Name: SKYVUE, East Lansing
Brand: uhomes.com
SKU: S01473642

Question 1

Is SKYVUE furnished?

Accepted Answer

The apartment is furnished with a bed, table and chairs in the bedroom area. The living room area is furnished with a sofa, dining table, chairs, coffee table. Kitchen features include refrigerator, gas stove, built-in microwave, dishwasher, in-unit washer and dryer. Although basic furniture is available, tenants need to prepare personal items such as bedding, pots and pans, and toiletries.

Question 2

What does "shared" and "private" mean in an XBXB floor plan?

Accepted Answer

The naming method of American apartments is XBXB. The first B refers to the number of bedrooms, and the second B refers to the bathroom, that is, the number of bathrooms; for example, 3B3B refers to the apartment type with 3 bedrooms and 3 bathrooms. Marked [single] or [private] refers to a single bedroom, and one person lives in one bedroom; in the house type name, if there is a mark [shared] or [double], it refers to a double bedroom, that is, one bedroom 2 people.

Question 3

I&#x27;m renting a single bedroom. Is the bedroom across from mine also a single?

Accepted Answer

Yes, the apartment is an Individual Lease, each person can only rent one of the bedrooms in a shared apartment.

Question 4

What&#x27;s the bed size in my room?

Accepted Answer

Full size bed, 137cm×190cm

Question 5

Is there an in-unit washer and dryer?

Accepted Answer

Some room types feature in-unit washer-dryer combos.

Question 6

Do all bedrooms have windows? Can the windows be opened?

Accepted Answer

Some bedrooms have windows. The windows can be opened.

Question 7

How big is each bedroom?

Accepted Answer

Apartments do not provide specific bedroom sizes. TheyThey generally speak of the total area of the entire unit.

Question 8

Does SKYVUE have air conditioning?

Accepted Answer

Yes, the apartment has central air conditioning.

Question 9

Is there an elevator in the building?

Accepted Answer

Some apartments have elevators.

Question 10

Is there a lock on the bedroom door?

Accepted Answer

Some bedroom doors have locks.

Question 11

Is it safe to live in SKYVUE?

Accepted Answer

Yes, living at SKYVUE is generally considered very safe. The apartment has strict access control and a security system. Most of the residents are students from the school, and the area is relatively safe. You can feel reassuringly secure and focus on your studies.

Question 12

Does SKYVUE provide bedding like pillows and comforters?

Accepted Answer

Your room at SKYVUE is furnished with a comfortable mattress. However, you will need to bring your own bedding, like sheets, duvet, pillows, covers, and towels, when you move in. To save space in your suitcase, consider buying bedding online and having it delivered upon your arrival. You can also easily find bedding at local shops and supermarkets after moving in.

Question 13

Is there a shuttle buses from SKYVUE to campus?

Accepted Answer

No, there isn&#x27;t a dedicated shuttle bus. However, you can still get to campus easily with public transport. There is a convenient bus stop right in the community that best serves the campus.

Question 14

What common amenities does SKYVUE offer?

Accepted Answer

SKYVUE offers amenities like the access control system, gym, swimming pool, yoga room, barbecue area, game area, coffee bar, printing room, retail area, study room, parking lot, parcel collection, etc.

Question 15

How fast is the internet in SKYVUE? Can I install my own network?

Accepted Answer

The speed of the network can meet daily needs. If you want to install other networks, please contact the apartment office after check-in.

Question 16

Could you film a real video of my room at SKYVUE?

Accepted Answer

It is generally impossible to shoot specific room videos, because there are currently residents in the rooms, but the apartment will provide a video of the model room as a reference. The overall decoration style is the same as the model room, and the actual room has no soft furnishings and interiors. If the students are in the local area, the apartment can only show the students to visit the model room.

Question 17

What&#x27;s the difference between a studio and a 1B1B?

Accepted Answer

Studio is similar to 1B1B, the biggest difference is the living room, the price is relatively cheaper than 1B1B. The studio includes a bathroom and a kitchen, but there is no separation between the kitchen, the living room and the bedroom; 1B1B is generally a standard apartment with one bedroom, one living room, one kitchen and one bathroom.

