10 Harcourt Terrace, OX3 7QF, Oxford

1. Cancellation Requests:
a. All cancellation requests must be submitted in writing through our official communication channels, which include email or our online cancellation form. To ensure the accuracy and effectiveness of the cancellation process, Suppliers are unable to accept cancellation requests through verbal or phone communication unless they are followed up with a written confirmation.
2. Cancellation Period:
a. Cancellations differ property to property. Some rooms / houses may have a cooling-off period and other won’t. At times, you will be asked to find a replacement for your booking if it is a fixed term non cancellation tenancy / contract.
Please check with the management beforehand to understand if the property is suitable for cancellation. If you are charged a fee, this fee covers administrative costs, as well as the potential loss of other booking opportunities due to the cancellation.
3. Non-Refundable Fees:
a. Certain fees or charges associated with your booking may be non-refundable, regardless of the cancellation period. This is clearly outlined during the booking process, ensuring transparency and providing you with a comprehensive understanding of the costs associated with your accommodation.
4. Early Departure:
a. In the event of an early departure or check-out before the scheduled end date of your booking, there will be no refund or credit issued for the unused portion of the accommodation fees. Suppliers encourage you to carefully plan your stay duration to avoid any inconvenience or disappointment.
5. No-Show Policy:
a. If you fail to check-in on the scheduled arrival date and have not notified us of any changes or delays, your booking will be considered a no-show. In such cases, the entire booking amount will be non-refundable and at times you will still have to follow the tenancy agreement and pay remaining charges. To avoid this situation, Suppliers recommend that you inform us of any changes to your travel plans to ensure a smooth check-in process.