Scape Bloomsbury

▶No visa, no pay If you’re unable to obtain a visa up until October 2021, we will cancel your booking and give you a full refund of rents paid. All we’d need is proof that your University course has been cancelled and documentation that illustrates your failed visa attempt. ▶No place, no pay Results day can be stressful enough, so let us help ease some of that pressure. If you’re a prospective first year student and don’t meet the required entry grades for your preferred University/Higher Education Institution, you can cancel your contract with us and get a full refund. Similarly, if you exceeded your expected grades and decide to go elsewhere, you can also cancel and get a full refund! ▶Travel restriction policy If you’re unable to travel to the UK up until October 2021, we can cancel your booking and give you a full refund of rents paid. In order to qualify, the UK Government must have suspended inbound travel from your home country or the Government of your home country must have suspended all travel to the UK. Refund Policy 1. BOOKING TERMS AND CONDITIONS 1.1 This policy is supplemental to the Booking Terms and Conditions, a copy of which will be / has been provided to you during the booking process on the Scape website. 1.2 Words and phrases defined in Booking Terms and Conditions have the same meanings in this letter. 1.3 Upon making a booking and paying the initial advance rent payment payment, you are bound by the Booking Terms and Conditions and are entering into an agreement with us. 1.4 Where this agreement is cancelled you may be entitled to a refund of any payment made, dependent on the circumstances as set out below. 2. REFUNDS DURING THE COOLING-OFF PERIOD 2.1 Clause 7 of the Booking Terms and Conditions states that a person is entitled to a refund if they cancel their agreement within 14 calendar days (the Cooling-Off Period) from the earlier of the date the initial advance rent payment has been made and a Booking Confirmation has been received. 2.2 Subject to paragraph 2.3 below, if you cancel within this Cooling-Off Period then you will receive a refund of all amounts paid and will not be liable to make any further payment. 2.3 If the Start Date occurs prior to the end of the Cooling-Off Period, you waive your right to a Cooling-Off Period and you will need to follow the replacement process at paragraph 6.2 of the Residence Agreement ("Student's right to terminate") if you wish to cancel. In these circumstances paragraph 3 below will apply. 2.4 During the Cooling-Off Period, to cancel your agreement you must inform us in writing by sending an email to info@scapeliving.com. This will need to be received on or before the last day of the Cooling-Off Period. 2.5 Once the Cooling-Off Period has expired or the Start Date has occurred then you will need to follow the replacement process at paragraph 6.2 of the Residence Agreement ("Student's right to terminate") if you wish to cancel. In these circumstances paragraph 3 below will apply. 3. REFUNDS WHERE A SUITABLE REPLACEMENT PERSON IS FOUND 3.1 If, in accordance with paragraph 6.2 of the Residence Agreement, you wish to cancel and you have found a Suitable Replacement Person who has entered into a residence agreement (similar in form to the Residence Agreement) with the Licensor (the "SRP Residence Agreement"), we will refund any Residence Fee paid by you which the Suitable Replacement Person has either paid to us or has taken on liability for under the SRP Residence Agreement, subject to deduction of a £250 administration charge. 3.2 If the refund due back to you under paragraph 3.1 of this policy is less than £250, you will be required to pay us the shortfall between the refund due and the £250. 4. CANCELLATION DUE TO MISINFORMATION, LACK OF REQUIRED DOCUMENTATION If, in accordance with clause 7.5.1 or 7.5.2 of the Booking Terms and Conditions, we cancel your Reservation because you have provided false information as part of the Reservation process, or you fail to bring and present the Required Documentation on the Check-In Date, you will not be entitled to any refund of any payments made to us. 5. CANCELLATION DUE TO STUDENT BREACH If, in accordance with paragraph 6.1.1(a)-(d) of the Residence Agreement, we terminate your Residence Agreement because: 5.1 any Instalment or other sum due under the Residence Agreement remains unpaid for 14 days; or 5.2 you (for whatever reason) do not commence or cease to pursue a full-time study programme at a London school, college or university; or 5.3 you are in breach of any of your obligations under the Residence Agreement; or 5.4 we are so requested by the Residence Management as a result of action taken against you in accordance with the Code of Conduct, you will be liable pay to us on demand an administration fee of up to 6 weeks' Residence Fee, you will remain liable to pay any remaining Instalments of the Residence Fee, and you will not be entitled to any refund of any payments made to us. 6. CANCELLATION DUE TO ILLNESS OR BEREAVEMENT If, in accordance with paragraph 6.1.1(e) of the Residence Agreement, we terminate your Residence Agreement because you require us to do so due to extraordinary personal circumstances such as illness or bereavement, it will be in our discretion (acting reasonably) as to whether any refund will be made, whether an administration fee will be payable and whether you will remain liable to pay any remaining Instalments of the Residence Fee. 7. CANCELLATION BY US FOR OPERATIONAL REASONS If, in accordance with clause 7.7 of the Booking Terms and Conditions, we need to cancel your Reservation (prior to the Start Date) for operational reasons, we will refund all payments made to us by you in connection with the Reservation. Covid-19 Flexible Policies From refunds to help self-isolating, we've got you covered In these times of uncertainty, we want to help put your minds at ease. We're offering a range of flexible policies so you can book with us without any worry. Our peace of mind promise With our peace of mind promise, you can guarantee your place at Scape with total flexibility to change your mind. Book with us now for September 2021 and cancel at any time for any reason up until 31st May 2021. There's no extra charge and you'll receive a full refund. No visa, no pay If you’re unable to obtain a visa up until October 2021, we will cancel your booking and give you a full refund of rents paid. All we’d need is proof that your University course has been cancelled and documentation that illustrates your failed visa attempt. Travel restriction policy If you’re unable to travel to the UK up until October 2021, we can cancel your booking and give you a full refund of rents paid. In order to qualify, the UK Government must have suspended inbound travel from your home country or the Government of your home country must have suspended all travel to the UK.