Question 1

May I smoke in the Riverside Quay?

Accepted Answer

Smoking is prohibited in the Riverside Quay, Stirling. Therefore, if you want to smoke, you can go to the designated smoking area outside the student housing.

Question 2

Is there an age limit for booking a room at the Riverside Quay?

Accepted Answer

Yes, the Riverside Quay Stirling, only accepts reservations from full-time students over the age of 18.

Question 3

Can the Riverside Quay provide a student room for girls only for me?

Accepted Answer

There are indeed some apartments that are only open to women, but there is no guarantee that this will definitely be possible. You can consult our professional team for more information.

Question 4

Who cleans the communal areas of Riverside Quay?

Accepted Answer

A professional cleaning team arranged by Riverside Quay management regularly cleans the communal areas at Riverside Quay, Liverpool, including hallways, kitchens, living rooms, and social lounges, creating a neat and comfortable living environment for all students. As a resident, you are only responsible for cleaning your own private space.

Question 5

When is the due date for rent payment?

Accepted Answer

Please enter the Student Portal interface of your apartment, click the panyment to view the interface, you can check the rent payment deadline, please pay the rent before the due date.

Question 6

How to pay rent?

Accepted Answer

Please enter the Student Portal interface of your apartment, click panyment to view the interface, you can check the rent payment deadline and pay the rent online with Visa/Master card, please pay the rent before the due date. Please note that the type of payment card must be one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron, please ensure that there is sufficient credit, fill in the account information accurately, and the bank opens and supports this payment behavior. Payment cards do not need to be present in person. 2. Bank remittance: Please contact the apartment to obtain the receiving account information under the guidance of the consultant, and then complete the corresponding payment in the bank. Please note your name and ID to facilitate the identification of the apartment, and the wire transfer will take several working days to arrive, so you need to arrange payment in advance. 3. Payment by phone: call the apartment and provide account information to complete the payment. 4. On-site payment: Students who have arrived at the local area before the rent payment deadline can choose to pay on the spot at the front desk of the apartment.

Question 7

Is an installment purchase possible?

Accepted Answer

Apartments under Frseh are paid rent in four installments by default

Question 8

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

Accepted Answer

Since the Flexible Booking Policy is reviewed and decided by the apartment case by case, there is no strict uniform standard. Please confirm your revised payment amount and payment deadline with the apartment separately after you successfully apply for the Flexible Booking Policy.

Question 9

How to pay the deposit? Will there be a refund?

Accepted Answer

The deposit will be open for payment 10 days before the start of the contract. Since the standards of each apartment building are different, the amount of the deposit and whether it needs to be paid will vary. Please log in to your payment interface to check whether you need to pay the deposit and the corresponding amount. When moving out of the apartment later, the apartment will determine the refund amount of the deposit based on the property status of the room.

Question 10

When I make a reservation, is the deposit I paid a deposit? How to refund?

Accepted Answer

The deposit is a deposit and is not deductible from the rent. After the booking is completed, your deposit will be handed over to a third-party agency in the UK to keep the deposit. It will be refunded according to the degree of damage to the room facilities (severe damage) until the end of the lease period when you check-out Some or all of the deposit may be deducted, so you must report for repairs in time if any facilities in the room are damaged)

Question 11

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 12

Can I move in before paying the rent?

Accepted Answer

All rent due must be paid upon check-in.

Question 13

When can I move into the apartment?

Accepted Answer

A few weeks before you arrive at the dormitory, the management team of the dormitory will invite you to register for check-in time, and the apartment will send you an optional check-in timetable as soon as possible. You can also log in to the student portal of the apartment to complete the registration in the system.

Question 14

Can I check in early?

Accepted Answer

Students who need to check in early, please contact your consultant teacher. If there are vacancies in the apartment for the corresponding lease period, you can arrange early check-in after accepting the contract and paying extra rent

Question 15

Can I have pets?

Accepted Answer

No, pets of any size are not allowed.

Question 16

Do I need to pay property taxes?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying housing tax. Proof of housing tax exemption must be provided by the university, if you do not have this on check-in because you have not registered for a course, please ensure you have the university name and student ID number with you.

Question 17

How do I report for repairs?

Accepted Answer

Log in to your Student Portal, and then register for repairs, and the follow-up apartment team will respond as soon as possible. For details, please refer to the detailed information about maintenance in the Student Handbook provided by the apartment.

Question 18

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 19

Can I smoke indoors?

Accepted Answer

No, all apartments are non-smoking. If you need to smoke, please go to the smoking area set up in the apartment.

Question 20

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 21

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 22

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 23

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 24

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Riverside Quay, Stirling

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Features of Riverside Quay, Stirling:

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House Rules

Riverside Quay FAQs

May I smoke in the Riverside Quay?

Is there an age limit for booking a room at the Riverside Quay?

Can the Riverside Quay provide a student room for girls only for me?

May I smoke in the Riverside Quay?

Is there an age limit for booking a room at the Riverside Quay?

Can the Riverside Quay provide a student room for girls only for me?

Who cleans the communal areas of Riverside Quay?

When is the due date for rent payment?

How to pay rent?

Is an installment purchase possible?

Due to delays, I communicated the Flexible Booking Policy to the apartment. When should I pay the re

How to pay the deposit? Will there be a refund?

When I make a reservation, is the deposit I paid a deposit? How to refund?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Can I move in before paying the rent?

When can I move into the apartment?

Can I check in early?

Can I have pets?

Do I need to pay property taxes?

How do I report for repairs?

When can I check in?

Can I smoke indoors?

How do I collect my access card?

Can someone else get the key card for me?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

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