite

Poor facilities

Average area

Slow response rate

Marsden Club,夜夜笙歌,吵得要死,有人凌晨乱敲门,公寓也不管。距离市中心还远

1 people found this review helpful

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iQ Marsden House reply2022-09-12 22:28

您好,感谢您的评分。很抱歉您在 iQ Marsden House 住宿时有这样的感觉。我们将传递此反馈,以便我们帮助改善居民生活。如果您想讨论有关您的经历的任何其他内容,请随时给我们发送电子邮件。

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Fee Details

Utilities Included

Heating ()

Water ()

Electricity ()

Tips: Reference only, read your contract carefully to see what is included

Payment Of Rent

Mode of payment:Visa/Master

Tips:The above information is for reference only. Please refer to the agreement or contract.

Other Fees

Advance rent: £150

The Advance Rent is treated as payment towards your payment of rent and will be credited to your rent.

Pay time:Pay on booking

Pay method:Visa/Master

Notice:The Advance Rent is treated as payment towards your payment of rent and will be credited to your rent.

Tips: please refer to the agreement or contract for specific relevant expenses

Booking notice

Rules & Regulations

Accept undergraduate

No Smoking

Pets Policy

No Pet

Refund Policy

Can I cancel my booking?

Refund Guarantees Time Limit

To cancel within 7 days of payment of your Booking Fee, your Booking Fee will be returned to you. Notify us of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys. No further evidence is required beyond notifying us, and your Booking Fee will be returned to you. Notify us of your intention to cancel prior to 1 August or 28 days before your Tenancy Start Date if your Tenancy Start Date is in any month other than September but more than 7 days after the payment of your Booking Fee (if you have paid a Booking Fee). No further evidence is required beyond notifying us. Your Booking Fee (if you have paid a Booking Fee) will be retained as a cancellation fee.

No Visa No Pay

Failure to obtain a UK Visa If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made so long as you provide the following information: • Written confirmation from you that you wish to cancel your reservation; and • Supporting official evidence to show that the Visa was declined. This supporting evidence should be supplied to iQ Student Accommodation within 72 hours of you receiving official confirmation. In these circumstances, any Booking Fee and any rent paid will be returned to you within 4 weeks.

No Place No Pay

Failure to get in to your first university of choice Should you fail to gain the required qualifications and are not accepted into the University you stated as your first choice, or you choose to go to a different University because you have exceeded your expected grades, you may cancel your Tenancy Agreement and we will refund any Booking Fee and any rent payments made so long as you provide the following information within the timescales mentioned below: • Written confirmation from you that you wish to cancel your reservation due to having failed to obtain the required grades for your first choice University or you have exceeded your grades; and • Supporting written evidence from the University or UCAS rejecting your entry/acceptance of your new university. This information must be provided to us within 72 hours of your exam results being published to be eligible for a Booking Fee refund (if you have paid a Booking Fee). In these circumstances, any Booking Fee and rent payments will be returned in full within four weeks. If you fail to provide the information within 72 hours of your exam results being published, any Booking Fee will be retained as a cancellation fee. Please note, if you are attending another University in a city where iQ Student Accommodation has a property, our team will be happy to support you in finding suitable accommodation. In this case, any Booking Fee and any rent payments made may be transferred over to your new booking.