Question 18

公寓隔音怎么样？

Accepted Answer

The sound insulation of housing in the United States is worse than that in China, but generally speaking, the sound insulation of off-campus apartments is generally better than that of on-campus dormitories. Units located on higher floors will be quieter than those on lower floors. If your neighbors or roommates make loud noises that disturb your rest, you can give feedback to the front desk of the apartment and ask them to assist in communication.

Question 19

How is the soundproofing at SKYVUE?

Accepted Answer

Units located on higher floors will be quieter than those on lower floors. If your neighbours or roommates make loud noises that disturb your rest, you may raise the matter with the front desk of the apartment and ask for their assistance in addressing the issue.

Question 20

Why is booking through uhomes.com free?

Accepted Answer

Renting a house through uhomes.com is exactly the same as renting an apartment by yourself. The vast majority of apartments in the United States are willing to cooperate with the rental platform, and it is stipulated that the apartment shall bear the commission, and must ensure that no matter which channel is used to rent the apartment, the rent needs to be consistent. Therefore, for the cooperative apartment, uhomes.com does not charge any fees to the tenants, and helps the students to deal with the room reservation procedures for free throughout the whole process, avoiding and solving some errors or unsmoothness that may occur in the process and saving your time, and providing students with necessary reminders before moving in. Your rent, deposit, etc., are paid directly to the apartment, and you sign a rental contract directly with the apartment. In addition, uhomes.com will also turn a part of the commission into cash back for students.

Question 21

Is there a charge for booking SKYVUE through uhomes.com platform?

Accepted Answer

During the period of cooperation with the apartment, there is no charge for booking through uhomes.com. The contract is directly signed with the apartment. And uhomes.com platform provides extra cashback added to the discount provided by the apartment.

Question 22

How often is the rent due?

Accepted Answer

The rent of the apartment is paid on a monthly basis, and the rent needs to be paid at the beginning of each month.

Question 23

How can I pay my rent?

Accepted Answer

Rent is typically paid via credit card, visa, master card, and U.S. debit card. Domestic cards need to be able to pay in US dollars. And rent is paid online through the resident&#x27;s account of the apartment, and cash is not supported.

Question 24

Can I pay rent by bank transfer or cash?

Accepted Answer

Hello, thank you for your inquiry. American Apartments does not accept cash payments. You can choose to pay by credit card, bank transfer, or check at the front desk online.

Question 25

Does the rent include utilities like water, electricity, and internet?

Accepted Answer

Rent includes gas, internet, and garbage disposal fees. Water, electricity, and sewage treatment are not included.

Question 26

What is renters insurance and why do I need it?

Accepted Answer

When renting a house in the United States, most apartments require tenants to purchase renters insurance. The reason is that if the tenant accidentally causes damage to the house during the living process, such as: water leakage damages the floor or carpet, moving or collision causes damage to the wall, etc., the renters insurance will pay for you to the apartment or the management company pays compensation. The specific requirements of the apartment shall prevail. Most of the insurance can be paid monthly or annually. The cost of renters insurance is quite cheap, with an average of about 10-20 US dollars per month, and the amount of insurance will vary according to your insurance amount, area and selected items.

Question 27

Is car parking available at SKYVUE? Is it indoor or outdoor, and how much does it cost?

Accepted Answer

There are indoor parking spaces, please contact the consultant for the charging standard

Question 28

What fees are required when applying for SKYVUE apartment?

Accepted Answer

Hello, for the fee details, please refer to the fee details section of the apartment details page

Question 29

My lease is only for 11.5 months, why am I being charged for 12 payments?

Accepted Answer

In fact, the student apartment is charged according to your actual lease period (for example, 11.5 months), and then for the convenience of calculation and management, the entire amount of the housing contract is directly divided into 12 equal parts, charged on a monthly basis, all monthly The installments are all equal. In this case, whether it is the apartment lease or the website description, it is generally not called rent, but 12 month installment, which means 12 monthly installments. In order to facilitate the management of the apartment, the rent of the next month needs to be paid on the 1st of each month or in advance. A late fee may be incurred if it is later than the specified time of the apartment. For details, please refer to the relevant terms of the contract.

Question 30

Are pets allowed at SKYVUE? Is there a pet deposit or monthly pet fee?

Accepted Answer

Pets are allowed. For the charging standard, please refer to the fee details section of the apartment details page, or consult or apply for pets at the front desk when you check in.

Question 31

What is an apartment application fee?

