Question 1

Some Studio room types allow double occupancy, can my friend stay with me?

Accepted Answer

Yes, you need to reconfirm with the apartment whether the room type you choose allows double occupancy, and the co-resident needs to be a student.

Question 2

What is the general difference between Bronze/Silver/Gold/Platinum room types?

Accepted Answer

The main difference is the size of the building area, but each room has the same furniture, decoration style, etc. Note: There may also be other minor differences between apartment buildings in different cities.

Question 3

Can I switch if I don&#x27;t like my room?

Accepted Answer

If other students cancel the room, or agree to exchange with you, you can contact the property management team of the apartment, and the staff will try their best to meet your needs. However, except for the different room types and different building areas, the configuration and facilities of each room are the same.

Question 4

Can I check in early?

Accepted Answer

If you need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent

Question 5

How should I pay my rent?

Accepted Answer

You can choose to pay annually/quarterly/monthly.

Question 6

If the rent has not been paid when it is due, will it be directly deducted from my bank card?

Accepted Answer

Won&#x27;t. You need to log in to your apartment system account and set up your payment method, pay online or pay by credit card at the front desk of the apartment, or pay by bank transfer, but bank transfer is usually used in special cases (such as online payment difficulties/ payment failure, etc.), we prefer the first two payment methods. When you submit your reservation request, you can choose your payment method.

Question 7

When do I need to pay the deposit?

Accepted Answer

When you submit your application and accept the contract.

Question 8

When can I get my deposit back?

Accepted Answer

Your deposit will be refunded at the end of your lease. The premise is that you successfully complete the check-out inspection (ie: no damage to the facilities in the room or other room cleaning problems). During this period, your deposit will be held by the deposit monitoring platform [Deposit Protection Service] or [My Deposit Scotland].

Question 9

Can I have my courier pre-delivered before check-in?

Accepted Answer

It depends on the type of room you book, the best way is to contact the property team of the apartment and confirm. If possible, you need to write your full name and room number clearly on the package so that the staff can store it for you.

Question 10

What kind of guarantor do I need to provide?

Accepted Answer

The guarantor needs to know about your occupancy and agree to your rent payment. If payment is delayed, the property will contact your guarantor. The guarantor must be at least 18 years old, have a full-time job, and have a fixed residence. Generally, the guarantor will be required to provide proof of residential address to verify identity.

Question 11

Do I need to pay land tax?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying land tax. You must provide proof to the apartment that you are a full-time student

Question 12

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 13

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 14

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 15

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Capital Gate, Liverpool

Special Offers

View more 

Basic Info

13 reviews

House Rules

Capital Gate FAQs

Some Studio room types allow double occupancy, can my friend stay with me?

What is the general difference between Bronze/Silver/Gold/Platinum room types?

Can I switch if I don't like my room?

Some Studio room types allow double occupancy, can my friend stay with me?

What is the general difference between Bronze/Silver/Gold/Platinum room types?

Can I switch if I don't like my room?

Can I check in early?

How should I pay my rent?

If the rent has not been paid when it is due, will it be directly deducted from my bank card?

When do I need to pay the deposit?

When can I get my deposit back?

Can I have my courier pre-delivered before check-in?

What kind of guarantor do I need to provide?

Do I need to pay land tax?

When can I check in?

How do I collect my access card?

Can someone else get the key card for me?

Can I smoke inside the room?

Recently Viewed

Capital Gate, Liverpool

Special Offers View more 

Basic Info

13 reviews

House Rules

Capital Gate FAQs

Some Studio room types allow double occupancy, can my friend stay with me?

What is the general difference between Bronze/Silver/Gold/Platinum room types?

Can I switch if I don't like my room?

Some Studio room types allow double occupancy, can my friend stay with me?

What is the general difference between Bronze/Silver/Gold/Platinum room types?

Can I switch if I don't like my room?

Can I check in early?

How should I pay my rent?

If the rent has not been paid when it is due, will it be directly deducted from my bank card?

When do I need to pay the deposit?

When can I get my deposit back?

Can I have my courier pre-delivered before check-in?

What kind of guarantor do I need to provide?

Do I need to pay land tax?

When can I check in?

How do I collect my access card?

Can someone else get the key card for me?

Can I smoke inside the room?

Recently Viewed

Special Offers

View more 