Full Cancellation Policy

Cancellation policy
Cancellation by us prior to you collecting your key
iQ Student Accommodation reserves the right to cancel your booking on notice if:
• you notify us after the Deadline that you have decided not to enter into the Tenancy Agreement;
• we take all reasonable steps to enter into the Tenancy Agreement before the Deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time;
• you provide us with relevant false or misleading information;
• we are prohibited from entering to the Tenancy Agreement with you because of the Immigration Act 2014 (persons disqualified by immigration status). In the case we cancel your booking for this reason, you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation, irrespective of whether you have signed it;
• we have determined following undertaking Screening Searches that you appear on Sanctions Lists and/or Law Enforcement Databases;
• you fail to cooperate with any Screening Search Additional Information Request(s);
• you have not paid any amounts that have fallen due (including but not limited to, your first rental instalment, any previous year’s rent or damage charges); and/or
• you have committed any breach of the Tenancy Agreement or any previous tenancy agreement with us.
We may also terminate your Tenancy Agreement for any of the reasons set out above, as set out in more detail in clause 2.4 of the Tenancy Agreement itself.
If you enter into the Tenancy Agreement, and you then fail to collect your key within 2 weeks of your Tenancy Start Date, iQ Student Accommodation reserves the right to: (a) cancel your booking and terminate the Tenancy Agreement and (b) re-let your room. In these circumstances any rent paid by you (including any Booking Fee allocated to the first payment of rent) will not be refunded to cover any losses incurred by us for empty unlet rooms. This provision takes precedence over any provisions in the Tenancy Agreement.
If your booking is cancelled in such circumstances, any Booking Fee you have paid will be retained by IQ.
Cancellation by you – prior to collecting your key
If you have not entered into the Tenancy Agreement, the Deadline has passed and you wish to cancel your booking, then any Booking Fee you have paid will be retained by IQ.
If you have entered into the Tenancy Agreement and you wish to cancel your booking, you will remain liable for the contractual obligations set out in the Tenancy Agreement and you may not cancel the booking unless you can provide proof that you fit any of the following criteria and have not yet collected your key, and provide the evidence required within the timescales as detailed below:
• you notify us of your intention to cancel your booking prior to 1 August or, if your Tenancy Start Date (as defined in your Tenancy Agreement) is in any month other than September, 28 days before your Tenancy Start Date.
• you notify us of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys.
• Your UK Visa application has been denied.
• You have not obtained the required qualifications to get into your first University of choice
• You are deferring your university entry.
Where proof is provided in accordance with these terms and conditions and to our reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.
All cancellation notifications must be made via the 'cancel my booking' button found in your iQ Account using the iQ app or the online resident portal or by emailing Hello@iqstudentaccommodation.com
Where the reason for cancellation is not one of the five matters listed above (e.g. you have changed your mind, booked a different accommodation, voluntarily withdrawing your university entry etc.), you will remain liable for the full contractual rent, unless and until a replacement tenant is found for your accommodation. You are responsible for finding an eligible replacement tenant, although site staff will assist where possible.
If you wish to cancel the booking and a replacement tenant is found, subject to our agreement, you will be released from the contractual obligations set out in the Tenancy Agreement. Once the new replacement tenant has signed their Tenancy Agreement and paid any rent due, any overpaid rent money will be refunded to you, less an amount equal to your Booking Fee (if you have paid a Booking Fee) as a cancellation fee. Please note that all tenancies commence on a Saturday; therefore the relevant site team will confirm your official release date from your contractual obligations under the Tenancy Agreement.
Evidence required where there is a cancellation by you
Notify us of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys.
No further evidence is required beyond notifying us, and your Booking Fee will be returned to you.
Notify us of your intention to cancel prior to 1 August or 28 days before your Tenancy Start Date if your Tenancy Start Date is in any month other than September but more than 7 days after the payment of your Booking Fee (if you have paid a Booking Fee).
No further evidence is required beyond notifying us. Your Booking Fee (if you have paid a Booking Fee) will be retained as a cancellation fee.
Failure to get in to your first university of choice
Should you fail to gain the required qualifications and are not accepted into the University you stated as your first choice, or you choose to go to a different University because you have exceeded your expected grades, you may cancel your Tenancy Agreement and we will refund any Booking Fee and any rent payments made so long as you provide the following information within the timescales mentioned below:
• Written confirmation from you that you wish to cancel your reservation due to having failed to obtain the required grades for your first choice University or you have exceeded your grades; and
• Supporting written evidence from the University or UCAS rejecting your entry/acceptance of your new university.
This information must be provided to us within 72 hours of your exam results being published to be eligible for a Booking Fee refund (if you have paid a Booking Fee). In these circumstances, any Booking Fee and rent payments will be returned in full within four weeks. If you fail to provide the information within 72 hours of your exam results being published, any Booking Fee will be retained as a cancellation fee.
Please note, if you are attending another University in a city where iQ Student Accommodation has a property, our team will be happy to support you in finding suitable accommodation. In this case, any Booking Fee and any rent payments made may be transferred over to your new booking.
Failure to obtain a UK Visa
If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made so long as you provide the following information:
• Written confirmation from you that you wish to cancel your reservation; and
• Supporting official evidence to show that the Visa was declined.
This supporting evidence should be supplied to iQ Student Accommodation within 72 hours of you receiving official confirmation. In these circumstances, any Booking Fee and any rent paid will be returned to you within 4 weeks.
Deferment of University entry
If you choose to defer your university entry to the next academic year before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made as long as you provide the following information:
• Written confirmation from you that you wish to cancel your reservation due to deferring your university entry to the next academic year; and
• Supporting written evidence from the University or UCAS to confirm deferral
In these circumstances, any Booking Fee will be retained as a cancellation fee.
Cancellation by you after date of key collection or commencement of Tenancy Start Date – Tenancy Takeover
Once you have collected your key or the Tenancy Start Date has passed, the only way to release yourself from the Tenancy Agreement is to find a replacement tenant who will take on the full contractual obligations under the Tenancy Agreement. If you wish to end your tenancy early and have found a replacement tenant, we will, acting reasonably, consider terminating your tenancy and entering into a replacement tenancy with a new occupier (a "Tenancy Takeover”). We will only consider Tenancy Takeovers in the period starting one month after your Tenancy Start Date and two months before your Tenancy End Date ("Permitted Period”).
If we approve a Tenancy Takeover during the Permitted Period, you will pay any rent arrears before we release you from your Tenancy Agreement. Such release shall be effective from the start date of the replacement Tenant's new Tenancy Agreement.
Once the new replacement tenant has signed their Tenancy Agreement and paid any rent due, any overpaid rent money will be refunded to you within 28 days of the replacement Tenants new Tenancy Agreement, less an amount equal to your Booking Fee (if you have paid a Booking Fee) as a cancellation fee. If you have occupied the Room prior to this, the cost to prepare the Room for the replacement Tenant will also be charged, and deducted from any refund due (please note that all tenancies commence on a Saturday).
Governing Law
These terms and conditions (including any claims or disputes relating thereto) shall be governed by and construed in accordance with the laws of Scotland. The Parties irrevocably submit to the exclusive jurisdiction of the Scottish courts over any claim, dispute or other matter arising under or in connection with these terms.
Or
Governing Law
These terms and conditions (including any claims or disputes relating thereto) shall be governed by and construed in accordance with the laws of England and Wales. The Parties irrevocably submit to the exclusive jurisdiction of the English courts over any claim, dispute or other matter arising under or in connection with these terms.

