Question 1

How far is Vita Student Telephone House student accommodation from the universities?

Accepted Answer

Vita Student Telephone is only a 9-minute walk from the University of Sheffield and a 5-minute walk from Sheffield Hallam University. It offers a free shuttle bus to the University of Sheffield. Commuting is not a problem!

Question 2

What&#x27;s included in Vita Student Telephone House?

Accepted Answer

The fixed rent for Vita Student Telephone House is all-in, including furnished rooms, utility bills, contents insurance, WiFi, weekday breakfast, housekeeping, private bookable spaces, regular events, and much more.

Question 3

Can I choose my room?

Accepted Answer

Yes, you can choose your room at Telephone House Sheffield, if the room is available. Choose directly what you want when you book, or contact us and tell us your requests.

Question 4

Can I view the room before I book?

Accepted Answer

Yes, you can view Telephone House accommodation before you book. Contact us and our consultants will make arrangement for you.

Question 5

How do I receive packages?

Accepted Answer

Vita Student Telephone House has a 24-hour secure parcel room in the building. So you can receive your parcels when they arrive here.

Question 6

Where can I do laundry at Vita Student Telephone House?

Accepted Answer

Vita Student Telephone House offers laundry rooms equipped with washing machines and dryers. You can use the Vita mobile app to check if your clothes are done and to see when the machines are available! The laundry rooms are open 24 hours a day.

Question 7

Is there bike storage in  Telephone House Sheffield?

Accepted Answer

Yes, bike storage is provided in Vita Telephone House and is included in your rent. There are also Vita Student bikes that you can use whenever you want.

Question 8

What shops are there near Vita Student Telephone House student accommodation?

Accepted Answer

Vita Student Telephone House student accommodation is ideally located in the city centre. So you can find everything you need almost at your doorstep. Several big restaurants are only a 5-minute walk away.

Question 9

Is Telephone House only for students?

Accepted Answer

Yes, Telephone House is a purpose-built student accommodation. Tenants have to be 17 years of age or older at the start of their contract and be studying full-time at a UK university or college.

Question 10

Can I send my luggage in advance?

Accepted Answer

It is not recommended to send packages in advance for Vita Student Telephone House, as the delivery room has limited space and there is a risk of lost luggage.

Question 11

How to pay for Vita Student Telephone House?

Accepted Answer

Telephone House, Vita Student Sheffield student accommodation supports account login and offers payment options through the TransferMate platform or bank wire transfer.

1. Payment via TransferMate:
Please log into your apartment personal account, then select &#x27;Pay Now&#x27; on the Booking interface to be redirected to the TransferMate payment page. Fill in the relevant information and complete the payment. Please note that this payment method involves you paying TransferMate, and once they receive the funds from the student, they will then pay VITA STUDENT. Therefore, the expected processing time for payments is about 3-5 business days. Please be aware that if there are public holidays in either China or the UK, this time may be extended.

2. Payment via bank transfer:
Vita currently accepts bank transfers, either from China or UK bank accounts. UK bank transfers typically take about 1 week for updates, while transfers from China usually take about 1-2 weeks. Please note that VITA does not have a bank account in China; we only have a UK company account. Please use VITA&#x27;s official account for bank transfers and strictly follow the information provided by VITA. Do not trust information provided by any third-party sources.

Question 12

How much is the deposit for Vita Student Telephone House Sheffield?

Accepted Answer

Vita Student Telephone House guaranteed students for the 2025/26 academic year do not need to pay a deposit; they only need to pay a reservation fee and rent.

Question 13

What is the Advance License Fee Payment when I book Vita Student Telephone House?

Accepted Answer

Vita Student Telephone House student accommodation requires a deposit of two weeks&#x27; rent when booking an apartment, which will be deducted from the total rent amount. Payment can be made by credit card or bank transfer.

Question 14

Are there rooms at Vita Student Telephone House available for couples?

Accepted Answer

Vita Student Telephone House - Student Accommodation Sheffield welcomes couples, but the price will vary slightly. Currently, there is an additional 20% charge for double occupancy.

Question 15

Who should I turn to if there&#x27;s a problem with the network at Vita Student Telephone House?

Accepted Answer

Living at Vita Student Telephone House, you can contact the staff in the apartment and fill out a maintenance request, or you can reach out to the apartment&#x27;s network service provider, Ask4. The technical support phone number for Ask4 is (UK phone) 0114 303 3232. They have specially trained staff who can quickly resolve network issues.

Question 16

Will Vita Student Telephone House Sheffield offer free parking?

Accepted Answer

You will find Vita Student Telephone House is located in the city centre, close to the university, and public transportation is very convenient. At the same time, the developers took into account the environmental impact of cars when constructing the apartment buildings. Therefore, due to the location and transportation advantages, none of the apartments have parking lots. Furthermore, in certain residential areas of the apartments (such as Exeter), parking is prohibited within 1.5 kilometers of the dormitory area.

Question 17

When is the rent payment deadline for Vita Student Telephone House Sheffield?

