Question 1

Can my partner and I book a room together since we are both students?

Accepted Answer

Some apartment types are available for double occupancy with an additional charge of 25%.

Question 2

How to check out?

Accepted Answer

You must vacate the room by 11 AM on the Tenancy End Date specified in the contract. Any items left in the room will be considered abandoned by the apartment, and a cleaning fee will be charged.

Question 3

How to pay the deposit? Will it be refunded?

Accepted Answer

The deposit is paid to the apartment when you book the room and will be deducted from the rent. It is non-refundable.

Question 4

How to pay rent?

Accepted Answer

The apartment supports two payment methods: account card binding for automatic deduction and bank wire transfer.

1. **Account Card Binding for Automatic Deduction**  
On the payment due date, the apartment will automatically deduct the rent from your bound guarantee card according to the payment schedule. Please ensure that there are sufficient funds in your card on the day of payment, and that your issuing bank supports this transaction.

2. **Bank Wire Transfer**  
If your guarantee card cannot be used for rent payment, please make a bank transfer in advance. Before payment, communicate with your chosen bank to determine what materials you need for the wire transfer and ensure you have the necessary documents. Additionally, ask the bank to assist with calculating any transfer fees to ensure the full rent amount is received. Please strictly use the bank information provided by the apartment for payment (if you have not received the apartment&#x27;s bank account details and plan to use a wire transfer, please email the apartment in advance to obtain the official payment information) and include the appropriate reference message. Be cautious and do not trust any third-party provided bank accounts. Finally, ensure the full rent amount is received, and send the remittance receipt to the apartment for accounting purposes.

Question 5

Due to the delay, I have communicated with the apartment about the Flexible Booking Policy. When sho

Accepted Answer

Since the Flexible Booking Policy is assessed and decided by the apartment on a case-by-case basis, there is no strict uniform standard. Please confirm your revised payment amount and payment deadline with the apartment separately after your application for the Flexible Booking Policy is successfully submitted.

Question 6

When can I move in?

Accepted Answer

You can move in on or after the lease start date. The apartment will notify you of the check-in details and corresponding times as your move-in date approaches.

Question 7

Can I have pets in the room?

Accepted Answer

No, pets are not allowed in student apartments.

Question 8

Can I park in the apartment?

Accepted Answer

No, the apartment doesn&#x27;t come with a parking lot.

Question 9

The online system is asking me to "pay now." What does this mean?

Accepted Answer

Don&#x27;t worry. By clicking "Pay Now," you are only submitting your details to the secure payment gateway of the card processor. Payment will only be made on the specified date, and the full amount will not be charged on the scheduled day.

Question 10

What is the booking process like?

Accepted Answer

First, you need to select your favorite room and fill in your consultant&#x27;s ID on the uhones.com app to place an order. After that, your consultant will submit an application to the apartment. Once the apartment issues the contract, you will need to pay the deposit, and then confirm the contract and link a guarantee card for future rent payments.

Question 11

What is the difference between booking through uh.com and other methods?

Accepted Answer

1) You can receive attentive and professional consulting services; 2) You can book exclusive listings on uhones.com (subject to availability at the time of your booking); 3) You can access the best combination discounts online, including but not limited to rent reduction offers, rent credit offers, exclusive cashback offers from uhones.com, exclusive support offers from uhones.com, additional service discounts, and invitation rewards. For detailed combination offers, please consult with your advisor; 4) We provide a price guarantee, so if you find a lower price for the same apartment on another platform after booking with us, you can book through our platform and we will match that lower price (please refer to the price guarantee terms for details).

Question 12

Can I have visitors?

Accepted Answer

Unless otherwise stated, bedrooms are only suitable for single occupancy. Management may allow occasional overnight visitors at their discretion, provided it does not disturb or inconvenience other tenants. You will be fully responsible for the behavior and actions of your visitors.

Question 13

What is the Key collection pass for check-in?

Accepted Answer

Please log into your apartment account. When it is close to your move-in date, you can click on Key Collection Pass to download and print it. Then, just bring that document with you when checking in. Please note that this feature will be available only after you complete the Begin induction.

Question 14

What should I do if I want to terminate the agreement and move out?

