Question 1

What is the Advance License Fee Payment that I paid during the booking?

Accepted Answer

When booking an apartment, you need to pay a deposit of 2 weeks&#x27; rent, which will be deducted from the total amount of the rent. Payment can be made using a UK card, Visa or MasterCard, or via RMB through your order on uhones.com.

Question 2

Can I smoke inside the room?

Accepted Answer

For safety reasons, smoking is not allowed in the apartment, and there are smoke detectors installed. If you need to smoke, please ask the apartment front desk about the designated smoking area.

Question 3

Can someone help me collect the key card?

Accepted Answer

No, for security reasons, you can only collect your access card in person.

Question 4

How much is the deposit?

Accepted Answer

At Portland House, no deposit is required; the amount you need to pay when booking is a reservation fee, which will be deducted from your total rent.

Question 5

When can I check in?

Accepted Answer

You can check in as soon as the contract starts. If you arrive at the apartment outside of working hours, it’s best to inform the apartment in advance so they can arrange your check-in.

Question 6

How can I collect my door card?

Accepted Answer

After completing the check-in process at the front desk, you can collect the key card from the apartment reception.

Question 7

Can I drive to the apartment to check in?

Accepted Answer

All the apartments are located in the city center, very close to the university, and public transportation is easily accessible. At the same time, the developers considered the environmental impact of cars when constructing the apartment buildings. Therefore, due to the advantages of location and transportation, there is no parking lot at the apartments. Additionally, in some residential areas of the apartments (such as Exeter), parking is prohibited within 1.5 kilometers of the dormitory area.

Question 8

Do I need to pay property tax?

Accepted Answer

If you are a qualified full-time student, you will be exempt from paying property taxes. You must provide the apartment with proof that you are a full-time student.

Question 9

When is the rent payment deadline?

Accepted Answer

Log in to the student portal of the apartment and check your payment plan on the booking page. Additionally, the apartment will indicate this on the contract. After successful booking, the apartment will send a contract to your email, so make sure to save it!

Question 10

What kind of people can be guarantors?

Accepted Answer

Portland House apartments offer rent installments without the need for a guarantor.

Question 11

What should I do if something is broken or malfunctioning in my room?

Accepted Answer

You can conveniently report maintenance issues from the comfort of your room using the mobile app provided by the apartment! Just fill out a maintenance request form and you can also add a picture. The equipment manager in the apartment will respond as soon as possible. Alternatively, you can go downstairs and talk to the customer service team at the front desk about the issue, and they will be happy to help.

Question 12

Can I keep pets in the apartment?

Accepted Answer

No, the apartment does not allow any pets.

Question 13

Can I smoke in the room?

Accepted Answer

No. According to the lease agreement, smoking is strictly prohibited in the apartment. Each apartment has designated smoking areas; please smoke there.

Question 14

Where can I do my laundry?

Accepted Answer

All dormitories have laundry rooms in the apartment building, equipped with washers and dryers. The cost for each wash is around £2.70, and each dry is about £1.20. You can use the apartment&#x27;s mobile app to check if your laundry is done and see when the machines are available! The laundry room is open 24 hours a day.

Question 15

How to pay the rent?

Accepted Answer

The apartment supports account login, allowing payments through the partnered TransferMate platform or via bank wire transfer.

1. Payment using the TransferMate platform: Please log in to your apartment personal account, then select "Pay Now" on the Booking page to be redirected to the TransferMate payment interface. Fill in the relevant information and complete the payment. Please note that this payment method means you pay TransferMate, and after TransferMate receives the payment from the student, it will then pay VITA STUDENT. Therefore, the expected processing time for the payment to be credited is around 3-5 working days. Any delays may occur due to public holidays in both China and the UK.

2. Payment via bank wire transfer: VITA currently accepts bank wire transfers, either through Chinese wire transfers or UK bank accounts. UK wire transfers generally take about 1 week to process, while Chinese wire transfers typically require 1-2 weeks. Please note that VITA does not have a bank account in China, only a company account in the UK. Please use VITA’s official account for the wire transfer and strictly follow VITA&#x27;s information, avoiding trusting any information provided by third parties.

Question 16

What fees do I need to pay?

Accepted Answer

The fees you need to pay include a deposit (to be paid at the time of booking, amounting to 2 weeks&#x27; rent) + the remaining rent. All utilities, including water, electricity, heating, and Wi-Fi, are included in the rent, as well as breakfast on weekdays.

Question 17

Can couples live here?

