Question 1

What is Internal “Health checks” for hot cities’ bookings？

Accepted Answer

Students will be asked to provide their university offer or a screenshot of the university portal showing their name and enough information to confirm the student has completed the application process.↵↵For a small sample of students, Supplier might check with their university partners if they can confirm the offers and information are genuine.↵↵If the student doesn’t reply to any of the 3 attempts, Supplier will have a red flat to this booking.↵↵If Supplier still cannot get any contact from the student, Supplier will cancel the booking.

Question 2

When is the due date for rent payment?

Accepted Answer

Please open the contract issued by the apartment, which is a pdf file of Tenancy_Agmt. The YOUR PAYMENT SCHEDULE BREAKDOWN section on the second page will display the detailed payment plan for your room. Please pay each Rent Instalment strictly according to the above display. Please note that the DATE part is the deadline for each payment (in the format of day/month/year), and AMOUNT is the amount that needs to be paid each period.

Question 3

How to pay rent?

Accepted Answer

Rent can be paid by credit card or international bank transfer. 1. To pay the rent directly with a bank card (VISA or Master card only), please log in to the account set up by the apartment, then enter the my account - payments interface, and check the payment operation. The payment card does not need to be held by the person, but it must support large-amount payments. If the payment fails, please check with your card issuing bank whether there is enough amount and other issues. 2. Domestic payment by bank wire transfer If you do not have a corresponding bank card to swipe your card online, you can also buy pounds from a domestic bank, and then transfer them to the apartment&#x27;s account. Before paying, please communicate with the bank you plan to use in advance, determine what materials you need to bring for wire transfer, and then bring the corresponding materials. And please ask the bank to assist in calculating the corresponding transfer fee to ensure that the rent can be credited in full. Please strictly use the bank information in the bank transfer sent to you by the apartment (in the Booking Offer Confirmation and Acceptance email based on your successful room reservation, there is a pdf of Bank_Transfer_Info sent by the apartment) to perform the wire transfer operation, and fill in the receiving bank information and corresponding postscript information, please do not trust any collection account provided by any third party.

Question 4

When I make a reservation, is the advance rent paid a deposit? How to refund?

Accepted Answer

Advance Rent is prepaid rent, used as a deposit. After you successfully check in, Advance rent will be deducted from your rent and will not be refunded.

Question 5

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Accepted Answer

Please refer to the corresponding activity details provided by the apartment when you make a reservation, and then please accept the corresponding details with the apartment.

Question 6

Should I pay as much as the apartment needs to pay?

Accepted Answer

Please decide how much to pay based on your payment method, but please make sure that the amount of your rent is consistent with the amount required by the apartment. For example, if you use an international bank remittance, the intermediary bank will charge part of the handling fee, so in this case, please ensure that the amount paid is the payable rent + handling fee, and ensure that the full amount arrives to avoid arrears.

Question 7

When can I check in?

Accepted Answer

You can check in at the beginning of the contract, please make an appointment for the date and time of check-in through the Check in feature in Get Ready of the apartment software. Please note that due to special circumstances this year, the check-in procedure and time may be changed, please pay attention to the notice of the apartment.

Question 8

How do I collect my access card?

Accepted Answer

You can get the key card from the front desk of the apartment. If the apartment requires an advance appointment for a check in slot, please make sure you complete the appointment in the apartment software and check in at the specified time.

Question 9

Can someone else get the key card for me?

Accepted Answer

No, for security reasons, your key card can only be collected by yourself.

Question 10

What if there is no one at the front desk when I arrive?

Accepted Answer

The apartment will provide emergency contact information, which can be dialed at the entrance of the apartment or in a prominent place at the front desk. Alternatively, you can call the apartment&#x27;s Emergency Control Center (UK) on 03003031611, and they will coordinate staff to help you.

Question 11

What if I might be late and the check in slot time is not the same as my reserved time?

Accepted Answer

If you arrive on the same day but are only tens of minutes to a few hours late, you can wait at the front desk, and the staff will serve you after processing the students who have made an appointment. If you arrive on a different day, please click "Edit" in the check in summary of the apartment APP, and then choose a new check-in time that suits you.

Question 12

Can I keep pets inside the apartment?

Accepted Answer

No, no pets are allowed in the apartment.

Question 13

What should I do if I need to report for repair?

Accepted Answer

1. Reporting repairs by using the apartment software 2. Reporting repairs through the front desk of the apartment

Question 14

Can I smoke inside the room?

Accepted Answer

The apartment is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.

Arch View House, London

Special Offers

View more 

Basic Info

4 reviews

House Rules

Arch View House FAQs

What is Internal “Health checks” for hot cities’ bookings？

When is the due date for rent payment?

How to pay rent?

What is Internal “Health checks” for hot cities’ bookings？

When is the due date for rent payment?

How to pay rent?

When I make a reservation, is the advance rent paid a deposit? How to refund?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Should I pay as much as the apartment needs to pay?

When can I check in?

How do I collect my access card?

Can someone else get the key card for me?

What if there is no one at the front desk when I arrive?

What if I might be late and the check in slot time is not the same as my reserved time?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

Recently Viewed

Arch View House, London

Special Offers View more 

Basic Info

4 reviews

House Rules

Arch View House FAQs

What is Internal “Health checks” for hot cities’ bookings？

When is the due date for rent payment?

How to pay rent?

What is Internal “Health checks” for hot cities’ bookings？

When is the due date for rent payment?

How to pay rent?

When I make a reservation, is the advance rent paid a deposit? How to refund?

I have a special discount for the apartment when I make a reservation, how can I redeem it?

Should I pay as much as the apartment needs to pay?

When can I check in?

How do I collect my access card?

Can someone else get the key card for me?

What if there is no one at the front desk when I arrive?

What if I might be late and the check in slot time is not the same as my reserved time?

Can I keep pets inside the apartment?

What should I do if I need to report for repair?

Can I smoke inside the room?

Recently Viewed

Special Offers

View more 