Stanhope House Portsmouth

Cancellation Policy 1.After you have completed the application process on our online booking system and paid the Advance Rent payment, we will notify you that we have reserved a room and we will ask you to you sign the Tenancy Agreement. If you do not sign the Tenancy Agreement within 7 calendar days of our notification, we may cancel your booking application, giving notice by email, and we will make no charge other than the Advance Rent Payment, which we will retain. 2.Unless the Tenancy Agreement has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement is signed by you) or you have already collected the keys to your accommodation, once you have signed the Tenancy Agreement you have a “Cooling-Off Period” of 7 calendar days commencing on the date you sign the Tenancy Agreement. If you book on or after 1st August for the academic year due to commence in the following month of September, the Cooling-Off Period will reduce to 48 hours from the date and time you sign the Tenancy Agreement. During the Cooling-Off Period if you decide to cancel your accommodation booking you must do so in writing or by sending an email directly to the Property Team and we will fully refund the Advance Rent Payment and release you from the Tenancy Agreement. At the point you receive your Room key and check in to your accommodation, the Cooling-Off Period will immediately and automatically end. 3.Once the Tenancy Agreement has been signed and the Cooling-Off Period has ended;a) You will be bound by the terms of the Tenancy Agreement b) The Advance Rent Payment is a “holding deposit” as defined in paragraph 3(2), Schedule 1 of Tenant Fees Act 2019 and will be held until the first Rent payment falls due under your Tenancy Agreement and will be offset against the amount due.c) You will remain liable for the Rent due under the Tenancy Agreement for the whole of the Tenancy Period.d) You will be required to pay a security Deposit prior to the commencement of the Tenancy Period at the same time as the first Rent payment falls due under your Tenancy Agreement.e) There are only certain circumstances where you may be able to terminate the Tenancy Agreement and be released from the terms of the Tenancy Agreement: 4.You can provide official written evidence acceptable to the Landlord from a relevant University / Higher Education Institute (HEI) that your offer of a place has been withdrawn as a result of you not achieving the required entry grades or some other extenuating circumstances that prevents you taking up your place on your course, or having started your course you are evicted from the University/HEI, you voluntary withdraw from your course, or you are no longer a student. In any event you must provide satisfactory evidence within 7 calendar days of the results, or a decision being published or reached. You are an International Student and your application for a student visa to study in the UK is rejected prior to 20th August for the academic year due to commence in the following month of September.In any other circumstance you will be bound by the full terms of the Tenancy Agreement unless a replacement tenant is found for your Room who is satisfactory to the Landlord. If you request for the Tenancy Agreement to be terminated after the Cooling-Off Period and a replacement tenant is found either before or after the Tenancy Start Date, or after you have collected the keys to your accommodation and moved in, you will be charged in accordance with clauses 3.5.4 & 3.5.5 of this Tenancy Agreement. If we confirm to you that a satisfactory replacement tenant has been found for your Room, there is no outstanding Rent arrears and the relevant fee has been paid, the Landlord will then release you from your Tenancy Agreement with effect from the start date of the new tenancy agreement with the replacement tenant. The entering into a new tenancy agreement with a replacement tenant will be entirely at the discretion of the Landlord and/or the Property Manager. 5.If sufficient evidence is provided to our satisfaction and you are eligible for release from the tenancy agreement, we will arrange to return your Deposit (if you have already moved into your accommodation, this would be minus any deductions relating to the condition of your room/flat upon your departure in accordance with clauses 4.5 & 4.6 of this Tenancy Agreement).