Accepted Answer

The apartment welcomes couples, but the price will be slightly different. Currently, there is a 20% extra charge on rent for double occupancy.

Question 18

Who should I contact if there&#x27;s an issue with the internet?

Accepted Answer

You can contact the staff in the apartment and fill out a repair request, or you can reach out to the apartment&#x27;s internet service provider, Ask4. The tech support phone number for Ask4 is (UK phone) 0114 303 3232. They have specially trained staff who can quickly resolve internet issues.

Question 19

What should I do if I need to request a repair?

Accepted Answer

1. Submit repair requests online using the apartment app or your apartment account.
2. Contact the apartment front desk to request repairs.

Question 20

What is a guarantor?

Accepted Answer

A guarantor refers to a person who is over 18 years old, able to share the financial responsibility of renting with you, and can pay your rent if, for any reason, you are unable to pay it to the apartment. If you choose to pay your rent in two or four installments when booking, you will need a guarantor. They must agree to be your guarantor and sign the rental documents. The apartment management has the right to seek unpaid rent from that guarantor. Therefore, it&#x27;s essential to ensure that your guarantor understands the obligations they are taking on.

Question 21

Can I move into the room early?

Accepted Answer

This depends on your usage of the booked room. You can send an email in English to the apartment management team at CustomerEngagement@vitastudent.com.

Question 22

What is the Advance License Fee Payment that I paid when I made my reservation?

Accepted Answer

When booking an apartment, a deposit of 2 weeks&#x27; rent is required. The deposit will be deducted from the total amount of the rent. The payment methods accepted are UK debit cards, Visa or MasterCard credit cards.

Question 23

Can I view the house?

Accepted Answer

Please contact the consultant to schedule a property viewing. Arrangements can be made based on the results from the apartment. Click to enter the apartment introduction page, where you will find pictures/videos/live streams of the apartment and rooms. Some of the materials were shot on-site by our team for your reference.

Question 24

What does the maintenance coverage include?

Accepted Answer

If it is natural wear and tear, such as problems with room appliances or needing to replace light bulbs, these can be handled by the apartment maintenance. However, if it is caused by human damage, like flooding the room with water, then repairs need to be done by yourself.

Question 25

What does the rent include? Are there any additional fees to pay?

Accepted Answer

The rent includes utilities such as water, electricity, internet, and heating.

Vita Student Portland House, Exeter

Special Offers

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Basic Info

32 reviews

House Rules

Vita Student Portland House FAQs

What is the Advance License Fee Payment that I paid during the booking?

Can I smoke inside the room?

Can someone help me collect the key card?

What is the Advance License Fee Payment that I paid during the booking?

Can I smoke inside the room?

Can someone help me collect the key card?

How much is the deposit?

When can I check in?

How can I collect my door card?

Can I drive to the apartment to check in?

Do I need to pay property tax?

When is the rent payment deadline?

What kind of people can be guarantors?

What should I do if something is broken or malfunctioning in my room?

Can I keep pets in the apartment?

Can I smoke in the room?

Where can I do my laundry?

How to pay the rent?

What fees do I need to pay?

Can couples live here?

Who should I contact if there's an issue with the internet?

What should I do if I need to request a repair?

What is a guarantor?

Can I move into the room early?

What is the Advance License Fee Payment that I paid when I made my reservation?

Can I view the house?

What does the maintenance coverage include?

What does the rent include? Are there any additional fees to pay?

Recently Viewed

Vita Student Portland House, Exeter

Special Offers View more 

Basic Info

32 reviews

House Rules

Vita Student Portland House FAQs

What is the Advance License Fee Payment that I paid during the booking?

Can I smoke inside the room?

Can someone help me collect the key card?

What is the Advance License Fee Payment that I paid during the booking?

Can I smoke inside the room?

Can someone help me collect the key card?

How much is the deposit?

When can I check in?

How can I collect my door card?

Can I drive to the apartment to check in?

Do I need to pay property tax?

When is the rent payment deadline?

What kind of people can be guarantors?

What should I do if something is broken or malfunctioning in my room?

Can I keep pets in the apartment?

Can I smoke in the room?

Where can I do my laundry?

How to pay the rent?

What fees do I need to pay?

Can couples live here?

Who should I contact if there's an issue with the internet?

What should I do if I need to request a repair?

What is a guarantor?

Can I move into the room early?

What is the Advance License Fee Payment that I paid when I made my reservation?

Can I view the house?

What does the maintenance coverage include?

What does the rent include? Are there any additional fees to pay?

Recently Viewed

Special Offers

View more 