Accepted Answer

If you wish to terminate the lease, you must notify the consultant or the apartment in writing, and you must fill out the apartment&#x27;s transfer form. You will continue to be responsible for the rent until a new tenant is found or the lease term ends, whichever comes first. We cannot guarantee finding other tenants, as this clearly becomes increasingly difficult as the academic year progresses. Please note that you will also be responsible for all management fees resulting from the reassignment of the contract. Please refer to the apartment&#x27;s sublease terms.

Question 15

How can I meet other students in my apartment?

Accepted Answer

You may want to find people to live with or get to know other students in the apartment building. You can seek help on the apartment&#x27;s Facebook page.

Question 16

When is the deadline to pay the rent?

Accepted Answer

The payment deadline for the regular course contract booked within 51 weeks of 2025 is around July 2025. For the exact date, please refer to the contract, as explained by the apartment provider.

Question 17

What materials are required for booking?

Accepted Answer

To make a reservation, you need to provide your basic information, passport, and university offer. If you still have your passport and offer, you can communicate with the consultant and provide the materials later.

Question 18

Is this apartment noisy?

Accepted Answer

The apartment is located near the University of Liverpool&#x27;s South Campus. It is not next to a busy road, making it relatively quiet.

Question 19

Can the rent be paid in installments?

Accepted Answer

Sure, you can consult your advisor or check the property details page on uhones.com under the cost section for specific installment options. No local guarantor in the UK is required.

Question 20

Can I cancel the room directly after making a reservation if I no longer want it?

Accepted Answer

Please consult your advisor for the specific apartment cancellation policy, or check the "Can I cancel my order?" section on the uhhomes.com property detail page. If you have not moved in yet, you can request a cancellation in writing or via email to the apartment within the cooling-off period. If you are beyond the cooling-off period (or if there is no cooling-off period), you need to meet the requirements of the NPNP or NVNP policy to apply for a cancellation. If neither applies, you can look for a tenant to officially sublet the room.

Question 21

Can I smoke in the room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and there are smoke detectors in place. If you need to smoke, please ask the front desk for the designated smoking area.

Question 22

What is included in the maintenance scope?

Accepted Answer

If it&#x27;s natural wear and tear, such as issues with room appliances or needing to replace light bulbs, you can contact the apartment for warranty support. However, if it&#x27;s due to human damage, like flooding the room, you&#x27;ll need to handle the repairs yourself.

Downing The Electra, Liverpool

Special Offers

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Basic Info

15 reviews

House Rules

Downing The Electra FAQs

Can my partner and I book a room together since we are both students?

How to check out?

How to pay the deposit? Will it be refunded?

Can my partner and I book a room together since we are both students?

How to check out?

How to pay the deposit? Will it be refunded?

How to pay rent?

Due to the delay, I have communicated with the apartment about the Flexible Booking Policy. When sho

When can I move in?

Can I have pets in the room?

Can I park in the apartment?

The online system is asking me to "pay now." What does this mean?

What is the booking process like?

What is the difference between booking through uh.com and other methods?

Can I have visitors?

What is the Key collection pass for check-in?

What should I do if I want to terminate the agreement and move out?

How can I meet other students in my apartment?

When is the deadline to pay the rent?

What materials are required for booking?

Is this apartment noisy?

Can the rent be paid in installments?

Can I cancel the room directly after making a reservation if I no longer want it?

Can I smoke in the room?

What is included in the maintenance scope?

Recently Viewed

Downing The Electra, Liverpool

Special Offers View more 

Basic Info

15 reviews

House Rules

Downing The Electra FAQs

Can my partner and I book a room together since we are both students?

How to check out?

How to pay the deposit? Will it be refunded?

Can my partner and I book a room together since we are both students?

How to check out?

How to pay the deposit? Will it be refunded?

How to pay rent?

Due to the delay, I have communicated with the apartment about the Flexible Booking Policy. When sho

When can I move in?

Can I have pets in the room?

Can I park in the apartment?

The online system is asking me to "pay now." What does this mean?

What is the booking process like?

What is the difference between booking through uh.com and other methods?

Can I have visitors?

What is the Key collection pass for check-in?

What should I do if I want to terminate the agreement and move out?

How can I meet other students in my apartment?

When is the deadline to pay the rent?

What materials are required for booking?

Is this apartment noisy?

Can the rent be paid in installments?

Can I cancel the room directly after making a reservation if I no longer want it?

Can I smoke in the room?

What is included in the maintenance scope?

Recently Viewed

Special Offers

View more 