Accepted Answer

The apartment application fee is a fee for reviewing the applicant&#x27;s materials, collected by the apartment. Everyone must pay it when applying for an apartment. Note: No matter whether the application is successful or not, the apartment will not refund this fee. Applications will only be officially accepted once the apartment application fee has been paid.

Question 32

How do I get my deposit back?

Accepted Answer

The security deposit will be refunded at the end of the lease, provided there&#x27;s no damage to the room and all charges are settled. It is usually refunded to the tenant in the form of a check.

Question 33

Can the rental deposit be used for rent?

Accepted Answer

Typically, students are required to pay a security deposit equivalent to 1 to 2 months&#x27; rent, which will be refunded by check after the lease ends.

Question 34

Does the rent start from the day I move in?

Accepted Answer

For convenience in calculation and management, the annual rent for student apartments is divided into 12 equal installments, as reflected in the contract. The first month&#x27;s rent is usually paid before moving in, and rent is then paid on the 1st of each month. 12 payments until the end of the lease, so the first whole month&#x27;s rent is paid regardless of the start date.

Question 35

What is the "convenience fee" when paying rent by credit card?

Accepted Answer

The convenience fee is a handling fee for credit card payments. International card organizations such as Visa or MasterCard charge the issuing bank an international transaction fee of 1% to 1.5% of each transaction. Although it is charged to the bank, the fee is actually borne by the card reader; Fee or conversion fee, between 1% and 2%. Different banks will vary. It is recommended that students use a US debit card to pay rent, and the handling fee will be very low

Question 36

What should I do if my rent payment fails?

Accepted Answer

If the online rent payment fails, it is usually because the bank has a limited payment limit. It is recommended to make multiple payments, or use another bank card for payment, or contact the bank to ask the reason

Question 37

Can I pay for parking after I get my car?

Accepted Answer

If you need a parking space, you can go to the front desk of the apartment to handle it after check-in, and pay the parking fee to the apartment after you go through the procedures. If you don’t need a parking space, you don’t need to pay the parking fee.

Question 38

Can I choose my roommate?

Accepted Answer

This apartment is a student apartment. The student apartment can be rented out by bed or single room. Everyone signs an individual lease, that is, an individual independent lease. In this case, each person only needs to be responsible for his own lease; student apartment The room is randomly allocated. When booking a room, you can choose the type of apartment you want to book; the apartment will uniformly schedule and arrange the room for each resident a period of time before check-in. Many students can only get their own specific room when they check in. So if you have a roommate, you can tell the consultant when you book the room. The consultant will help you tell the apartment to try to arrange them together, but the apartment will not guarantee this. If there are complete vacancies, you can basically arrange to live together; if you do not have a roommate , the apartment will match you with roommates. In principle, all the official roommate matches in the apartment are only based on living habits and the same gender. The apartment roommate matching form generally does not ask everyone&#x27;s nationality and race, because it will involve racial discrimination.

Question 39

Can I choose my room at SKYVUE? When can I get my room number?

Accepted Answer

The student apartment is randomly assigned rooms. When booking a room, you can choose the type of apartment you want to book; the apartment will be uniformly scheduled and arranged for each resident’s unit and room a period of time before check-in. Many students can only get it when they check in. Your specific room number information. Verve will notify students of the room number by email about one month before check-in.

Question 40

Can I select a specific floor or orientation for my room?

Accepted Answer

Student apartments will randomly allocate rooms, but you can note your preferences when applying (such as floor preferences, rooms with better sunlight, roommate preferences, etc.). Apartments will generally be given priority when there are enough vacancies, but apartments will only be allocated. Arrange as much as possible, there is no guarantee that you will be allocated

Question 41

Is SKYVUE co-ed?

Accepted Answer

If you rent an entire apartment, mixed-gender occupancy is permitted. If you rent a single bed or private room, the apartment will arrange same-gender occupancy unless you have specific requirements.

Question 42

Is the rent listed on the application my final rent?

Accepted Answer

Hello, the reservation is based on the rent at the time the contract is signed. After submitting the application form, the apartment will review the background information of the tenant and sign the contract. The rent is based on the rent in the contract at the time it is signed. Sign as soon as possible after release to avoid losses caused by apartment price increases.

Question 43

What is the booking process?