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iQ Marsden House FAQs

When is the due date for rent payment?

Regardless of whether it is an installment payment or a one-time payment, the deadline for the first payment for the room in 2021 is August 1, 2021.

How to pay rent?

To pay the rent, you need to log in to the apartment account for payment, and you can pay by swiping your card (supporting credit card or debit card)

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Booking Fee is prepaid rent, used as a deposit. After you check in successfully, the Booking Fee will be deducted from your rent and will not be refunded.

When I make a reservation, is the Booking Fee paid a deposit? How to refund?

Booking Fee is prepaid rent, used as a deposit. After you successfully check in, the Booking Fee will be deducted from your rent and will not be refunded.

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Should I pay as much as the apartment needs to pay?

Please decide how much to pay based on your payment method, but please make sure that the amount of your rent is consistent with the amount required by the apartment. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Do I pay as much as the contract calls for?

It is important to make sure that your rent matches the amount the apartment requires. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Is the apartment safe?

All iQ apartments are equipped with closed-circuit television monitoring systems and on-site security personnel are on call 24 hours a day. And each apartment building is equipped with smart access control. Tenants are not allowed to open the door for non-tenants of the apartment.

Do the apartments provide bedding?

Not available, please bring your own sheets, quilts, pillows, towels, etc. when you check in, or you can choose to buy them locally when you arrive, or participate in the corresponding activities of uhomes to get them

Does the apartment provide cleaning service?

Your own room needs to be cleaned and kept clean. The apartment is responsible for the hygiene of common areas such as social spaces, reception, laundry etc.

Can I have pets?

Sorry, iQ apartments do not allow any pets, please do not bring them in.

Can I smoke in the apartment room?

No, all iQ apartments are non-smoking. However, smoking is allowed in designated areas outside. Do not smoke near the windows of other rooms, as the smell of smoke may waft into other rooms.

Can I book an apartment under the age of 18?

All students staying in student accommodation in England and Wales are also able to book if they are 18 years of age or over at the time of move-in. Consult your dedicated consultant for details.

What if I have a maintenance problem?