Accepted Answer

Check the payment deadline of  Vita Student Telephone House, Sheffield. Please log in to the student portal of the apartment and check your payment plan on the booking page. Additionally, the apartment will provide a contract with annotations, and after your booking is successfully completed, the apartment will send a copy of the contract to your email, so make sure to keep it safe!

Question 18

Can I smoke in the room of Vita Student Telephone House?

Accepted Answer

No, smoking is strictly prohibited inside Vita Student Telephone House as per the rental agreement. Each apartment has designated smoking areas, so please smoke there.

Question 19

Can someone help me pick up the door card?

Accepted Answer

No, for safety reasons, you can only pick up your access card yourself.

Question 20

Can I keep pets inside the apartment?

Accepted Answer

No, pets are not allowed in the apartment.

Question 21

Can I smoke inside the room?

Accepted Answer

For safety reasons, smoking is prohibited in the apartment, and there are smoke detectors installed. If you need to smoke, please ask the apartment front desk for the designated smoking area.

Question 22

Can I check in early at Vita Student Telephone House?

Accepted Answer

At Vita Student Telephone House, this depends on your room reservation usage. You can send an email in English to the apartment management team at CustomerEngagement@vitastudent.com.

Question 23

When can I check in for Vita Student Telephone House?

Accepted Answer

For Vita Student Telephone House, you can check in as soon as the contract starts. If you arrive at the apartment outside of working hours, it&#x27;s best to inform the apartment in advance so they can arrange the check-in.

Question 24

What is a guarantor?

Accepted Answer

A guarantor is someone who is over 18 years old, can share the financial responsibility of renting with you, and can pay the rent on your behalf if you are unable to do so for any reason. If you choose to pay the rent in two or four installments when booking, a guarantor is required. They must agree to be your guarantor and sign the rental documents. The apartment management has the right to collect any unpaid rent from the guarantor, so it&#x27;s essential to ensure that your guarantor understands their obligations.

Question 25

What is the Advance License Fee Payment that I paid when booking Vita Student Telephone House?

Accepted Answer

When booking Vita Student Telephone House, a deposit of 2 weeks&#x27; rent is required, which will be deducted from the total rent. Payment can be made via credit card, debit card, or bank transfer.

Question 26

What should I do if something in my room is broken or malfunctioning?

Accepted Answer

You can easily report issues from the comfort of your room using the apartment&#x27;s mobile app! Just fill out the repair request form and add a picture, and the on-site maintenance manager will respond as soon as possible. Alternatively, you can go down to the front desk and talk to the customer service team about the issue, and they will be happy to help.

Question 27

How do I receive my access card?

Accepted Answer

After completing the check-in process at the front desk, you can collect your key card from the apartment front desk.

Question 28

Do I need to pay property tax?

Accepted Answer

If you are a qualifying full-time student, you will be exempt from paying property tax. You must provide the apartment with proof that you are a full-time student.

Question 29

What should I do to request a repair at Vita Student Telephone House?

Accepted Answer

At Vita Student Telephone House, you can do your repair as:
1. Report maintenance issues through the apartment app.  
2. Report maintenance issues at the apartment front desk.

Question 30

What fees do I need to pay?

Accepted Answer

All utilities, 250 Mbps broadband and wireless internet, and all personal property insurance are included in the rent. Breakfast is also included in the weekly rent from Monday to Friday.

Question 31

What kind of people can be guarantors?

Accepted Answer

Anyone over the age of 18, residing in any part of the world, and not living in a Vita student residence can act as a guarantor for students who choose to pay rent in installments.

Question 32

What should I do if I lose something during my stay?

Accepted Answer

The apartment front desk is open 24 hours, and there are security personnel. The common areas are monitored by surveillance cameras. If a student experiences any loss during their stay, they can contact the front desk for assistance in checking the footage, and if necessary, the police can be notified to resolve the issue.

Question 33

Do I need to provide a guarantor if I want to pay my rent in installments?

Accepted Answer

Currently it is not needed. If you choose to pay in 2 installments, there is an additional 2% rent fee. If you choose to pay in 4 installments, there is an additional 3% rent fee.

Question 34

The online system is asking me to "make a payment immediately." What does this mean?

Accepted Answer

Don&#x27;t worry. By clicking "Pay Now," you are only submitting your details to the secure payment gateway of the card processing center. Payment will only be made on the specified date, and the full amount will not be charged on the scheduled day.

Question 35

How can I get to know other students in my apartment?

Accepted Answer

You may want to find people to live with or get to know other students in your apartment building; you can seek help on the apartment&#x27;s Facebook page.

Question 36

Is there a fee to use the gym at Vita Student Telephone House?

Accepted Answer

Living at Vita Student Telephone House, the on-site gym is used for free.

Question 37

What time is breakfast served by Vita Student Telephone House?

Accepted Answer

Vita Student Telephone House offers free breakfast from 7 to 10 AM on weekdays.

Question 38

Will we be notified in advance of the entrance cleaning at Vita Student Telephone House?

Accepted Answer

Vita Student Telephone House will notify you via email in advance.

Vita Student Telephone House, Sheffield

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