Accepted Answer

The booking process is as follows (Note: All fees are paid directly to the apartment, the contract is signed directly with the apartment, and uhomes.com does not charge any service fees) :
[Step 1] In the uhomes.com website or app, find the apartment that you want to apply for, and click [Application] to fill in the application form. And then a consultant will contact you to help you book a room. 
[Step 2] Pay the application fee to the apartment (the handling fee for the apartment to review the background information of the tenant). You can refer to the fee details section. After payment, the apartment will begin to accept applications from students. No matter whether the application is successful or not, the apartment application fee will not be refunded.
[Step 3] The apartment will review the application materials, and will send the contract after the review is passed.
[Step 4] Sign the contract.
[Step 5] Pay the apartment house deposit.
[Step 6] Purchase Renters Insurance before moving in, pay the down payment Monthly rent (For international students who do not have an SSN, generally 2 months’ rent is used as a deposit. At the end of the lease term, the apartment will refund the deposit after checking that there is no damage).

Question 44

What&#x27;s the difference between booking through uhomes.com and booking directly from the provider?

Accepted Answer

Renting a house through uhomes.com is exactly the same as renting an apartment by yourself. The vast majority of apartments in the United States are willing to cooperate with the rental platform, and it is stipulated that the apartment shall bear the commission and must ensure that, no matter which channel is used to rent the apartment, the rent remains consistent. Therefore, for the uhomes.com cooperative apartment, uhomes.com does not charge tenants any fees and helps students handle the room reservation process for free throughout the process, avoiding and resolving potential issues and ensuring a smooth experience. And provide students with necessary reminders before moving in. Your rent, deposit, etc., are paid directly to the apartment, and you sign a rental contract with the apartment. In addition, uhomes.com will also pay a part of the commission as cash back to students.

Question 45

Are the lease start date and lease term fixed?

Accepted Answer

Yes, SKYVUE is a student apartment with fixed move-in dates and lease terms.

Question 46

What is an individual lease?

Accepted Answer

An individual lease is one of the most common lease types for multi-bedroom apartments. In this case, student apartments can be rented out by bed or by room. Each person is only responsible for their own part of the unit or bed, which means that if your roommate fails to pay the rent, you don&#x27;t have to pay their fees.

Question 47

What documents are required to book at SKYVUE?

Accepted Answer

To book a room at SKYVUE, you will need to provide a few documents to verify your identity and student status, such as a copy of your passport photo page and a copy of your university offer letter or a letter of acceptance. If you don&#x27;t have a passport or an offer yet, you can still start the booking process. Simply talk to your rental expert and follow up with the needed documents before the deadline.

Question 48

Can I book SKYVUE apartment if I&#x27;m under 18?

Accepted Answer

According to U.S. regulations, all students must be at least 18 years old by their official move-in date to check into the apartment. You are welcome to book if you are currently 17 but will turn 18 by your move-in day.

Question 49

Can I move in before my tenancy starts?

Accepted Answer

For an early check-in, please confirm with the management team of SKYVUE to see if they have availability. They will strive to accommodate such requests. Early check-in generally involves two situations:
1. Early check-in for language courses
There are many student properties for the language course. However, short-term rentals typically operate under a separate contract. You will need to submit your booking information to apply for a short-term rental separately, even if you have already booked a long-term student accommodation. Some PBSAs offer combined contracts for language classes + a regular semester stay, allowing you to book according to your needs.
2. Early check-in to familiarize with the area
Suppose you want to check in early for a few days to get familiar with the nearby neighborhood or local amenities before the long-term rental starts. You can contact the team to confirm availability during the turnover period (typically 7 days for cleaning/maintenance between tenants).

Question 50

What should I bring to my new apartment at SKYVUE?

Accepted Answer

You only need to bring your clothes, bedding, and essential documents when moving into SKYVUE. The student flat comes furnished with a comfortable bed, study desk, chair, and storage space, ensuring residents a convenient and swift move-in. To make it feel more like home, consider bringing room decor with personal touches and kitchenware such as cutlery, crockery (plates, bowls), glasses, and cooking utensils (pots, pans). It&#x27;s suggested to deliver bulky items like bedding and kitchenware upon arrival, or buy them from local shops nearby.

