From History to Practical Routes: The Complete Guide to Manchester’s Tram Network

• a ramp, lift, or escalator providing step-free access for wheelchair users and people with pushchairs;

• CCTV and emergency call-points for safety;

• platforms with tactile edges to assist visually impaired passengers.

• a dedicated area for people who use wheelchairs and clear boarding points;

• space for pushchairs and luggage;

• seats clearly marked for those who have difficulty standing;

• emergency call-points inside the vehicle.

• Help points & staff: Major interchanges have staffed information desks or help buttons — use these if you need assistance or route advice.

• Pre-arranged assistance: For meet-and-assist services or guaranteed wheelchair loading, contact the operator in advance or check the official accessibility pages.

• Concessions & passes: Eligible passengers (older people, some disabled travellers, students) can access reduced fares or pass schemes — check local eligibility and application steps.

Manchester Metrolink has partnered with InPost to install 24/7 self-service parcel lockers at selected stations, enabling passengers to conveniently handle postal matters during their commute. These facilities support contactless collection and help reduce carbon emissions associated with last-mile deliveries. The lockers function both as collection points for parcels and as drop-off points for sending items. Users can easily operate them by entering a collection code or scanning a QR code. Lockers are currently available at the following Manchester tram stations:

• East Didsbury
• Prestwich
• Stretford
• Derker
• Milnrow

Pet dogs may travel free of charge on Metrolink trains provided they are well-behaved and kept on a lead at all times. However, owners remain responsible for their pets’ conduct throughout the network and must ensure compliance with the following rules:

• Metrolink will allow a maximum of two well-behaved dogs per passenger without charge, but you will be liable for their behaviour.
• Dogs must always be kept on a lead and under control at all times. They will need to be able to listen to your commands and travel without bothering other passengers.
• Your dog is your responsibility. If your dog is involved in an incident concerning another passenger or member of the public, you will be liable.
• If your dog makes a mess on the tram, stop or anywhere on the network, you will need to clean it up and inform a member of staff where possible.
• Dogs are not allowed on seats while travelling on the tram.
• Be considerate of others on the Metrolink network who may be frightened of dogs, or who may be allergic to dog hair.
• Be aware of your dog’s needs. Bring water and treats for your dog if you need to, but also make sure you have poo bags and wipes so that you can clean up after any mess your dog makes, on or off the tram.
• Please keep your dog away from assistance dogs and the disabled boarding points.
• You should avoid being in the wheelchair space on the tram and must move out of this space if a wheelchair or pram user needs it

Members of the Regular and Reserve Services can travel for free on Metrolink when carrying their MOD90 card:

• after 9.30am Monday to Friday and all day on weekends and public holidays.
• all day on Armed Forces Day, Armistice Day and Remembrance Sunday.