Maintenance registration can be done at any time by logging into the online maintenance portal in the apartment account. Or you can go to the apartment front desk for help.

What items are prohibited?

There is a list of prohibited items in your accommodation booklet. For fire safety reasons, prohibited items include candles, oil burners, gas appliances and heaters. Please refer to the full list attached below. If you have questions about whether other items can be brought in, please consult the apartment management team before moving in.

Do you allow friends to stay in the apartment?

You can occasionally invite friends to stay, but please respect roommates and let the apartment service team know. In addition, you are also responsible for the actions of the visitors you bring into iQ Apartments.

Does the apartment have laundry facilities?

Yes, the vast majority of our apartments have laundry rooms that are serviced and sanitized by independent supplier Circuit Laundry.

Is there a set closing time for the apartment at night?

There is no rule, it is up to you to decide when to return to the apartment. If returning late at night, please respect other people and keep your voice to a minimum.

Is food provided in the apartment?

Our apartments do not have restaurants or canteens, but most offer vending machines where you can buy chocolates, chips, drinks, ice cream and other snacks.

Is there internet in the apartment?

Yes, all our apartments have WiFi installed and can be used in all rooms at no extra cost. The service is provided by our network partner ASK4. In case of any problems with internet connection, their contact details can be found in the property brochure received upon check-in

Term of payment in installments?

Your rent is paid in four installments throughout the year so that you can more easily afford rent.

Can group reservations be made?

Can. If you want to book with friends, you can visit our booking portal and choose the rooms you want to book in the same apartment. Alternatively, you can contact our apartment management team, they are all happy to help you.

How do I cancel my reservation

Reservations can be canceled until July 31 of the same year the resident moves in. Booking fees are non-refundable.

How can I meet other people living in the apartment?

The apartment is equivalent to an international community built for students. The students staying here are studying in various universities and institutions. This diversity is a very meaningful experience for studying abroad.

How to collect mail/express?

Mail will be delivered to the mailbox in the apartment. Larger mail or mail that requires a signature will be left at the reception. If the reception receives your email, you will be notified, please go to pick it up in time.

If living in a shared apartment, can I choose a roommate?

When choosing a room, you can check the gender of other tenants who have booked the apartment, and if you have a roommate you want to share, your exclusive consultant will help you coordinate.

What if I can't pay my rent?

If you experience financial difficulties, please contact the apartment responsible for your stay as soon as possible.

I only have a con offer, can I book an iQ apartment?

Yes, if you do not meet the grade requirements of the universities you have applied to, then your booking fee will be fully refunded. When applying for a refund, you need to provide a confirmation letter from the university to withdraw the offer - please provide it within 72 hours after receiving the official confirmation letter. Please note that this is the only case where the booking fee, or deposit (in Scotland only) is refundable.

Can I store items during the holidays?

If you continue to live in the next year, you can discuss storage with the apartment.

Can I choose a specific room in the apartment?

Of course, you can communicate with the consultant when booking and choose a room you like best.

Can I bring a TV?

If you want to bring a TV, please check if there is a TV connection in your room, but do not bring a TV larger than 21 inches. It is not allowed to hang the TV on the wall, so please make sure your TV can be installed independently.

Can I bring my bicycle?

Yes, most iQ apartments have secure bicycle storage which is free to use. But you need to register your bike with the management team of the apartment when you check in.

Can I come with my own car?

Some of our apartments offer a limited number of parking spaces, some of which are disabled parking spaces. However, the apartment is very close to the school and various facilities, so there is no special need to drive. If you do need to arrange a parking space, please contact the management team of your apartment as soon as possible so that it can be reserved for you (as parking spaces are in high demand).

Can I move out of the apartment early?

You can move out at any time, but the tenancy agreement with iQ is for a fixed term and you will still be required to pay the full rent until the contract expires. In special cases, the operation manager has the right to allow the guest to terminate the contract in advance.

Can I check in earlier?

Yes, we can try our best to arrange early check-in for you in most cases. Please contact the iQ Apartments management team directly and they will be in charge of making arrangements for you.

Can I change rooms?

After check-in, the room can be changed if the situation permits. However, switching rooms will incur additional costs. Make sure the room you want is available, and then apply to the manager of your apartment.

Do I need to clean my room when I move out of the apartment?

Yes, please make sure the room is clean when you move out, otherwise there will be a cleaning fee.

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