Question 51

我到了当地什么时间可以办理check in？如何办理？

Accepted Answer

Under normal circumstances, check-in is only possible during the working hours of the apartment. You need to contact the apartment in advance for early or late check-in, subject to the requirements of the apartment. Usually, American apartments cannot be checked in earlier than the rental start date. Documents required for check in: passport, electronic version of rental contract, electronic version of rental insurance

Question 52

What time can I check in upon arrival? How do I check in?

Accepted Answer

Under normal circumstances, check-in is only possible during the working hours of the apartment. You need to contact the apartment in advance for early or late check-in, subject to the requirements of the apartment. Usually, American apartments cannot be checked in earlier than the rental start date. Documents required for check in: passport, electronic version of rental contract, electronic version of rental insurance.

Question 53

When can I officially check in and get my keys?

Accepted Answer

You can check in on the day when the lease term starts. If you arrive at the apartment during non-working hours, it is best to email the apartment in advance so that the apartment can arrange check-in. The management office of the apartment will have specified office hours, so if it exceeds office hours on the same day, it will have to wait until the next day. Some apartments do not work on weekends, so students should arrange air tickets and itinerary reasonably according to the office hours of the apartment. After all, the apartment is not a hotel, if you arrive after office hours on the day, please contact the temporary accommodation in advance.

Question 54

I can&#x27;t arrive at SKYVUE apartment by the start date specified in the contract. Can I move in a few

Accepted Answer

You can check in a few days later, but it is recommended to explain to the apartment in advance the reason why you cannot check in as scheduled and the expected time of check-in. The rent needs to be paid to the apartment normally according to the time stipulated in the contract.

Question 55

Does SKYVUE have gas stoves for cooking?

Accepted Answer

No, it doesn&#x27;t have a gas stove, but an electric stove. So, you can still cook normally.

Question 56

Do I need to clean my own room after moving in?

Accepted Answer

Tenants are responsible for cleaning their own rooms after moving in. The apartment will be cleaned after the previous tenant moves out and before the new tenant moves in.

Question 57

Can I change rooms after moving in?

Accepted Answer

If you have confirmed with the apartment that there are vacancies, you can typically negotiate to change the room. The apartment will charge a certain fee for the room exchange. Whether you can change the room needs to be negotiated with the apartment at that time.

Question 58

What happens if I move out before my lease ends?

Accepted Answer

You can move out before the lease expires, but you still need to pay the rent for the remaining months in the lease, or sublease the room and let others continue to pay the rent; otherwise, it will be a breach of contract. Please note that breaking the contract does not only mean the loss of the deposit; the apartment has the right to recover all your remaining rent. At the same time, it will have a serious impact on your personal credit record, and some apartments will even report it to the immigration bureau. Refusal to pay rent, the apartment may also resort to the law.

Question 59

I&#x27;ve already signed my lease agreement but want to cancel. What should I do?

Accepted Answer

In the United States, the content of the contract and the signature are legally binding. Once the lease is signed, all the contents of the contract must be fulfilled. If you cannot move in, it is recommended that you sublease the room and let others continue to pay the rent; otherwise, it will be a breach of the contract. Please be aware that the consequences of breaking a lease extend far beyond losing your security deposit; the apartment has the right to recover all your remaining rent. At the same time, it will have a serious impact on your personal credit record, and some apartments will even report it to the immigration bureau. Refusal to pay rent, the apartment may also resort to the law.

Question 60

Are overnight guests allowed at SKYVUE?

Accepted Answer

A few days are allowed, depending on the requirements of the apartment.

Question 61

How can I terminate my lease early after moving in?

Accepted Answer

If you have already moved in and want to return home early, you need to sublet the contract on your side. You can post the sublet information on the uhomes.com app to find the sublessee. Before finding the lessee, the contract is still in your own name, and you still need to pay the rent normally. After you find the sublessee and complete the subletting procedures, you will no longer have any financial responsibility for the house, and the subsequent rent will be paid to the apartment by the sublessee.

Question 62

If my lease is about to expire, what do I need to do to terminate my lease?

Accepted Answer

After the lease expires, if you don’t renew the lease and want to move out, you generally need to inform the apartment 60-90 days in advance. If you don’t notify, the apartment may automatically renew the contract. This is usually stipulated in the agreement, which is interpreted by the contract and the apartment. And be sure to pay attention to the apartment&#x27;s emails in time, and the apartment will also send emails asking if it needs to renew the lease.

Question 63

Can I sublease my room at SKYVUE during my 12-month lease?

