Question 1

What is the Advance License Fee Payment I paid when I booked?

Accepted Answer

When booking an apartment, you need to pay 2 weeks room rate as a deposit. The deposit will be deducted from the total room rate. The payment method is credit card, debit card or bank transfer.

Question 2

How to pay rent?

Accepted Answer

The apartment supports logging in to the account, using the TransferMate platform that cooperates with the apartment to pay, or paying by bank wire transfer. 1. To use the TransferMate platform to pay, please log in to your apartment personal account, then select Pay Now on the Booking interface to jump to the TransferMate platform payment interface, then please fill in the relevant information and complete the payment. Please note that the payment mode is that you pay to the TransferMate platform, and then pay to VITA STUDENT after the TransferMate platform receives the student&#x27;s payment. Therefore, it is estimated that the arrival time after payment is about 3-5 working days. In case of statutory holidays in China and the UK, it will be postponed. 2. Wire transfer payment Vita official currently accepts bank transfers, Chinese wire transfers or transfers from UK bank accounts. The transfer and remittance in the UK generally takes about 1 week to check the update, and the arrival cycle of China&#x27;s wire transfer generally takes 1-2 weeks. Please note that currently VITA does not have a Chinese bank account, only a British company account. Please use VITA&#x27;s official account for remittance operations, and operate in strict accordance with VITA&#x27;s information, and do not trust any information provided by any third party.

Question 3

What is the Advance License Fee Payment I paid when I booked?

Accepted Answer

When booking an apartment, you need to pay 2 weeks room rate as a deposit. The deposit will be deducted from the total room rate. The payment method is credit card, debit card or bank transfer.

Question 4

When is the due date for rent payment?

Accepted Answer

Log in to the student portal of the apartment, and check your payment plan on the booking interface. In addition, there will be a mark on the apartment provision contract. After the reservation is successful, the apartment will send a contract to the student&#x27;s mailbox. Please keep it well.

Question 5

How much is the deposit?

Accepted Answer

Students in the 21/22 academic year do not need to pay a housing deposit of 350 pounds, but only need to pay the deposit and rent.

Question 6

What is a guarantor?

Accepted Answer

A guarantor is someone over the age of 18 who can share the financial responsibility of renting an apartment with you and who can pay the rent for you if you are unable to pay the rent to the apartment for whatever reason. A guarantor is required if you choose to pay the rent in two or four installments when booking. He should agree to be your guarantor and sign the rental documents. The apartment party has the right to recover the unpaid rent from the guarantor. So make sure your sponsor understands his obligations.

Question 7

Who can be a guarantor?

Accepted Answer

Anyone over the age of 18 who lives in the UK and does not live in Weta Academy can act as a guarantor for students who choose to pay rent in four installments. Anyone over the age of 18 who lives in any part of the world and does not live in Weta Academy can act as a guarantor for students who choose to pay rent in two installments.

Question 8

Can I move into the room early?

Accepted Answer

It depends on the usage of the room you reserved. You can send an English email to contact the apartment management team CustomerEngagement@vitastudent.com

Question 9

Can couples live here?

Accepted Answer

Couples are welcome to stay in the apartment, but the price will be slightly different. Currently, double occupancy requires an additional 20% of the rent.

Question 10

Do I need to pay land tax?

Accepted Answer

If you are an eligible full-time student, you will be exempt from paying land tax. You must provide proof to the apartment that you are a full-time student

Question 11

What do I need to pay?

Accepted Answer

All utilities, 250M broadband and wireless internet, all personal contents insurance are included in the rent, and breakfast is included in the weekly rent from Monday to Friday.

Question 12

When can I check in?

Accepted Answer

You can check in at the beginning of the contract. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so that the apartment can arrange check-in.

Question 13

What should I do if something is broken or malfunctioning in my room?

Accepted Answer

Using the mobile phone software provided by the apartment allows you to report for repairs while staying comfortably in the room! Fill out the repair form, you can also add a picture, and the equipment manager in the apartment will respond as soon as possible. You can also go downstairs yourself and talk to the customer service team at the front desk about the problem, they are more than happy to help.

Question 14

How do I collect my access card?

Accepted Answer

After completing the check-in process at the front desk, you can get the key card from the apartment front desk

Question 15

Can I smoke in the room?

Accepted Answer

cannot. According to the signed rental agreement, smoking is strictly prohibited in the apartment. Each apartment has a dedicated smoking area, please smoke there.

Question 16

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 17

Where can I do my laundry?

Accepted Answer

All residence halls have laundry rooms in the apartment building with washing machines and dryers. Each wash costs about £2.70; each drying costs about £1.20. You can use the apartment&#x27;s mobile app to see if your laundry is ready, and to see when the machine is ready for use! The laundry room is also open 24 hours a day.

Question 18

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 19

If there is a network problem, who should I contact?

Accepted Answer

You can contact the staff in the apartment, fill in the repair form, or contact the apartment&#x27;s network service operator Ask4. Ask4&#x27;s technical support phone number is (UK) 0114 303 3232. They have specially trained staff that can resolve network issues quickly.

Question 20

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 21

Can I drive to the apartment?

Accepted Answer

All houses in the apartment are located in the city center, very close to the university, and it is very convenient to take public transportation. At the same time, apartment developers are building apartment buildings with the car&#x27;s environmental impact in mind. Therefore, in view of the location and traffic advantages of the apartment, there is no parking lot in any apartment. Moreover, in some residential areas of the apartment (such as Exeter), it is strictly forbidden to park vehicles within 1.5 kilometers of the dormitory area.

Question 22

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Vita Student Portland House, Exeter

Special Offers

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Basic Info

32 reviews

House Rules

Vita Student Portland House FAQs

What is the Advance License Fee Payment I paid when I booked?

How to pay rent?

What is the Advance License Fee Payment I paid when I booked?

What is the Advance License Fee Payment I paid when I booked?

How to pay rent?

What is the Advance License Fee Payment I paid when I booked?

When is the due date for rent payment?

How much is the deposit?

What is a guarantor?

Who can be a guarantor?

Can I move into the room early?

Can couples live here?

Do I need to pay land tax?

What do I need to pay?

When can I check in?

What should I do if something is broken or malfunctioning in my room?

How do I collect my access card?

Can I smoke in the room?

Can someone else get the key card for me?

Where can I do my laundry?

Can I keep pets inside the apartment?

If there is a network problem, who should I contact?

What should I do if I need to report for repair?

Can I drive to the apartment?

Can I smoke inside the room?

Recently Viewed

Vita Student Portland House, Exeter

Special Offers View more 

Basic Info

32 reviews

House Rules

Vita Student Portland House FAQs

What is the Advance License Fee Payment I paid when I booked?

How to pay rent?

What is the Advance License Fee Payment I paid when I booked?

What is the Advance License Fee Payment I paid when I booked?

How to pay rent?

What is the Advance License Fee Payment I paid when I booked?

When is the due date for rent payment?

How much is the deposit?

What is a guarantor?

Who can be a guarantor?

Can I move into the room early?

Can couples live here?

Do I need to pay land tax?

What do I need to pay?

When can I check in?

What should I do if something is broken or malfunctioning in my room?

How do I collect my access card?

Can I smoke in the room?

Can someone else get the key card for me?

Where can I do my laundry?

Can I keep pets inside the apartment?

If there is a network problem, who should I contact?

What should I do if I need to report for repair?

Can I drive to the apartment?

Can I smoke inside the room?

Recently Viewed

Special Offers

View more 