Accepted Answer

Yes, apartments generally have a formal subletting clause. After the formal subletting process is completed, you will no longer have any financial responsibility for the house. For subletting, the apartment will charge a subletting fee (see fee details). The process of subletting an American apartment is as follows: 
Step 1: Publish the subletting on the uhomes.com APP to find the sublessee.
Step 2: Inform the uhomes.com consultant about who you want to sublet to, and the consultant will help you with the subletting procedures.
Step 3: A subletting fee will be charged at the apartment. 
Step 4: The sublessee goes through the routine rental procedures.

Question 64

What should I know when moving out at the end of my tenancy?

Accepted Answer

You are generally required to restore the apartment to its original move-in condition when you move out. That includes cleaning the apartment, leaving no personal items or garbage, and keeping all the facilities in the apartment intact. You need to fill out the Move-out checklist and check with the property staff item by item whether the required cleaning standards are met, which is essential to get the deposit fully refunded. Finally, don&#x27;t forget to provide the management office with a valid mailing address and a payable check.

SKYVUE, East Lansing

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Basic Info

House Rules

SKYVUE FAQs

Is SKYVUE furnished?

What does "shared" and "private" mean in an XBXB floor plan?

I'm renting a single bedroom. Is the bedroom across from mine also a single?

Is SKYVUE furnished?

What does "shared" and "private" mean in an XBXB floor plan?

I'm renting a single bedroom. Is the bedroom across from mine also a single?

What's the bed size in my room?

Is there an in-unit washer and dryer?

Do all bedrooms have windows? Can the windows be opened?

How big is each bedroom?

Does SKYVUE have air conditioning?

Is there an elevator in the building?

Is there a lock on the bedroom door?

Is it safe to live in SKYVUE?

Does SKYVUE provide bedding like pillows and comforters?

Is there a shuttle buses from SKYVUE to campus?

What common amenities does SKYVUE offer?

How fast is the internet in SKYVUE? Can I install my own network?

Could you film a real video of my room at SKYVUE?

What's the difference between a studio and a 1B1B?

公寓隔音怎么样？

How is the soundproofing at SKYVUE?

Why is booking through uhomes.com free?

Is there a charge for booking SKYVUE through uhomes.com platform?

How often is the rent due?

How can I pay my rent?

Can I pay rent by bank transfer or cash?

Does the rent include utilities like water, electricity, and internet?

What is renters insurance and why do I need it?

Is car parking available at SKYVUE? Is it indoor or outdoor, and how much does it cost?

What fees are required when applying for SKYVUE apartment?

My lease is only for 11.5 months, why am I being charged for 12 payments?

Are pets allowed at SKYVUE? Is there a pet deposit or monthly pet fee?

What is an apartment application fee?

How do I get my deposit back?

Can the rental deposit be used for rent?

Does the rent start from the day I move in?

What is the "convenience fee" when paying rent by credit card?

What should I do if my rent payment fails?

Can I pay for parking after I get my car?

Can I choose my roommate?

Can I choose my room at SKYVUE? When can I get my room number?

Can I select a specific floor or orientation for my room?

Is SKYVUE co-ed?

Is the rent listed on the application my final rent?

What is the booking process?

What's the difference between booking through uhomes.com and booking directly from the provider?

Are the lease start date and lease term fixed?

What is an individual lease?

What documents are required to book at SKYVUE?

Can I book SKYVUE apartment if I'm under 18?

Can I move in before my tenancy starts?

What should I bring to my new apartment at SKYVUE?

我到了当地什么时间可以办理check in？如何办理？

What time can I check in upon arrival? How do I check in?

When can I officially check in and get my keys?

I can't arrive at SKYVUE apartment by the start date specified in the contract. Can I move in a few

Does SKYVUE have gas stoves for cooking?

Do I need to clean my own room after moving in?

Can I change rooms after moving in?

What happens if I move out before my lease ends?

I've already signed my lease agreement but want to cancel. What should I do?

Are overnight guests allowed at SKYVUE?

How can I terminate my lease early after moving in?

If my lease is about to expire, what do I need to do to terminate my lease?

Can I sublease my room at SKYVUE during my 12-month lease?

What should I know when moving out at the end of my tenancy?

Will SKYVUE accept my packages before I check in?

Who should I contact for repairs if something in the room breaks?

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